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Capital Plaza Hotel

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Capital Plaza Hotel
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Capital Plaza Hotel
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Showing 163: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2016

This is an older hotel but was very accommodating. You can tell that they are working on updating it. It is across from a lovely park and within walking distance to several restaurants. Rooms were clean and staff friendly.

Helpful?
Thank Nancy L
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback from your recent stay. We are happy that you noticed our improvements! I will share your comments with the staff. We hope to see you again the next time you visit Frankfort! More 

Knoxville, Tennessee
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 May 2016

We loved our stay at this hotel! Everything about it was perfect...convenient location, free parking, amazing views, beautiful room....this hotel had it all! We were impressed by the professionalism of the staff, who were all too willing to accomodate any request we made. The gift shop on the main level was a fun place to visit and the clerk was... More 

Helpful?
Thank 350brandyh
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback on your recent stay. I am so glad to here that you had a wonderful experience at our hotel. We strive to make sure every guest gets the best service while in Frankfort. We look forward to seeing you on a return visit. More 

Libby, United States
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 May 2016

This is an older hotel, that has been renovated to it's former glory. The room was spacious and the bed and pillows very comfortable. Free parking was conveniently located under the hotel itself. It is centrally located for shopping, dining or just seeing the sights.

Helpful?
Thank Karen E
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback from your recent stay. We are so happy to hear that you had a wonderful experience at our hotel. We have been renovating and continue to improve our services. Thanks again for the wonderful acknowledgement. We hope to see you again when you visit Frankfort!!! More 

1 review
Reviewed 14 May 2016 via mobile

Loved the pool. Room was spacious. Could've been changed better. The bar had wonderful food but terrible service. Took forever to get the food. Had to go get the check. Other than that nice place to stay.

Helpful?
Thank Derek b
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for your feedback on your recent stay. I am glad you enjoyed your meal, but I am sorry to hear the service was not as expected. We will review our procedures and make needed adjustments. Very pleased to hear that you were satisfied overall. Hope you stay with us again whenever you are in the Frankfort area. More 

Knoxville, Tennessee
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 May 2016

I was pretty ticked off at Priceline for giving me this "Express Deal". Their comparisons were "Like Holiday Inn Express....etc", so I clicked it. Seven miles from the interstate later, I wasn't thrilled with the location. There were no restaurants nearby, at least nothing of any "chain" and the parking was in a garage. I have a disability and a... More 

Helpful?
Thank KJW59
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for sharing your experience at our hotel! Your comments about the staff are greatly appreciated and I will make sure they know they made all the difference in your stay especially our staff member Shai. I hope that any time you visit the Frankfort area, Capital Plaza will be your hotel of choice! More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 May 2016 via mobile

I stayed here one night on business. The one and only reason you would be at this property is its location (near all things governmental in Frankfort). The room was clean and has been upgraded a bit but the couch looked as if it had been sat upon. . . a lot. Comfy king size mattress. Carpets clean but slightly... More 

Helpful?
Thank Janthom8
Carol J, General Manager at Capital Plaza Hotel, responded to this review

I appreciate your feedback on your recent stay. However, I respectfully disagree that we are only a government business hotel and not a getaway destination. Downtown Frankfort is an excellent place to stay if you want to relax and get away from it all. For instance, our hotel is directly across from the Kentucky River, which features a nice park... More 

Buena Park, California
2 reviews
Reviewed 5 May 2016

We stayed in this hotel for 5 days while we toured local Kentucky sights (and tasted bourbon). This hotel has seen better days. The best I can say is that our room was clean. The furniture was old, worn, chipped. The bed linens were threadbare and stained. The bed scarf had burn holes. Towels were thin and scratchy. The hall... More 

Helpful?
Thank tearosemeo
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for your feedback on your recent stay. I am sorry for the issues you had during your visit and wished I would have heard from you while you were a guest. Your experience is not the norm and I certainly would have addressed your issues immediately. We work hard to make every guests stay enjoyable. I am sorry... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2016

If you are planning to tour the distillery, this is a good hotel option. You, could literally walk to the distillery from it, if you had to, plus the downtown area is an easy walk from this hotel as well. It was nice and clean, and the free breakfast buffet was an added plus. The hotel staff were all very... More 

Helpful?
1 Thank Brian B
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for taking the time to write about your experience. Our free breakfast was a new feature for us and we are so glad you liked it. We are conveniently located to Buffalo Trace and many more attractions. We do hope you come back to Frankfort again very soon! More 

Kentucky
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 February 2016

I have been staying at the Capital Plaza for over 25 years as it is very convenient to many things in the state capital. Not a lot has changed at the hotel in those 25 years. Including the paint, the decor, the carpet, the drapes.... Ok, I am probably over exaggerating a bit, but the point is, this is a... More 

Helpful?
2 Thank realfan112
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for being a loyal guest of our hotel! I can see that you are generally concerned and I appreciate your honesty. I am happy to report that we are doing a lot of updates that you may have missed and hope you will check out on your next visit. For instance, in our lobby, the bar area was... More 

Cranston, Rhode Island
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 February 2016

I stayed for one night while attending a conference at the hotel. It was clean and comfortable. The staff were very friendly. The breakfast buffet was good and free - loved the biscuits. I was very glad to have free parking and wifi. The price was very reasonable. It's the second time I've stayed, and would definitely book there on... More 

Helpful?
2 Thank Joe G
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Hi Joe, Glad you enjoyed your stay with us! We have been working hard to improve our services to our business guests and offer the amenities you need to work while away from the office. Thank you for taking the time to let us know how we are doing. We look forward to seeing you on your return trips to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking

Additional Information about Capital Plaza Hotel

Address: 405 Wilkinson Blvd., Frankfort, KY 40601 (Formerly Holiday Inn Frankfort - Capital Plaza)
Region: United States > Kentucky > Frankfort
Price Range: $141 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Plaza Hotel 3*
Number of rooms: 189
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Also Known As:
Holiday Inn Frankfort
Frankfort Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Capital Plaza Hotel staff and other travellers.
3 questions
Ask a question
Shelbyville, Kentucky
9 months ago
Sedalia, Missouri
over a year ago

See all questions (3)

Questions? Get answers from Capital Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view rooms are noisier. Your choice.”
 of 5 bubbles CharlotteF341, 9 Sep 2016 | Read review
“Don't stay here.”
 of 5 bubbles travelpr0123, 12 Aug 2016 | Read review
“Easy to access directly from Hwy 127”
 of 5 bubbles yvonne070216, 6 Aug 2016 | Read review
“Ask for room 618 if need two beds and you want a great view”
 of 5 bubbles 229me, 25 Jul 2016 | Read review
“One side has a street view that also has a river view. The other side overlooks a beautiful fountain courtyard.”
 of 5 bubbles et7351, 19 Jul 2016 | Read review
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