Sleep Inn
407 Cherry Blossom Way Building A, Georgetown, KY 40324
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Avg. S$100 /night, 1/22 - 1/23
S$121
per night
S$108
per night
S$95
per night
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About
#2 of 2 small hotels in Georgetown
Location
Rooms
Value
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Service
Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Languages Spoken
English
Property amenities
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Pets Allowed ( Dog / Pet Friendly )
Room features
Air conditioning
Location
407 Cherry Blossom Way Building A, Georgetown, KY 40324
Getting there
Blue Grass Airport
26.4 km•
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Car Hire
108 Restaurants
within 10 kilometers
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Detailed Reviews
Upon check in at 4pm for a 4 day stay, went up to the King room we reserved and experienced a horrible smell. Contacted the front desk and she came up and verified the smell. I was told she would work on finding another King room, so we went to lunch. Upon return an hour later, no one was at the front desk and had to wait 15 minutes for their return. I was told she was having a problem with finding a room with a King bed as they were completely booked. She was waiting for a call from her manager and would get back with me. "3 hours" later, still no contact, I went down and asked what the issue was. She was still waiting for a call back from her manager, but finally gave us a 2 queen bed, room (no King rooms available). On day 3, I requested housekeeping in the morning and was assured it would be completed by the afternoon. No housekeeping showed up the entire 4 days we were there. I had to physically go down and get clean towels, coffee, cups and Kleenex. I have never experienced such disregard for requests at a hotel. Plus, I never saw any housekeeping staff during our stay.
During the breakfast provided, the coffee machine in the dining area was out of order, and was never working the entire 4 days of our stay. Very disappointed in this entire experience.
During the breakfast provided, the coffee machine in the dining area was out of order, and was never working the entire 4 days of our stay. Very disappointed in this entire experience.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Until they get their act together, stay somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 18 Oct 2023
Hi danielcR5770SN, Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. I do apologize for the smell of unpleasant odor that you experienced in your room. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We apologize for the lack of housekeeping service at that time. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk lady was so nice the bed was so comfortable The rooms are very clean Jessica was amazing. I will go here every time I come. The receptionist was stunning. The breakfast was delicious and fresh and fresh customer service was on point. OVER ALL EXPERIENCE WAS AWESOME:)
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 3 Feb 2024
Hi alexzandrah2024, We thank you for noticing our comfortable bed, and the cleanliness of our room. We take pride in our staff and the quality of service that we can provide for our dear guests. We are excited to share your comments for a job well done to Jessica and the rest of our team. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff and clean room and nice pool. We will be back. Only negative is it’s close to busy road so you hear all the traffic. Our breakfast was very good. The tv was great. We brought our dog and they were friendly with him too. We’ve stayed several times
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 9 Feb 2023
Hi 742billieh, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I’m glad that you found our efforts to be successful. We are sorry for the uncontrol road noise, that our location is too close to the highway for your comfort and convenience. We are all looking forward to your next visit and hope it will be just as enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a brand new hotel which never should have opened until it had towel hooks & ventilation in the bathroom; luggage rack, channel guide, guide to operate the weird remote control, ironing board, “do not disturb” sign in the room; ice machines in the building. We stayed multiple nights & our room wasn’t cleaned nor were we given clean towels. The hallways weren’t cleaned the entire time we were there. The walls are paper thin… never heard such noises through any walls ever!
Breakfast was served from 6-9. We arrived the first morning at 8:30 & there was no regular waffle mix available. The breakfast server said she WOULD NOT make any because it took too long. Not my idea of customer service. We went next door to the Waffle House.
We do not recommend this facility at all.
Breakfast was served from 6-9. We arrived the first morning at 8:30 & there was no regular waffle mix available. The breakfast server said she WOULD NOT make any because it took too long. Not my idea of customer service. We went next door to the Waffle House.
We do not recommend this facility at all.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Ratliff, General Manager at Sleep Inn
Responded 24 Nov 2021
On my behalf I would like to apologize for your unpleasant stay here with us at Sleep Inn Georgetown. We do however appreciate your feedback and will work to improve in the areas that failed to meet quality standards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arriving our room smelled like someone had a fish fry, we notify the management and they tell us they’re sold out which is a lie because the parking lot was never filled up. After our first day they take our towels and do not replace soaps, they give you two tiny little soaps that last one shower use. So day two no more soap no more towels, the place is built like a tin can and you can hear every little noise in the rooms around and above you. Stay clear and spend the extra money on a nicer place.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 22 Jul 2024
Hi 566bradu. Thank you so much for sharing your review and I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am so sorry to hear that you encountered an odor in your room. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel, so we will take your comments to heart as we strive to improve upon the guest experience. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is new but, unclean and management did not help in any way. We arrived late and tired. We were glad to get a room but when we got to our room it was not cleaned well. The toilet was not properly cleaned, the surfaces of the sink still had soap scum where the soap was placed. The desk had a sticky residue. The sheets appeared to be clean so we decided to mention the issue to management. The manager would not come out to see us. The reception desk was told to take our information. No response two days later so I called. The manager spoke with me, apologized and said she would compensate us by refunding the room cost. Nothing was done. The breakfast was terrible. The biscuit so hard I could not get a fork of knife through it. The The people at the reception desk were friendly but, that is all I can say.
