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Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
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287 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Rochester Hills, Michigan
Reviewed 3 February 2017 via mobile

The whole staff were awesome. I arrived, was told about the local restaurants that were recommended. I was well taken care of by, my room cleaner Sam who left a nice message about my room. I was taken care of by Brenda (spelled wrong) and the kitchen staff. All in all, it was a wonderful stay. Until next time y'all

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Helpful?
Thank tweetler
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. Brenda and Sam are elated after reading what you wrote about them. I also shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when...

Fort Wayne, Indiana
Reviewed 31 January 2017

As a Platinum IHG member, we have stayed at numerous HIE and IHG properties, this was the best motel experience we have had over the years. The team members were very welcoming, attentive and very friendly. The rooms were comfortable and clean. The breakfast was good, but the service and attention to guests in the breakfast area was far above...

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Thank David M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good afternoon! WOW what a great read. Thank you so much for caring to write such a fabulous note. Brenda, Sharon, Keena from the breakfast crew are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew who contributed to ensuring you were 100% satisfied...

Reviewed 31 January 2017

This is a very modern hotel with an inviting lobby and an ample free breakfast in the a.m. The room was clean and well appointed. The only issue was the extra security lock was loose and one screw missing (the hasp lock). It looked as if someone forgot it was on and tried to open the door with force. I...

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Helpful?
Thank norene k
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing. I am very sorry about the lock. It has been fixed. I am sorry you had to be the one finding out the flaw it is our job to ensure you do not find any in our rooms. I also shared your positive experience with the rest of my...

Marion
Reviewed 26 January 2017

This hotel is very nice and clean. Looks new! Everyone has been friendly and accommodating to us. From Brenda & Sharon to housekeeping and the front desk have went above and beyond to make our stay wonderful! I would definitely stay here again😀

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Helpful?
Thank Sandi R
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. Brenda and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew who contributed to making you 100% satisfied. In the meantime please keep us in mind when you...

Muskegon, Michigan
Reviewed 26 January 2017

Immaculately clean rooms and bathrooms greeted us when we arrived. We have a big family and reserved 2 rooms, both were meticulously clean. We had room to set up a pack-n-play and still move around the room. Nice pool area. Great breakfast choices were kept well stocked in the morning. Best of all, the beds were comfortable and we NEVER...

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Helpful?
Thank Laurel J
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I have shared your positive experience with the rest of my crew who contributed to making you 100% satisfied. In the meantime please keep us in mind when you are here in our town please make it a point to come...

Reviewed 25 January 2017 via mobile

Everyone here is so friendly. Very clean rooms & excellent breakfast. Sharon & Brenda are the sweetest. The lobby is beautiful & the courtyard is as well. Microwave & fridge in the room too. Thank you for the great stay.

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Thank Michelle A
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. Brenda and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew who contributed to making you 100% satisfied. In the meantime please keep us in mind when you...

West Chicago, Illinois
Reviewed 13 January 2017

We have previously stayed at another hotel in Franklin and the experience was awful. I am so glad we had the opportunity to stay here at the Holiday Inn. The staff was so friendly and helpful. Our room was quite clean. The beds are very comfortable and you have ample pillows. Our room came equipped with a refrigerator and microwave....

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Thank Michellyga
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. I am so happy that my hotel and our facility was to your satisfaction. I will share your compliments with my crew as well. In the meantime please keep us in mind when you are here in our town please make it a point to come back...

Salina, Kansas
Reviewed 8 January 2017 via mobile

Is a very nice place to stay. Keeni and Sharron are very polite, friendly, professional, and customer service oriented. Rana at the desk at night always greets us when we come in as also very polite and professional. My room is always clean and taken care off. The service here is outstanding and a must stay place.

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Thank xxcrawfishyxx
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, Happy new year and thank you for writing. Keena, Sharon and Rana are all going to be ecstatic after they read what you have written about them. I am also going to share what you have written with the rest of my crew who also made your stay memorable. In the meantime please keep us...

Deerfield, Illinois
Reviewed 3 January 2017

Rana at the front desk was cheerful and very helpful on fixing a mistake we had made in our reservation. Keeni and Sharon did an excellent job serving breakfast, which was excellent for a hotel experience. They were cheerful and went above and beyond in their service. This was our first stay at a Holiday Inn Express. Will think seriously...

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Helpful?
Thank Kathy M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Rana, Keena and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come...

North Houston, Texas
Reviewed 2 January 2017

I spend a lot of time in Franklin, Ky for business and always stay at the Holiday Inn Express. The staff is more than excellent. They have always been welcoming and gracious. Sharon in the breakfast room is amazing and the front desk staff is great. The rooms are clean and quite. There are several restaurants within walking distance. The...

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Helpful?
Thank Ann M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Rana and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. I will be placing an order for free weights for the fitness room so the next time you come back they will be...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Region: United States > Kentucky > Franklin
Price Range: $175 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Reservation Options:
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Hotel Style:
#1 Business Hotel in Franklin
#1 Romantic Hotel in Franklin
#1 Family Hotel in Franklin
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check door hasp upon checking in.”
norenek2017, 30 Jan 2017 | Read review
“Ask for a NON HIGHWAY side room if you don't want to listen to the interstate traffic all night”
Indy_Fan_Man, 18 Dec 2016 | Read review
“3rd floor, backside is very quiet.”
U3335XWbarbarar, 29 Oct 2016 | Read review
“we asked for a room on the top floor, previous night we had little footsteps running around until 10pm”
IllinoisTravelnut, 22 Aug 2016 | Read review
“Ask for the King Suite”
michaelsU5074ZX, 23 May 2016 | Read review
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