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Baymont Inn & Suites Franklin

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289 Reviews from our TripAdvisor Community

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There are newer reviews for Baymont Inn & Suites Franklin
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Showing 289: English reviews
Dunbar, West Virginia
Reviewed 3 August 2016

It was clean. TV didn't work good. Not many channels. Beds hard. They offered a free hot breakfast but they didn't have anything hot. By 8:30 they were out of a lot of food. I asked for Decaf coffee and the manger was rude when I asked for it. I heard him speaking rude to other people has well. For...

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Helpful?
Thank Andiecb14
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

We want to say sorry for the rudeness that you experienced while coming to our hotel to stay. That is not the expectations that we have for our staff. We will bring this up during our next staff meeting. I truly hope you will come back to stay with us.

Naples, Florida
Reviewed 2 August 2016

Review collected in partnership with Baymont Inn & Suites
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Thank Cynthia G
South Bend, Indiana
Reviewed 15 July 2016

the check in was slow, the clerk was having some kind of problem with the people ahead of me. Once she got them checked in things went smoothly. We also had a leaking air conditioner in our room but were immediately moved to another room. Problem solved.

Review collected in partnership with Baymont Inn & Suites
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Thank richardbY1004WZ
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for taking the time to writing a review. I appreciate your comments and will use them for improvements at our hotel. I am very sorry for the problems you encountered while you were here. We work hard to satisfy all of our guests. we hope to see you again.

Chicago, Illinois
Reviewed 13 July 2016

Review collected in partnership with Baymont Inn & Suites
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Thank Manuel R
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Mount Pleasant, Utah, United States
Reviewed 12 July 2016

Not the best although not the worst hotel I've stayed in... toilet was loose and not bolted down to the floor, so every time you sit or stand it moves. Hotel seemed a little too creepy as it sits way back and there is a train nearby cause I heard it allllll night. I think the rate is overpriced for...

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Helpful?
Thank kellybD9010UF
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for staying with us. I'm sorry that we did not exceed your expectations during your stay. We strive to make all of our guests stay enjoyable. Please contact me at (270) 598-0070, so we can discuss this matter further.

Woodstock, Georgia
Reviewed 7 July 2016

Review collected in partnership with Baymont Inn & Suites
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Thank William C
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Buffalo, New York
Reviewed 3 July 2016

Review collected in partnership with Baymont Inn & Suites
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Thank 770ernesta
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Chicago, Illinois
Reviewed 1 July 2016

I don't usually stay at Baymont hotels but this one is really nice. It is clean, updated and the beds were comfortable. The pool was warm. They had a nice breakfast with eggs sausage and pancakes etc..... It was a good hotel at a good price and the staff were very nice.

Review collected in partnership with Baymont Inn & Suites
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1Thank teresav486
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank You for your input. We here at the BAYMONT make it a part of our process to ensure guests are comfortable and help with whatever they may need. Hope you come back to visit us again soon.

Cedar Hill, Texas
Reviewed 28 June 2016 via mobile

After coming around Nashville it felt good to get off the road here. Nothing fancy but clean & good service from front desk staff. Head over to historic downtown for dinner at Brickyard Cafe. This hotel is at exit 2 off highway. Bed was average......again a good value.

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Thank Byronmary
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for your review of our property. We really appreciate the positive comments and the kind words. Our staff work very hard to make sure our guests are comfortable and satisfied with their stay. We look forward to your next visit to the area, and want you to know that we truly value your business.

Reviewed 19 June 2016 via mobile

Average room. Nothing negative really. Free WiFi and clean enough. Around $100 a night unless you got coupons or rewards. Very friendly front desk and a free continental breakfast. This exit for this hotel is close to restaurants and gas stations. Has a pool that's open outside.

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Thank umalulu
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Your words of encouragement will go a long way in inspiring me and my team to deliver the same level of commitment to you, your family and all those guests that stay with us. We want to do it consistently Have a great rest of the day and thank you once again for your appreciation.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Our property is exterior 49 room property. It has just been remodeled, we have free breakfast and wifi, fitness room and outdoor seasonable pool. ... more   less 

Additional Information about Baymont Inn & Suites Franklin

Address: 162 Anand Drive, Off Interstate 65 Exit 2, Franklin, KY 42134 (Formerly BEST WESTERN Franklin Inn)
Region: United States > Kentucky > Franklin
Price Range: $90 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Franklin 2.5*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline and Booking.com so you can book your Baymont Inn & Suites Franklin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Franklin
Franklin Best Western
Hotel Style:
#3 Romantic Hotel in Franklin
#4 Business Hotel in Franklin
#4 Family Hotel in Franklin
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Questions & Answers

Questions? Get answers from Baymont Inn & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for first floor.”
 of 5 bubbles randyt678, 21 Feb 2017 | Read review
“Get a coupon from one of the hotel coupon books in the rest areas, will save you lots of money from their walk in rates.”
 of 5 bubbles DanR13, 15 Dec 2016 | Read review
“Pool side a little noisy.”
 of 5 bubbles toelyn, 28 Sep 2016 | Read review
“go else where”
 of 5 bubbles Andiecb14, 2 Aug 2016 | Read review
“Only good thing about this hotel was that it was farther away from the freeway than the Hampton Inn. So rooms not noisy.”
 of 5 bubbles MindVisions, 28 Mar 2016 | Read review
5 of 5