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We enjoyed our stay, easy check in, great customer service and location. All rooms do NOT have microwave and refrigerator. The shuttle was a huge time saver, traffic was horrible because of an event at the Expo Center. Taking the shuttle also saves on the...More
Response from Brandon F, General Manager at Four Points by Sheraton Louisville AirportResponded 17 March 2017
Thank you for sharing you feedback regarding your stay with us! I am thrilled to hear the staff took great care of you and that you were able to utilize the shuttle. I am terribly sorry to hear about your experience in the restaurant. I...More
Cold shower EVERY DAY... Told the front desk every day but did not matter!!!! Never got a wake up call that I asked for... And bring your own mattress because these were horrible!!!!! SAVE YOUR MONEY AND DO NOT STAY AT THIS HORRIBLE HOTEL ......More
Response from Brandon F, General Manager at Four Points by Sheraton Louisville AirportResponded 24 February 2017
I would like to take a moment to apologize for the experience you had with us. This is not a typical experience and is not an acceptable one. I would like to discuss your experience personally. Please contact me directly at the hotel so...More
I walked in without a reservation, but knew the hotel had availability. I could have booked it on my phone but the front desk agent said she could do it. What she didn't tell me was that the room would not qualify for StarPoints. When...More
Thank Melanie P
Response from Brandon F, General Manager at Four Points by Sheraton Louisville AirportResponded 21 February 2017
Thank you for taking the time to share your feedback with us. I would like to apologize for the issues you had during your stay. Your experience is not typical and is certainly not acceptable. I would like the opportunity to discuss this with...More
I made a reservation about a week in advance to stay two nights at this hotel. I called the hotel the day before arrival to change my reservation to only one night. The next day I checked out and got my receipt without looking at...More
Thank Kevin P
Response from Brandon F, General Manager at Four Points by Sheraton Louisville AirportResponded 18 February 2017
Thank you for taking the time to share your feedback. I am terribly sorry about the confusion regarding your billing. We strive to provide our guests with booking options that work best for them. Since you booked a rate that was non-cancelable and non-refundable,...More
Very clean comfortable option if you are getting in late night to Louisville for a business meeting. While not much surrounds this property re: restaurants, bare etc. (it's an airport hotel after all) I was able to call ahead and pre-order a sandwich knowing my...More
Thank Sean O
Response from Brandon F, General Manager at Four Points by Sheraton Louisville AirportResponded 8 February 2017
Thank you for sharing your feedback. We are happy to hear you enjoyed your stay with us. We can't wait to see you again, soon!
US$103 - US$256 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Fairgrounds / South Side
Also Known As
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville ,
Country Inn And Suites By Carlson, Louisville Airport North ,