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Red Roof Inn Louisville East

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Red Roof Inn Louisville East
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248 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Louisville, Kentucky
Reviewed yesterday NEW

I love the staff at my favorite Red Roof Inn, they make me feel first class, always help me with up coming discounts/deals to make my budget. Especially with one special employee Hilee, always friendly and very professional. Along with the general manager Ms. Sondra Williams. The internet is fast! Never had any problems. Love this place its so central...

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Helpful?
Thank carlmichael63
Radcliff, Kentucky
Reviewed 4 days ago NEW

Check-in was suppose to be at 3:00 pm but wasn't able until 10 minutes afterward because The clerk didn't even know if he had any rooms cleaned yet. While clerk was to assign me a room in which I had reservations for and stopped by the day prior to confirm. He answered the phone and instead of helping me or...

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Helpful?
Thank stevendsamuel1955
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you...

Hopkinsville, Kentucky
Reviewed 3 weeks ago via mobile

Other than the loud fridge, and a loud neighbor screaming at her husband. Room was nice and comfortable. Easy to get too, easy to get back on interstate. Staff was very helpful to my need for a special room.

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Helpful?
Thank LDMHMM
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I am happy to hear that your room was clean and comfortable. I am sorry to hear about the noise, If you ever need anything during your stay please feel free to call the front desk we are here 24 hours and are always happy to help our guest. Thank...

Louisville, Kentucky
Reviewed 3 weeks ago via mobile

Excellent property. Always clean rooms and staff is professional and provides excellent customer service. Stayed several times at this location and always receive a polite friendly desk clerk and a clean room.

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Helpful?
Thank G5902KJdavep
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to write a review I appreciate your kind words and will be sure to share them with my staff They take pride in what they do and want our guest to have the best experience possible Thank you again for choosing to stay with us and we look forward to seeing you again soon....

Wausau, Wisconsin
Reviewed 4 weeks ago via mobile

I stayed here while driving from Wisconsin to North Carolina. Clean, quiet, and a friendly staff. I thought it was nice that my dog stayed with me at no extra cost. The neighborhood was pleasant for exercising my dog and there was a good selection of restaurants within a mile or two of the motel

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Helpful?
Thank LynnCoplan
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words and will share them with my staff We are in a great location and are within a few miles of some of our great local attractions for example Churchill Downs home of the Kentucky Derby is only 8 miles away. The Louisville Slugger Museum and...

Owensboro
Reviewed 12 January 2017

The Red Roof Hurstbourne is just off Interstate 64 and next to plenty of restaurants. The hotel is remodeled and you can connect your phone to the tv instead of touching a filthy remote like every other hotel. The floor is a vinyl wood which makes it clean and the beds are soft. I visit every other weekend.

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Helpful?
1Thank Benjamin F
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words and will share them with the rest of my staff We are in a great location within a few miles of several of our fun local attractions. The Kentucky Derby Museum, The Muhammad Ali Center, and Louisville Slugger Museum just to mention a few are...

Reviewed 28 December 2016

Supposedly a nonsmoking motel, but our room reeked of stale cigarette smoke. Couldn't even turn on the heat/air because that made the smell worse. The bathtub had a gritty substance in it. No remote for the TV, and the buttons on the side of the set would not allow you to change channels without a remote. We had the room...

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Helpful?
Thank Steve B
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Please accept my sincerest apologies, I have just returned from vacation. I am sorry that your experience here was not a good one, and I can assure you this is not how we do business. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future...

Heathsville, Virginia
Reviewed 28 December 2016

Our very first time to stay at Red Roof was pleasant and perfect from beginning to end. We liked the fact that the room was void of complete carpeting. This location is in a safe area with parking for large truck with trailer. Although I-64 was practically beside hotel, our room was quiet, bed was comfortable, everything was clean and...

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Helpful?
1Thank Carol C
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words and will share them with my staff We are in a great location and are with in a few miles of some of our fun local attractions as well. Thank you again for choosing to stay with us, and we do hope to see you...

Fayetteville, NC
Reviewed 24 December 2016

Front Desk Clerk - Brenda very unprofessional. My room smelled like someone had just finished smoking in the room. Housekeeping should have freshened the room. Toilet did not flush. Upon speaking with the Hotel General Manager, she refunded the cost of the room and gave a sincere apology for not meeting the Red Roof Inn Motel Standards.

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Helpful?
1Thank Stan M
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Please accept my sincerest apologies. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sondra Williams

Reviewed 23 December 2016 via mobile

Avoid at all costs. The price is right, but the management has allowed this property to deteriorate. I check in at 2:00am on Saturday December 17. I change rooms three times before a suitable room was located. See Photos. Emergency lighting is not working. There is garbage all over the property. The manager was of no help and told me...

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Helpful?
Thank Mark J
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to tell us about your experience at the Louisville East - Hurstbourne Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Red Roof Inn Louisville East – Hurstbourne is 100% Smoke-Free ! Located in the exclusive Hurstbourne area, this hotel is the perfect spot for both business and leisure travelers! Red Roof Louisville East is convenient to Oxmoor Mall and St. Matthews Mall; the Louisville Slugger Museum, the Muhammad Ali Museum, the Frazier Historical Museum; and Fourth Street Live. This hotel is located within 15 minutes of so many attractions: Downtown, Convention Center, KFC Yum! Center, Tom Sawyer Park, Fair and Expo Center, Papa John’s Cardinal Stadium, University of Louisville, and Churchill Downs. Red Roof Louisville East is also close to Baptist East Hospital, Audubon Hospital, and Norton’s Hospital. When you check in, check out the fantastic amenities in our rooms! The rooms at this 100% Smoke-Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, and a large, flat-screen TV. Select rooms offer microwave & refrigerator. Experience our free coffeehouse-style coffee and tea. This hotel offers “On Command Video” with a selection of free TV channels, as well as pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn Louisville East

Address: 9330 Blairwood Road, Louisville, KY 40222-5737
Region: United States > Kentucky > Louisville > East Louisville , Hurstbourne
Price Range: $76 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Louisville East 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Louisville
Louisville Red Roof Inn
Hotel Style:
#2 Best Value Hotel in Louisville
#12 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Louisville East staff and other travellers.
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Questions? Get answers from Red Roof Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quite floors on the second, if you want a superior room with a micro wave and fridge just up grade.”
 of 5 bubbles carlmichael63, 27 Mar 2017 | Read review
“Make sure this room was NEVER a smoking room.”
 of 5 bubbles stevebG1045OE, 28 Dec 2016 | Read review
“Be sure to identify your room for smoke smell, or you will be charged for it.”
 of 5 bubbles flymiller, 24 Dec 2016 | Read review
“Try the superior room”
 of 5 bubbles jationeh, 16 Nov 2016 | Read review
“heat was soo quiet the rooms are clean and the supior king has everything you need iron /desk/fridge/microwave/safe/ very comfy bed!”
 of 5 bubbles jenniferhughes2016, 28 Oct 2016 | Read review
5 of 5