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Capital Plaza Hotel

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Capital Plaza Hotel
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171 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Reviewed 14 May 2016 via mobile

Loved the pool. Room was spacious. Could've been changed better. The bar had wonderful food but terrible service. Took forever to get the food. Had to go get the check. Other than that nice place to stay.

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Helpful?
Thank Derek b
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for your feedback on your recent stay. I am glad you enjoyed your meal, but I am sorry to hear the service was not as expected. We will review our procedures and make needed adjustments. Very pleased to hear that you were satisfied overall. Hope you stay with us again whenever you are in the Frankfort area.

Knoxville, Tennessee
Reviewed 9 May 2016

I was pretty ticked off at Priceline for giving me this "Express Deal". Their comparisons were "Like Holiday Inn Express....etc", so I clicked it. Seven miles from the interstate later, I wasn't thrilled with the location. There were no restaurants nearby, at least nothing of any "chain" and the parking was in a garage. I have a disability and a...

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Thank KJW59
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for sharing your experience at our hotel! Your comments about the staff are greatly appreciated and I will make sure they know they made all the difference in your stay especially our staff member Shai. I hope that any time you visit the Frankfort area, Capital Plaza will be your hotel of choice!

Reviewed 9 May 2016 via mobile

I stayed here one night on business. The one and only reason you would be at this property is its location (near all things governmental in Frankfort). The room was clean and has been upgraded a bit but the couch looked as if it had been sat upon. . . a lot. Comfy king size mattress. Carpets clean but slightly...

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Thank Janthom8
Carol J, General Manager at Capital Plaza Hotel, responded to this review

I appreciate your feedback on your recent stay. However, I respectfully disagree that we are only a government business hotel and not a getaway destination. Downtown Frankfort is an excellent place to stay if you want to relax and get away from it all. For instance, our hotel is directly across from the Kentucky River, which features a nice park...

Buena Park, California
Reviewed 5 May 2016

We stayed in this hotel for 5 days while we toured local Kentucky sights (and tasted bourbon). This hotel has seen better days. The best I can say is that our room was clean. The furniture was old, worn, chipped. The bed linens were threadbare and stained. The bed scarf had burn holes. Towels were thin and scratchy. The hall...

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Helpful?
Thank tearosemeo
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for your feedback on your recent stay. I am sorry for the issues you had during your visit and wished I would have heard from you while you were a guest. Your experience is not the norm and I certainly would have addressed your issues immediately. We work hard to make every guests stay enjoyable. I am sorry...

Reviewed 9 March 2016

If you are planning to tour the distillery, this is a good hotel option. You, could literally walk to the distillery from it, if you had to, plus the downtown area is an easy walk from this hotel as well. It was nice and clean, and the free breakfast buffet was an added plus. The hotel staff were all very...

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1Thank Brian B
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for taking the time to write about your experience. Our free breakfast was a new feature for us and we are so glad you liked it. We are conveniently located to Buffalo Trace and many more attractions. We do hope you come back to Frankfort again very soon!

Kentucky
Reviewed 5 February 2016

I have been staying at the Capital Plaza for over 25 years as it is very convenient to many things in the state capital. Not a lot has changed at the hotel in those 25 years. Including the paint, the decor, the carpet, the drapes.... Ok, I am probably over exaggerating a bit, but the point is, this is a...

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2Thank realfan112
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for being a loyal guest of our hotel! I can see that you are generally concerned and I appreciate your honesty. I am happy to report that we are doing a lot of updates that you may have missed and hope you will check out on your next visit. For instance, in our lobby, the bar area was...

Cranston, Rhode Island
Reviewed 2 February 2016

I stayed for one night while attending a conference at the hotel. It was clean and comfortable. The staff were very friendly. The breakfast buffet was good and free - loved the biscuits. I was very glad to have free parking and wifi. The price was very reasonable. It's the second time I've stayed, and would definitely book there on...

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2Thank Joe G
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Hi Joe, Glad you enjoyed your stay with us! We have been working hard to improve our services to our business guests and offer the amenities you need to work while away from the office. Thank you for taking the time to let us know how we are doing. We look forward to seeing you on your return trips to...

Chicago, Illinois
Reviewed 31 December 2015

This hotel was more than adequate for our one night stay. Our room was on the 7th floor overlooking the city. If you had a room on the other side, it would overlook the Kentucky river. The room was spacious and comfortable. The windows opened, which is a plus for me. We were there just before Christmas, so there were...

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2Thank RuthMett
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for the great review. So glad to hear you enjoyed your stay and the breakfast special delivery during the holiday. Hope to see you back in Frankfort on your next visit.

Madison, Indiana
Reviewed 3 November 2015

All summer we have been bringing people to Frankfort by excursion boat where we all stay at Capital Plaza. We have always found it clean and very comfortable. All our passengers give very good feedback to us about the service and the rooms. The included breakfast buffet is well done. We highly recommend the Capital Plaza to anyone looking for...

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3Thank havefun668
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the comments. We are so glad that you liked the hotel! The Rockin' Thunder groups were a lot of fun to work with and we so look forward to more tours next year and adding more entertainment and activities for your groups. Have a great winter and we will see you in the spring.

Boaz, Alabama
Reviewed 2 November 2015 via mobile

Just spent the weekend at the Capital Plaza and I can say I thoroughly enjoyed it. It is not a new hotel which adds to the ambience. I would recommend a small fridge in the rooms. It is located near the Buffalo Trace Distillery which was the reason for our trip. The breakfast buffet was not bad and the hotel...

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2Thank idabobster
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Very happy to hear you enjoyed your stay. Frankfort is very close to a lot of history, the bourbon trail and many other activities. We look forward to seeing you again real soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service

Additional Information about Capital Plaza Hotel

Address: 405 Wilkinson Blvd., Frankfort, KY 40601 (Formerly Holiday Inn Frankfort - Capital Plaza)
Region: United States > Kentucky > Frankfort
Price Range: $155 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Plaza Hotel 3*
Number of rooms: 189
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Also Known As:
Holiday Inn Frankfort
Frankfort Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Capital Plaza Hotel staff and other travellers.
3 questions
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Shelbyville, Kentucky
over a year ago
Sedalia, Missouri
over a year ago

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Questions? Get answers from Capital Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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