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Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
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767 Reviews from our TripAdvisor Community

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Showing 762: English reviews
Drift, KY
Reviewed 30 July 2016

Parents Without Partners, Inc. held their international convention at the Hilton Garden Inn in Louisville, KY. The hotel could not have been more accommodating. The staff was extremely helpful. The food was delicious. Meeting rooms were set up every day to our specifications.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Janet G
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Janet G, Thank you for taking your time to review our property. We are so glad that you had a great experience with us over your conference. We are always striving to exceed our guest's expectations every time they walk through our doors. We hope you will consider staying with the Hilton Garden Inn Louisville Airport the next time...

Cincinnati, Ohio
Reviewed 27 July 2016 via mobile

This hotel was very standard. The room was clean, the shower was hot, they have a few restaurants within walking distance to choose from. Everything was very typical. What i feel set them apart from others was their breakfast. It was well Worth the money. Very timely, very good. I highly recommend the poached eggs. The chef does an amazing...

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Helpful?
1Thank AH_78
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear AH_78, Thank you for your review. We hope you will consider staying with us the next time you come to the Louisville Area. I will personally take this review to the breakfast staff and let them know that their work was appreciated. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

Texas
Reviewed 27 July 2016 via mobile

Nicely run hotel with an onsite restaurant and another close by. The location is convenient for a number of activities. The front desk was friendly and courteous but the dining area gets a mixed review. The chef and cook staff greeted me warmly and were friendly. The wait staff made me feel ignored and in the way. Still, the food...

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Helpful?
Thank mkmcnair
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear mkmcnair, Thank you for taking your time to review our property. We thank you for making us aware of areas of improvement. We are always striving to exceed our guest's expectations. We hope you will consider us for your next stay in the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

Clarksburg, West Virginia
Reviewed 26 July 2016 via mobile

I was here in Louisville for work and needed to be near the airport. I arrived early and was allowed to check in early. Parking is free and near a Krogers. There is a restaurant in front of the hotel. My room was just average as some of the furnishings looked old. My shower and toilet lid looked they needed...

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Helpful?
Thank Pagenabook
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Pagenabook, Thank you for your review. We are scheduling that renovation for the end of this year and beginning of next year. We hope you will consider staying with us the next time you come to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

New Jersey
Reviewed 26 July 2016

This is a typical HGI. Comfortable beds, very pleasant staff. However, this property is showing signs of heavy use. This property is close to family attractions and has an inordinate number of small children creating a noisier environment that I'm used to. Unsupervised children running between rooms and banging doors after midnight - come on folks, stay out of the...

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Helpful?
Thank medicalalert
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear medicalalert, I thank you for your review. We are preparing for a complete refurbishment of our sleeping rooms at the end of this year and the beginning of next year. We hope that despite this experience, you will consider staying at the Hilton Garden Inn Louisville Airport on your next trip to Louisville. Brian Hayden Sales Manager Hilton Garden...

Franklin, Tennessee
Reviewed 26 July 2016 via mobile

Nice room, but air didn't get below 75 degrees. Told Mgmt, they didn't fix it or give us another room, but they did apologize. They were not full, the lot was near empty. We were going to sleep in the second night, but the hotel started a bathroom renovation at 7 am, tore out the sink first. So much for...

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Helpful?
Thank Roger J
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

I thank you for sharing this experience with us. I will share this with our staff. We will use this to make our guest services better. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

Cary, North Carolina
Reviewed 26 July 2016

Was in Louisville for business. This hotel was near everywhere we needed to go. Only around 5 minutes from airport. It's very close to the Louisville Cardinals sports complex (football and baseball). Close to Churchill downs. Also close to Univ Louisville campus. Great staff ... clean rooms.

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Helpful?
Thank NCTraveler1999
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear NCTraveler1999, We always strive to exceed our guests expectations and I am so pleased that your stay was such a good one. We hope you will consider staying at the Hilton Garden Inn Louisville Airport during your next trip to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

Akron
Reviewed 25 July 2016

Stayed two nights and was very satisfied with all aspects of my stay. Proximity to University of Louisville and Churchill Downs is a plus. Downtown is only minutes away as well. Breakfast was amazing.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James A
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear James A, Thank you for taking the time to share your experience. We always strive to exceed our guests expectations and provide service that you can count on. We hope you will consider staying at the Hilton Garden Inn Louisville Airport during your next trip to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

Indianapolis, Indiana
Reviewed 24 July 2016

We had an excellent experience at this hotel everything was great only the blanket we requested was not the best.i hope next time we get a different material of blankets the rest of the services was excellent

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 415eliae
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear 415eliae, I am so sorry to hear that the blanket material was not up to expectation. Thank you though for taking the time to share your experience. We always strive to exceed our guests expectations and provide service that you can count on. We hope you will consider staying at the Hilton Garden Inn Louisville Airport during your next...

Blythewood, South Carolina
Reviewed 24 July 2016

So glad to have found this hotel after a bad experience at the airport! They were very good restoring our faith in the service industry! The food was delicious, Demetrius, our waiter, was friendly, helpful and hospitable, and the front desk people were friendly, expedient, and helpful.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deborahbN8592CB
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear deborahbN8592CB, We will be sure to pass along your kind remarks to Demetrius. We are so thankful for your time you shared with this review. We strive to exceed every guest's expectation on every stay. We ask for you to consider us again the next trip to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Great American Grill
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
In an effort to improve the on property experience, our guest rooms will be undergoing renovations from January 9 - May 4, 2017. We apologize for any inconvenience that this may cause. Please don't hesitate to reach out to the front desk with any questions or concerns. Welcome to the Hilton Garden Inn Louisville Airport hotel. We are located in the airport corridor, five minutes from downtown. We are convenient to a variety of local restaurants, the corporate offices of Yum! Brands and attractions like Churchill Downs, the University of Louisville and the Kentucky Expo Center. Enjoy easy access to Interstate 65 and Interstate 264. Stay connected while traveling with complimentary WiFi throughout our Louisville, KY hotel. Feel at home with complimentary amenities including a 24-hour business center, fitness center, indoor pool and 24-hour airport shuttle service. The restaurant serves hearty cuisine for breakfast and dinner, and the 24-hour pantry offers beverages and snacks. Select from 9,000 sq. ft. of flexible function space for business meetings or social events. ... more   less 

Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209-1113
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $185 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton
Hotel Style:
#3 Green Hotel in Louisville
#7 Family Hotel in Louisville
#11 Romantic Hotel in Louisville
#18 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Louisville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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