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Residence Inn Louisville Northeast

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Residence Inn Louisville Northeast
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156 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Brownsburg, Indiana
Reviewed 11 October 2014

Everyone at this location was service orientated! Look for man named Arash who is so kind , helpful and just plain amazing! We had traveled for a Wedding and had Grandchildren with us, so we booked a 2 bedroom suite with full kitchen, and it was PERFECT!

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Helpful?
Thank MustangMacey
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback! I've passed along your sentiments to Arash. He is a great asset to our team! We recycle in the back of the house areas but I think having an area where guests can recycle is a great idea. Next time you travel to Louisville we hope to see you again and you might...

Birmingham, Alabama, United States
Reviewed 28 September 2014

From the front desk until my time to check out!! No problems at all!! Great customer service and friendly conversation at check in!! Not just a show for check in....booked again for the following week!!

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Helpful?
Thank Earl H
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback! I have shared your comments with our staff. We hope you will come back and see us each time your travels bring you to Louisville. We'd love to get your feedback on our new, refreshed decor.

thunder bay ontario
Reviewed 16 September 2014

We enjoyed our stay here. The young man at the front desk who directed us to the rainbow bloom store was very helpful, pool area clean and room clean and as expected. Shopping is close by and we enjoyed our stay here.

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Helpful?
Thank elsier33
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I really appreciate your feedback. As a new General Manager to the property, guest comments are a great way to learn our strengths and weaknesses. We hope to see you the next time your travels bring you to Louisville!

Frankfort, Kentucky
Reviewed 12 September 2014

My husband, daughter and I only stayed one night - the night beforeI was to have surgery at a nearby hospital. The service at the front desk was excellent. As it was not a busy night, we received an upgrade to a 2-bedroom suite which was just like being at home. It was clean and comfortable and easily accessible to...

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Helpful?
Thank Booklady746
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm so glad to hear you had a great stay with us! Making guests feel at home is our goal at Residence Inn. We hope to see to you again if your travels bring you back to Louisville!

Hebron, Kentucky
Reviewed 2 September 2014

My husband and I stayed here recently on a quick weekend trip to Louisville to watch a friend run an IronMan. It's about 15-20 minutes from downtown Louisville so if you are looking to be close to that, look elsewhere. We didn't have much choice as most of the downtown hotels were booked up that weekend. We only stayed one...

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Helpful?
Thank jennacole6
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback on your stay with us. As the new GM to the hotel, guest comments allow me to learn our strenghts and weakness. We'd love to have you stay with us again,whether it me for Iron Man or any other reason to come to our great city. We've recently made some changes that we'd...

Burlington, KY
Reviewed 19 August 2014

Stayed here for a weekend trip to the Kentucky State Fair. It's 20 minutes north of Louisville, in an area with numerous restaurants and shopping. An easy drive into town, but there is always road construction going on when you get close to town. It is your basic Residence Inn layout. Fully equipped kitchen, fold out couch, queen bed, flat...

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Helpful?
Thank Joseph T
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm the new GM at the hotel and I'm so glad to hear that you had a good experience while staying with us for the Kentucky State Fair. We are undergoing complete renovations starting in November so I hope that you will come back and stay with us again for the fair next year or whenever your travels bring you...

Radford, Virginia
Reviewed 6 August 2014

Our stay started off poorly before we even arrived. 2 of our 10 group members were moved to another hotel 30 minutes away the night before arrival and were told via email. They had overbooked the 2 bedrooms with long term guests and and bumped our families down to other rooms splitting up families with children. We were given back...

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Helpful?
2Thank doctorsbj
Angela K, Director of Sales at Residence Inn Louisville Northeast, responded to this review

Thank you for your feedback. I was alarmed to read your comments as we received some great comments from others with your group about their stay. I know there were some operational challenges but I thought you and the General Manager had come to a compensation agreement when you met with her in person. I apologize if that was not...

Herndon, Virginia
Reviewed 11 July 2014

I stayed at this Residence Inn from 6/28/14-7/6/14. I am using my stays at various Residence Inns as a bench mark--in particular the Virginia Beach Ocean Front Inn.Once I arrived the staff was wonderful. They helped me with my booking issue with no questions, the head of facility management was great-always asking what I needed, and when ever I called...

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Helpful?
Thank Gio M
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

I really appreciate you taking the time to write a review. The comments you posted about cleanliness are alarming and I'd like to address them immediately. If you could give me a call at 502-412-1311 and let me know your name so I can look up the room you stayed in this will allow me to figure out which staff...

Machesney Park, United States
Reviewed 26 June 2014

I have never stayed at a Residence Inn before. The room was really nice. The living room was a little cramped but overall we had much more space than a regular hotel room. Having two bathrooms was really great. There was a full kitchen with a dishwasher. There was only one package of dishwasher soap in the room when we...

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Helpful?
Thank Jennifer H
ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Jennifer H! Thanks for the great feedback! I really appreciate you staying with us while in Louisville. I will look into the rooms that only have 4 place settings and see if we can't up it to 6 in all the 2 bedroom suites. Great suggestion. Thank you!

ohio
Reviewed 19 June 2014

We would choose this hotel again when we go to Louisville. Great location. Very comfortable beds. Easy parking for in and out. Nice breakfast buffet. Plenty of choices for drinks and food close by. Very friendly staff. Clean. Well maintained.

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Helpful?
Thank judie210
ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Judie210! Thanks for the great review! We appreciate your business and hope to welcome you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Louisville Northeast is ideally located just off Exit 32 on I-265, and just 20 minutes from downtown Louisville. Our Louisville hotel offers redesigned suites that are 50% larger than other hotel rooms in Northeast Louisville. Each suite is equipped with a full kitchen, separate living area with pullout sofa and flat-screen TVs. Staying productive away from the office is easy with our 24-hour business center and free property-wide WiFi. We even have free grocery delivery to keep your fridge stocked. Don't feel like cooking? Join us each morning for a free breakfast buffet with hot and cold items. Then relax after a busy day at our new Residence Inn Mix featuring free light fare and drinks. Our renovated lobby encourages productivity with our semi-private lobby work pods and communal table with built-in outlets. Stay with us and Residence Inn Louisville Northeast will be more than your home away from home. ... more   less 

Additional Information about Residence Inn Louisville Northeast

Address: 3500 Springhurst Commons Dr, Louisville, KY 40241
Region: United States > Kentucky > Louisville > East Louisville
Price Range: $191 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Northeast 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Residence Inn Louisville
Louisville Residence Inn
Hotel Style:
#23 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Louisville Northeast staff and other travellers.
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Questions? Get answers from Residence Inn Louisville Northeast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper levels so you are not subjected to barking dogs”
 of 5 bubbles maryannep34285, 24 Aug 2016 | Read review
“We chose a ground room floor on the back side of the hotel for ease and quiet.”
 of 5 bubbles 215drewm, 16 Jul 2016 | Read review
“We stayed in the main building.”
 of 5 bubbles Impola, 20 Apr 2016 | Read review
“plenty of shopping and restaurants in the area -- quick access to the interstates”
 of 5 bubbles 1jeepett, 7 Feb 2016 | Read review
“Higher floor.”
 of 5 bubbles Furcow, 3 Jan 2016 | Read review
5 of 5