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I had never stayed in a Staybridge Suites property prior to this review. The hotel is very convenient to I-64 and to the Shelbyville Road commercial area. The suite itself was roomy and nice, the bed comfy. It featured a full sized fridge, and kitchenette...More
Thank robert p
Response from IHGService, Guest Relations Manager at Staybridge Suites Louisville EastResponded 7 July 2017
Dear robert p,
Thank you for your kind review of your stay with us at our Staybridge Suites Louisville-East.
We appreciate your very positive comments regarding our breakfast and pleasant staff. I will gladly share your laudatory review with our personnel. I have taken note...More
We recently had a very nice stay at this hotel. Summary:
LOCATION/SERVICE: The location for our purposes was very good. Right off the highway and in the direction we were heading. There was dining in the area, but looked like all would likely require a...More
The king bed was very comfortable and the separate living room/kitchen was great for the extra space. We were really looking forward to this stay as it was for 3 nights (our longest stay) of our 32 night cross country trip via motorcycle. However, our...More
Thank Jan B
Response from IHGService, Guest Relations Manager at Staybridge Suites Louisville EastResponded 18 June 2017
Hi Jan B,
Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's location including the level of comfort you you have had with the mattress and the room's layout and...More
This was a great place to stay for the Kentucky Derby. Very clean and staff was so accommodating and friendly. This location was close enough to Churchill Downs and yet close to other areas with shopping and restaurants.
The should have replaced the carts when they remodeled, they are very noisy
The elevator is dirty and should have been redone as well
We have had problems with this property in the past and decided to give it one more chance. They were remodeling...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Louisville EastResponded 19 May 2017
Thank you for your feedback regarding your stay at StayBridge Suites Louisville-East, KY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding the elevator, housekeeping, bathroom size, room...More
Response from pioneer186 | Reviewed this property |
Sorry, don't know their pet policy. I don't recall seeing any pets during my stay there, but since they are extended stay, I'm sure they must have some accommodation. They are a bunch of "super" folks there.
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"Ask for a pool facing room. There are some shaded parking spaces up front. The A/C in the suite is in the..."