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Don’t expect breakfast. Got there at 8:30 and all the hot food and fruit was gone. There were no forks, no knives, dirty tables. I grabbed one of the last remaining yogurts and waited. At 9:20 someone finally appeared. She unplugged everything and shut the...More
The room was spacious and very clean. It feels like a relatively new hotel. The only issues were that the elevators were extremely crowded in the morning and they did not do a good job of keeping the breakfast stocked when we were there.
Noisiest hotel stay I have ever had. Our room was 2nd floor, apparently above the pool, so we would get the pool odor every time we came in from the outside. The HVAC was confusing to regulate, we had to call the front desk. To...More
1 Thank Rick F
Response from ttdavi265, General Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded 5 weeks ago
Thank you for your comment. We are sincerely sorry for negative experience you had at our property. We strive for a seamless experience for all our guests and create and enjoyable atmosphere for them as well.
When I travel back to Louisville, KY. I hope my stay to be longer next time and especially at this hotel. Springhill Suites Louisville Hurstbourne/North was a pleasant stop. The price was moderate and the service was great. The hotel served a free breakfast which...More
We really love to stay at this hotel! The staff is awesome. Sheila Roden went out of her way to make sure that we were comfortable. The manager, Matthew Haynes was amazing. They have a great breakfast, very clean and comfortable rooms. You just can't...More
I was a guest at the hotel on Jan 26 and 27 and submitted a review on Trip Advisor. You would have to contact the hotel to get an answer to your question. I don't know why this was directed to me. Sorry