Although it is off the interstate it is not the easiest to get to since it is tucked in the strip center. The room was semi clean and the comfort level was just ok, AC was noisy. The bathroom was not clean and the shower did not get very warm. The pool area was dirty and extremely hot, mainly because all the outside windows were open. Breakfast in the morning was good, nothing special to note.
Packed in next to strip center and restaurants. No sidewalks be careful walking around. Room adequate needs good scrubbing. Dirty shower head, dirty next to air conditioner unit. Small TV. No room refresh or towels on second day. Breakfast is barely tolerable. They were nice at night allowing large group to sit inside for social time, no where to sit outside really, one small bench. Easy access to freeway and close to bourbon trail.
Regularly choose HIE even though this is an older property. Felt safe with the local restaurants and retail stores in close proximity, and close to the highway. Check-in was a little awkward but any other interactions with staff (housekeeping, manager and breakfast area), were all pleasant. Common areas and hotel room where all clean and kept up. Bed was a little too firm for my liking. Room area was a bit dark but bathroom was nice and bright. Only negative was the finishing trim in the shower/tub area. Breakfast was usual HIE fare.
Stayed at the Holiday Inn express while traveling. Our family needed rest. We booked the room for 6 individuals. There are two queen beds and a pull out sleeper sofa. Since we didn’t want to cram 3 people in each bed, we called to the front desk for linens and pillows. The front desk stated “I can get you blankets but there’s no pillows left” I said “you have no pillows in the whole hotel so my kids can put their heads on something to sleep?!” Front desk replied “correct” then hung up. I called customer care and left a message at cooperate. Then when checking out, I left a note that we didn’t want to be charged for the room or at least be given a credit as two people didn’t even sleep. Rachel the manager called about 6 hours after check in. She explained to us that “my front desk must have been misinformed, there’s pillows here” so then I asked for compensation for the room for the inconvenience. She stated “you booked at the lowest possible rate so I will not compensate you”. I told her that it’s not my fault for what I paid for the room but that it’s her fault as a manager that I had an awful experience and that she should provide hospitality and not hostility because that is what she does for a living. She then stated that “there should be enough pillows on the queen bed to share”. I asked her who she reports to as I wanted to file a complaint and she replied “NO ONE”. So I asked if she owned the hotel or if someone else does so I can file a complaint and she HUNG UP ON ME. The building was also unclean. •mold growing in bathroom •stains on sheets •dust accumulation •air conditioning is obnoxiously loud and doesn’t cool room •whole place REEKED of wet carpet/mold/moisture…
The hotel is located in a safe area, there's a Longhorns and a Panera Bread within walking distance. The drive into downtown was very easy. We had a handicap room which was large and the bed was comfortable. I do have only 2 complaints. The bathroom room was large but you have no counter space and the towels and wash cloths were in the other room and you have no place to hang the up in the bathroom. That's my only complaints.
I have stayed at many a hotel but i must say this one is something else. I am actually typing this review from inside the hotel at this very moment. Im gonna start off with this terrible bed. Now i have always heard that Holiday Inns bed where fantastic but i have been here for a couple days now and i am about to start sleeping on the floor. It has given me terrible back pain and i cannot get any sleep so all plans i had today are for sure not gonna go as planned. Its not like i would be able to sleep anyways though seeing as the whole entire hotels smells like marijuana. I have already called front desk and made a complaint but they just say its kids and act like there is nothing they can do. I am not against weed but almost everyone can admit the stuff smells so bad .The smell is so terrible I pretty much have to drown the room in febreeze which as you know does not lost long. The breakfast is terrible... granted during these times i dont expected it too be too good. I have no choice but to stay here because this is a business trip and this is the room my company has booked. But i will guarantee that me or anyone else from my company will not stay here again. Very disappointed. Oh and dont even try to sleep when its time for room service to make there rounds. They are all SO LOUD! Banging the carts into walls and slamming doors. I think i would have been better off if i slept in my car.…
Very clean hotel and check in was efficient. Room was up to date and bed was comfortable. Exercise room was small but had the basic pieces of equipment. Could not use pool by yourself, so don't know how the pool was - looked okay. No hottub. Easy off and on the highway and close to stores.
This is a typical Holiday Inn Express, so you know what to expect....comfortable, clean rooms, hot breakfast, and easy to check in/out. My one-night business stay here was completely fine. The front desk staff was extremely friendly, leading to a pleasant stay.
The room was clean and what you would expect. Bathroom and shower were clean, I like the soap and shampoo dispensers on the wall—reducing plastic. Breakfast was not so good, omelets were cold, cheeses barely melted and sausage links undercooked. The cereals, drinks and danish were fine.
I stay here often for business. Always very clean and staff has always been friendly and helpful. Breakfast is decent. My room was very comfortable and your able to turn down the thermostat pretty low which was a plus for me.