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Hilton Garden Inn Louisville East

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Hilton Garden Inn Louisville East
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409 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Minneapolis, United States
Reviewed 2 days ago NEW

Staying in nearly 100 a hotels a year I can tell you this one did not meet my expectations. Many things were not functional, the gym was incredibly small and outdated with non functioning equipment. The mattresses were lumpy but the restaurant was excellent and had fresh food.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 13chadr
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017 via mobile

The room was ready early. The staff was professional, friendly and accommodating. The rooms we very nice, comfortable bed and great wifi. The breakfast was a bit pricy so we ventured out and found a breakfast place on our own. A bit of problem with the fitness center, we had to go outside the building to gain access. It appears...

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Helpful?
Thank Timothy M
About Hotel's Favourite Review
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Timothy M- Thank you so much for your comments! We are thrilled you enjoyed your stay. We are currently replacing our heating and air conditioning system in the pool/fitness area and the humidity is wreaking havoc with the entry lock. I am so sorry that you had to use the exterior entrance-I'm sure that was not what you wanted...

Crystal City, Missouri
Reviewed 6 days ago NEW

We were headed to a soccer camp. This was a one night stay for us. Check in was very smooth. We were able to relax in our room. The breakfast was nice. What we needed to get out in the morning. The area was nice. Staff and room were good. I would stay here again

Review collected in partnership with Hilton Garden Inn
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Thank Liz R
Germantown, Tennessee
Reviewed 1 week ago NEWvia mobile

Very nice property. One of my go tos when in Louisville. Recommended! Went to the new Chinese Buffett down the road, it was aweful! Eat in the hotel restaurant, much better food! Staff here is always friendly, rooms very comfortable, and good location.

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Helpful?
Thank 74kld
INDIANAPOLIS
Reviewed 3 weeks ago

Nice facility with modern decor. Bar and limited restaurant available throughout the day. Easy access to interstate, but I didn't experience any interstate noise. Only a couple of restaurants (beyond fast-food) in the vicinity. On my visit, the desk staff weren't as professional as I have experienced at other Hiltons. My room was spacious and clean, but no view (unless...

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Helpful?
Thank dmark521
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear dmark521- Thank you for staying with us and for your kind review! We are pleased you enjoyed the hotel. I apologize that the staff could have been better and I will share your comments with them. We appreciate your business!

Gallatin, United States
Reviewed 3 weeks ago

This is a typical Hilton Garden Inn. It is exactly like all the rest, as good and as bad in all respects...except the staff was fantastic. Very helpful. Engaged. Thoughtful. They made our stay feel like home. I will definitely return the next time I am in the area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Alan M
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Alan- Thank you!! We are thrilled you enjoyed your visit and our staff! We are so happy to pass your comments on to our staff and we hope to see you again soon!

Springfield, Missouri
Reviewed 13 January 2017

You are penalized for being a corporate traveler. If you have to use a third-party booking agent, per your corporate policy, you are not awarded loyalty points. This is a shame. Because I enjoy the hilton brand very much. The hotels and staff make being away from home as bareable as possible. To bad I will be forced to switch...

Review collected in partnership with Hilton Garden Inn
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Thank 584edwardj
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 584edwardj- We are so sorry you are unable to accrue your points when booking through the 3rd party agent. Hilton has made big strides in the last few years to encourage travelers to book directly with Hilton. I know it is frustrating that you are not receiving the points. I have sent your concerns to our contacts at corporate...

Louisville, Kentucky
Reviewed 5 January 2017

Pool dirty chlorine burn your eyes acoustics were very poor water around the pool standing very dangerous The room was very small The food they offered was not kid friendly The staff was nice our first room heat would not tune off so we had to move no help the man that came to check it out very nice He...

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Thank Yvonne A
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Yvonne A- I am so sorry you did not have a good experience during your stay with us. We are in the middle of replacing the heating and air conditioning system in our pool area and I know it can get very humid in there right now! The new unit has been installed and the work is being finished...

Schaumburg, United States
Reviewed 2 January 2017

Came here and stayed 2 nights while visiting family over New Years. Appreciated the fact the rates were not raised because of a Holiday. Room was clean, beds were fine. Desk staff were great, especially Jen. She really made us feel welcome. Morning breakfast was fine. Would stay here again

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Helpful?
Thank MoovFr8
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Don J- Thank you so much for your review of the hotel! We are so glad you stayed with us over the holidays and we can't wait to host you again!

Asheville, North Carolina
Reviewed 30 December 2016

We frequently stay here when visiting family. The Hilton is convenient to I-64 and central Louisville. The staff is always pleasant and helpful. The rooms are great, and the breakfasts are excellent with super service.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank M1720NZroberth
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Robert- Thank you! We are glad to hear that you enjoy your stays with us. Our breakfast crew is great and I will pass on your compliment to them! See you next time!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Louisville East

Address: 1530 Alliant Avenue, Jeffersontown, KY 40299
Region: United States > Kentucky > Jeffersontown
Price Range: $150 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville East 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville East Hotel Jeffersontown
Hilton Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville East staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Louisville East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I booked an evolution room and the bed was super comfy.”
 of 5 bubbles limila, 8 Dec 2016 | Read review
“Ask for room away from noisy ice machines.”
 of 5 bubbles SharpShoey, 12 Oct 2016 | Read review
“All are excellent.”
 of 5 bubbles alvis-f, 4 Sep 2016 | Read review
“We stayed on the ground floor and had a small laundry facility right down the hall!”
 of 5 bubbles erinb138, 27 Jul 2016 | Read review
“They told us the rooms looking out over the parking lot were the quiet side. Our room was very quiet and peaceful.”
 of 5 bubbles daneM5419KM, 5 Jul 2016 | Read review
5 of 5