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Date of stay: April 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: Check the room before spending the night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Ratliff, General Manager at Sleep Inn
Responded 1 Sept 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guest. We have gone over the issues with housekeeping and the other team members as well. I am also sorry that management was not able to talk with you the morning you checked out. If you would like to reach back out to them directly at the hotel, I am sure you will find them more helpful.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this lovely hotel the first night they were open for business. I have not had better customer service than I received there. They were all so friendly and helpful. The luggage carts had not been delivered . This could have been a point of frustration consider I was traveling with 2 toddlers. Instead my bags were taken to my room by the owner/managers! (And brought back down to my car when we left three days later!)
They were attentive to our needs even arrangements to use a “sister” pool when the pool heater was not up and running due to a delay in shipping.
The hot breakfast was delicious! Scrambled eggs Waffles, bacon, sausage, biscuits and gravy, Fruit and Danish ! So good! There was even hot tea in the dining area available all day.
The beds were so very comfortable.
I would definitely book here again when we are back in the area.
They were attentive to our needs even arrangements to use a “sister” pool when the pool heater was not up and running due to a delay in shipping.
The hot breakfast was delicious! Scrambled eggs Waffles, bacon, sausage, biscuits and gravy, Fruit and Danish ! So good! There was even hot tea in the dining area available all day.
The beds were so very comfortable.
I would definitely book here again when we are back in the area.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Ratliff, General Manager at Sleep Inn
Responded 24 Nov 2021
Thank you for staying with us here at Sleep Inn Georgetown. We are very please that you enjoyed your stay. We hope if the opportunity ever arises that you come back to stay with us!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travel a lot for business but this time it was a get away for me and my husband. Great new hotel. Facilities are beautiful, clean, and new. Lots of wow factor but let’s be real. The most important thing is your room and bed! The rooms are clean, spacious, and the beds are fabulous. Great sheets, great pillows and fabulous comforter. Slept like a baby! All great accommodations but to top it off you have great service. Yes, they are short staffed (who isn’t post Covid) but the staff they have is wonderful. They go the extra mile. Christy in the breakfast area made sure everyone had what they needed and before something was gone, she replenished. Chris and Chanda at the front desk were very hospitable but the star was Ashley who went over and above, making sure all her guests were comfortable. If you are visiting any of the attractions in northern Kentucky, this would be a great place to call home.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Good parking available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Ratliff, General Manager at Sleep Inn
Responded 1 Sept 2022
Your review just warmed my heart. I work so hard to make this hotel the best I can and reviews like this make my day. I am so proud of the team I have and all the all the hard work they do. i am over the moon happy that you had a remarkable stay with us. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in for a 5 night stay, Walked down the hall and a bread clip was on the floor that remained there 3 days . Entered the room, no liners in trash cans or ice bucket. No shampoo , conditioner, facial tissue or extra roll of toilet paper. Front desk gave us some shampoo, facial tissue and ice bucket liners because housekeeping was gone. Day 2 we returned and noticed that trash had not been emptied or fresh towels given. Morning of day 3, asked at the front desk why neither of these things were done. We were told that these things were only done ONCE a WEEK and had been done on the previous Monday. The microwave glass was totally opaque which could cause a leak of microwaves. Night of day 3 , ran out of toilet paper so had to use the facial tissue. Day 4 noticed a housekeeper cart and found a roll of paper, no use asking the housekeeper because they don't speak English. We cancelled our reservation for day 5 and checked out but couldn't get a printed copy of our bill because the printer wasn't working. The bananas at breakfast were brown , the apples and oranges had started to dry and wrinkle and the food was cold. Might be OK for a 1 night stay but very unsatisfactory for more than 1 night.
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Date of stay: September 2023
Cleanliness
Service
Sleep Quality
Room Tip: doors very noisy Voice audible from adjoining rooms and walking heard from upstairs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 15 Sept 2023
Hi RitaJ526, Thank you for sharing your experience, and I am very sorry for the inconvenience that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. We do apologize if you did not enjoy the breakfast that we have served. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two cockroaches in the room upon arrival. We did not stay. It took three phone calls and over 48 hours to have the charge removed from our credit card. Not able to post to the hotel review site since we didn't stay. Would not recommend this property.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Don't stay here until they can provide proof of pest-control.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Sleep Inn
Responded 3 Nov 2023
Hi jeffmE148HV, Thank you so much for bringing this matter to our attention. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please give us another chance to serve you better as we promise a more pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"doors very noisy Voice audible from adjoining rooms and walking heard from upstairs."Read full review
"Just hope that they can get help for the front desk like James and Chris, who are willing to help the customers"Read full review
PRICE RANGE
S$102 - S$119 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyGeorgetown
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sleep Inn
Which popular attractions are close to Sleep Inn?
Nearby attractions include Ward Hall (8.0 km), Slainte Public House (7.1 km), and Georgetown Peddler's Mall (6.3 km).
What food & drink options are available at Sleep Inn?
Guests can enjoy free instant coffee during their stay.
What are some restaurants close to Sleep Inn?
Conveniently located restaurants include Cattleman's Roadhouse, Fava's Restaurant, and Rodney's on Broadway.
Are pets allowed at Sleep Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Sleep Inn?
Many travellers enjoy visiting Ward Hall (8.0 km).