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Capital Plaza Hotel

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Traveller (39)
Room & Suite (22)
Dining (9)
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Overview
  • Excellent20%
  • Very good35%
  • Average22%
  • Poor13%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (205)
There are newer reviews for Capital Plaza Hotel
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204 results
Traveller rating
41
69
47
27
20
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Time of year
LanguageEnglish
41
69
47
27
20
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All reviewsroom was cleanbuffalo trace distilleryfree underground parkinglarge hotelolder hotellobby areabusiness meetingkentucky riveryard saleconvenient locationwould definitely stay here againnice staffbourbon trailfountainweddinglexingtonfreeway
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41 - 45 of 204 reviews
Reviewed 27 December 2016 via mobile

My now husband and I are from Washington, DC and got married at Buffalo Trace. All of our guests had to travel in for the wedding. Capital Plaza Hotel is just down the street from Buffalo Trace so as soon as we set the date...More

Thank Kim L
Reviewed 10 December 2016 via mobile

My husband and I went to Buffalo Trace and just needed someplace to stay. Read other reviews but liked the location and wanted to support a local business rather than a chain. Garage is funky, but the desk staff was super friendly and had great...More

Thank Alison R
Response from Carol J, General Manager at Capital Plaza HotelResponded 12 December 2016

Thank you for taking the time to give us your feedback on your recent stay. I am so glad my staff provided you with helpful information. We are working on upgrading our rooms and we be getting new pillows very soon. Thanks again for sharing...More

Reviewed 30 November 2016

We had a large group of people stay at the Capital Plaza Hotel recently for a business trip. Upon return, there was one hotel receipt still needed to reconcile our financial account. Between two people, at least 5 attempts were made via telephone to the...More

1  Thank travelingdaytripper
Response from Carol J, General Manager at Capital Plaza HotelResponded 1 December 2016

I am extremely disappointed that you have had this experience at our desk. Your receipt was not as straight forward as most, but that is no excuse as to anyone being able to find your receipt and provide it to you as you gave her...More

Reviewed 24 October 2016

The hotel was dirty and old. The phones in the room were replaced twice, and still did not work. The lobby staff was rude and did not even know what was served for breakfast. The rooms were horrible. Dust balls in every corver, the furniture...More

Thank jcdiaz1967
Response from Carol J, General Manager at Capital Plaza HotelResponded 25 October 2016

Thank you for taking the time write and share your experience. Something obviously went wrong on your stay and I apologize for my staff not handling it to your satisfaction. I am glad you at least found my breakfast staff friendly and helpful. We are...More

Reviewed 24 October 2016

Ditto on the comments about the parking garage. It was neglected and run-down and the lighting was poor. There was standing water and trash all over that no one cleaned up. When we checked in, they advised us to park close to the door- that...More

Thank ASELAGE
Response from Carol J, General Manager at Capital Plaza HotelResponded 25 October 2016

Thank you for taking the time to write about your experiences. I am sorry if you were not pleased with your accommodations. We are under renovation at this time in both the public areas and guest rooms. Much of the issues you mentioned will be...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Pool
Details
Price range
US$113 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$113 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (39)
Room & Suite (22)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Dennis R
13 February 2016|
AnswerShow all 3 answers
Response from Carol J | Property representative |
Yes our hot breakfast buffet is free to our guests.
0
Votes
sscheid
6 October 2015|
AnswerShow all 4 answers
Response from Carol J | Property representative |
Yes- our hotel is pet friendly.
0
Votes
Room Tips
"poor service does not make up for convenient location"
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"The Kentucky River view rooms are nice."
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"Ask for the view of The Kentucky River"
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"when booking through expedia make sure to check smoking or non smoking room"
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