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Courtyard Cincinnati Airport South/Florence

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Courtyard Cincinnati Airport South\/Florence
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148 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Paris, France
Reviewed 4 June 2015

Marriott being in the list of our suppliers for hotel , we had booked 2 rooms throguh our comapny agency . Booking was confirmed , we showed up at 7.00 PM June 3d to have an arrogant clerck telling us that we had no room as "hotel was fully booked " !!! as i asked how does it come that...

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Helpful?
Thank balay29
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. Please accept our apologies for the issues you had. Communication is one of the keys to the success of customer satisfaction. We constantly strive to improve customer service and your comments will help us achieve that goal. We hope to get the chance to...

Hendersonville, North Carolina
Reviewed 8 May 2015

The rooms were very dated but clean. A small frig but nothing else special. We did have a balcony. We wanted a king bed but said they had none. The queen seemed more like a double. Got it with our Marriott points so ok for that. Just be warned that if you want breakfast you pay lots. Almost every even...

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Helpful?
Thank Kaye333
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

I’m very disappointed to hear about your experience with us. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your experience in further details. Please fell free to email me at daniel.epplen@marriott.com.

Clermont, Florida
Reviewed 11 April 2015 via mobile

Well we checked in Thursday evening and the desk clerk said the had two queens when my reservation was for a King with Breakfast. Well after much discussion we got the King on the third floor. The room was nice and on first appearance clean. The frig needed to be turned on to store our leftovers so I did and...

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Helpful?
1Thank rogersober
Harold J, General Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Hello Mr. Snapp, Thank yo for taking the time to let us know how we're doing. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your overall experience. We have shared your feedback with the appropriate hotel team...

Reviewed 11 April 2015 via mobile

At first we thought this hotel was great but than we got further into our stay and realized how dirty it was. Comforter had a blood stain on it look like it had not been washed. We asked for a clean comforter and we got back later that day it was same comforter and was still dirty. Didn't look like...

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Helpful?
1Thank Linsay83
Harold J, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Hello, Thank you taking the time to let us know how we're doing. Please accept our sincere apologies regarding the housekeeping issues you experienced during your stay. We have looked into the items you have noted to ensure they have been taken care of and most importantly to ensure moving forward this does not happen again. We hope to have...

Alexandria, Virginia
Reviewed 8 April 2015

I had two different stays here in February. The first one was a brief two-night stay and the second was for a week. I had a good experience on both stays. I was recognized as a Platinum Elite member and upon check in, given a choice of an item from the Marketplace or a Starbucks drink, in addition to the...

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Helpful?
Thank CCC_wanderlust
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am pleased to hear that you enjoyed your stay with us. We strive to provide a clean, comfortable hotel with superior customer service that exceeds expectations for...

Huntington, West Virginia
Reviewed 15 March 2015 via mobile

This hotel is placed in a very good location close to shopping and a lot of dining choices. I would stay here again if I was in the area and wanted to stay just outside of Cincinnati. The staff is very friendly and the rooms were clean as expected.

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Helpful?
Thank KDSoccer2
Harold J, General Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Hello KDSoccer2, Thank you for taking the time to let us know how we're doing! I am pleased to see that you enjoyed your stay and our great team! I hope we see you again when visiting the Florence area! Sincerely, Harold J.

Madison, Wisconsin
Reviewed 11 March 2015

The facility was nice, the rooms were clean and very basic. The front desk staff were great, the food service staff were not. The food service was absolutely horrible. The choices were bleak and what was available was prepared like a brick. I will not go back...

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Helpful?
Thank wareking
Harold J, General Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you so much for taking the time to let us know how we're doing. I am saddened to hear your food and beverage experience was anything less than perfect! We take all guest feedback very seriously. I want you to know I will personally take care of this. I invite you back to our hotel for you to give...

Alexandria, IN
Reviewed 6 March 2015 via mobile

Stayed here with the husband on a quick weekend trip. Staff was friendly and helpful. All around great hotel! Updated and clean room, comfy beds and loved the bistro. Balconies are private and roomy. This place was a little off the beaten path but definitely worth the find!

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Helpful?
Thank ndiruzza
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you so much for your feedback. I will definately pass your comments onto our Team. Having a great staff in place servicing our guests makes our guests feel at home and I'm glad you enjoyed your stay. Again thank you for taking the time to let us know how we did and we hope you stay with us again...

Oakland, Maryland
Reviewed 17 February 2015

We stayed here for two nights while in the Cincinnati area. We reserved through Expedia and I felt we got a good deal. The lobby and pool are very nice. The lobby is renovated. I don't think the rooms have been renovated in a while. Our room was feet away from the interstate. The noise was very loud. After traveling...

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Helpful?
Thank Geenerbug
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you for your response, we really appreciate your feedback. Our hotel is 100% smoke free, and we do try our best to make sure our guests comply with this policy. We apologize for the noise level that you experienced and are working on solutions to resolve this issue. Please consider staying with us again when you're in the Florence...

Mesa, Arizona
Reviewed 13 February 2015

I stayed here one night before flying out of Cincinnati airport the next day. I ask for a late checkout since my flight didn't leave until 7PM. They were more than accommodating. I came to this hotel from I275 South and had a hard time finding it. Even when I walked into the lobby I still wasn't sure I was...

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Helpful?
Thank no1dbackfan
Daniel E, Manager at Courtyard Cincinnati Airport South/Florence, responded to this review

Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am pleased to hear that you enjoyed your stay with us. We strive to provide a clean, comfortable hotel with superior customer service that exceeds expectations for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about Courtyard Cincinnati Airport South/Florence

Address: 46 Cavalier Blvd, Turfway Rd & I-75, Florence, KY 41042-1645
Region: United States > Kentucky > Florence
Price Range: $151 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cincinnati Airport South/Florence 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Cincinnati Airport South / Florence Hotel Florence
Courtyard Florence
Florence Courtyard
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Questions & Answers

Questions? Get answers from Courtyard Cincinnati Airport South/Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are poor in this hotel - do not stay there.”
brockw921, 15 Oct 2015 | Read review
“Ask for the side away from the freeway.”
Chazmaniac, 14 Oct 2015 | Read review
“The best views face the business park.”
AudreyB200, 15 Sep 2015 | Read review
“Top floor and facing away from I-75”
Michaeldavidoliver, 1 Sep 2015 | Read review
“King rooms are very large.”
KenW232, 9 Jun 2015 | Read review
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