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The hotel is a dump that was undergoing a minor rehab. If anyone has had blood or black spots in their bedding, it's because the room has a bed bug infestation. If NRA Housing isn't going to work with me to at least recover my...More
I would reccomend the Fern Valley Hotel to anyone! Clean, safe outstanding custommer sercice. The homeless looking gentlemen in the lobby even offerd to valet park my car! There is White castle practically in the parking lot of the Hotel. If you want a 4...More
If you are at all concerned about your safety do not stay at this location. I checked in on a Saturday afternoon only to find out my reservation was wrong I requested a king room they put me in a double, so I dragged all...More
Arrived Friday, 12/30/16 to drop Father in law off. Check-in took too long, arrived to room that was strewn with trash, unmade bed, filthy bathroom. He chose to ask for another room. We decided after seeing the deplorable conditions of the hallways even to not...More
This was just a completely weird experience. The hotel looks abandoned. The people at the front desk were nice but a bit clueless. They managed to put a $200 hold on both our debit and credit card that wasn't removed for five days. The room...More
Response from FernValleyH0tel2014 | Property representative |
Thank you for contacting us. The Hotel has changed ownership and that is the reason why previous reviews were deleted. However, we are in the process of partially remolding and bringing new furniture in. We have... More
Thank you for contacting us. The Hotel has changed ownership and that is the reason why previous reviews were deleted. However, we are in the process of partially remolding and bringing new furniture in. We have new leadership and management staff and customer service is our first priority. Please be assure that during your next visit you will notice the difference. We are a very large property, so the changes are happening little by little.
Thank you and have a wonderful day,