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All reviewsfront deskexcellent hotelhot tubcinnamon rollsbreakfast roomi highly recommend this hotelbreakfast staffthe general managersuper friendly stafffamily reunionwonderful staynext morningwe've stayedgreat stopafter a long daycookiesyogurt
Nice hotel . Great breakfast. Comfy beds. Would stay again.
Close to nashville. Nice workout room. Clean, modern.
You cant go wrong with the express hotels.
Internet worked well. Parking lot was well lit.
From the incredibly friendly staff to the beautiful, quiet room and warm, welcoming, well maintained breakfast area this deserves high praise. We called ahead for our reservation and requested a quiet room. We were definitely accommodated. There is a newspaper waiting along with hot drink...More
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 3 October 2017
Dear valued guest,
Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory.
I would have given this a 5 star, but we had a fairly sizable red stain in our room. Outside of that, no complaints. The breakfast is the best I have ever had at a hotel in my life --seriously, great. The pool and hot...More
Stayed here for the first time and aside from great customer service, this hotel is lacking.
In our room, the carpet was badly stained (bad enough to turn white socks black) and there was a funky smell. The a/c unit had mildew in and around...More
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 1 week ago
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FRANKLIN.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as...More
The hotel room was clean and the beds I found to be quite comfortable. If you are traveling you find the location of this hotel is very easy to find. It sits less than a quarter of a mile off of Interstate 65. The room...More
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 2 weeks ago
Dear Valued Guest,
Greetings and Good Afternoon, thank you very much for writing and we appreciate the fact that you are 100% satisfied with your stay at our facility.
Please keep us in mind when you're visiting or town next time. We will appreciate it...More
Old Friends has retired racehorses to see and feed, Kentucky Downs racecourse with video parimutual wagering, and the downtown area has several places of interest. Hot Plate is a great place to eat breakfast or lunch. Sol... More
Old Friends has retired racehorses to see and feed, Kentucky Downs racecourse with video parimutual wagering, and the downtown area has several places of interest. Hot Plate is a great place to eat breakfast or lunch. Sol Aztecha(?) next to the hotel is fun. A Cracker Barrel is across the street.