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SpringHill Suites Louisville Downtown

SpringHill SuitesUS$148*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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SpringHill Suites Louisville Downtown
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352 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Louisville, Kentucky
Reviewed 2 weeks ago

Last weekend I booked a room and when I arrived the hotel was overbooked. The front desk lady tried to sent me to a cheap hotel 9 miles away. However this young Front desk representative his name was Jose Rodriguez provided me and my teammates with the best customer service I have received in a few years. He worked hard...

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Helpful?
1Thank rvega25
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing Jose. I will be sure to let him know that his hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward...

Hampton, Virginia
Reviewed 2 weeks ago

Our stay started off not good. When we arrived, if our whole stay was anything like the customer service we received, I was ready to run out of the place screaming. The girl at the counter must have been having a bad night - there was no greeting, no welcome; just "Last Name". Thankfully, we experienced friendlier people after that....

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Helpful?
Thank EMeach
Mary Pat H, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Dear Valued Guest, I sincerely regret your recent stay with us was not the quality experience you expect from a Marriott. We take great pride in the exceptional customer service we provide our guests and apologize for the unprofessional greeting your were given upon your arrival. I am pleased to hear the remainder of our stay our staff was courteous...

Reviewed 4 weeks ago

This is a very clean and modern hotel, one of a few with an indoor pool. (FYI it seems there are no downtown hotels with pool AND hot tubs or even hot tub suites, but I only called six of them.) In full honesty, I (we, my wife and I) only booked here because it is the only downtown area...

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Helpful?
Thank Jc M
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. We strive to maintain one of the most competitive pricing on our products and services in the area. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate your feedback as it allows us to focus on...

Chicago, Illinois
Reviewed 13 March 2017

The hotel is located about a block form highway 65 ramp. That said it is quiet! Parking is $15/day. Very small lobby entrance. There is space on the second floor where breakfast is served that can be used as a congregation space or pizza space in the evening. Breakfast is standard hotel fare. We had a rush in the morning...

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Helpful?
Thank Gmanbumpy
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

Harrisburg, Pennsylvania
Reviewed 4 March 2017

I stayed at this hotel for 3 nights in 3/2017 for business. The hotel is nice, clean and modern. It offered attached self-parking, complimentary breakfast, and a fitness center. My room was spacious and clean. The bed was comfortable. The front desk staff was very friendly and helpful. The room doors slammed closed very loudly which was annoying. I also...

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Helpful?
Thank dburkett
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your feedback. We are always looking for ways to improve, and we will work on the making the doors close more softly, while still being secure. We look forward to hosting you again on your next trip to Louisville. Dustin Stutzman - Director of Sales

Harrodsburg, Kentucky
Reviewed 16 February 2017

Check in was quick and painless. The room was very nice. I spent the night after attending a concert. The hotel provided a shuttle to take me to the concert and then returned and picked me up. I was really pleased.

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Helpful?
Thank Debbie H
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your feedback. Our team is so glad to hear you enjoyed your stay. Dustin Stutzman - Director of Sales

Cincinnati, Ohio
Reviewed 13 February 2017 via mobile

We really enjoyed our stay this past weekend. We were in town for the game and had a wonderful experience. Charles at the front desk was very polite and helpful. The breakfast was tasty and complimentary so that was a plus. The only issue I had was the pool area was very crowded and loud which is to be expected...

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Helpful?
Thank sunshine12001
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your valuable feedback. We are so glad you enjoyed your stay!

Reviewed 10 February 2017

This is the 2nd time I've stayed here. Love the rooms, love the hospitality of the staff, love the breakfast. Not a fan of paying for parking, but it is a downtown stay & that is commonplace for most downtown hotels, besides it helped alleviate paying for other spots in other places downtown. You will not regret staying here.

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Helpful?
Thank coffeecrazy98
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

We are so glad you enjoyed your stay. Hearing about your positive experience makes our entire team excited to host you again! Dustin Stutzman - Director of Sales

Atlanta, Georgia
Reviewed 5 February 2017 via mobile

This hotel was great from check in to check out. The rooms were clean and modern and it's convenient to a lot of places. If you have kids, there's an indoor pool and small but nice workout room. The breakfast is better than most, the days we were there they had eggs, potatoes with sausage, fruit, oatmeal, and cold cereals....

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Helpful?
Thank brookec2003
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your wonderful feedback. We are very grateful to serve you and look forward to future opportunities. Dustin Stutzman - Director of Sales

Reviewed 2 February 2017 via mobile

Room seemed recently updated with a roomy shower. Everything was new and clean. The sheets were horribly uncomfortable and seemed old and rough from too many washings but other than that it was a great stay

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Helpful?
Thank Lisa G
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your feedback. We will review our inventory to ensure we keep fresh updated sheets for future stays. Dustin Stutzman - Director of Sales

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly-renovated Springhill Suites Louisville Downtown is just a short walk to 4th Street Live and the convention center and convenient to Churchill Downs and Louisville Slugger Museum. Our brand-new suites feature separate living areas with pullout sofas, free WiFi, flat-screen TVs and 25% more space than traditional hotel rooms. Travelers appreciate our garage parking ($14 daily) and the in-suite microwaves and mini-fridges. Jump-start your morning with our free hot breakfast buffet or grab a snack on the go from our 24-hour Market. Stay active at our 24-hour fitness center and indoor pool. With convenient perks in the heart of downtown Louisville, we're the perfect choice for your next trip. ... more   less 

Additional Information about SpringHill Suites Louisville Downtown

Address: 132 E Jefferson St, Louisville, KY 40202-1302
Region: United States > Kentucky > Louisville > Central Business District
Price Range: $197 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Louisville Downtown 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Springhill Suites Louisville Downtown Hotel Louisville
Hotel Style:
#23 Romantic Hotel in Louisville
#35 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Louisville Downtown staff and other travellers.
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Questions? Get answers from SpringHill Suites Louisville Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 9th floor and the cityscape at night was beautiful.”
A9566AKdebbieh, 15 Feb 2017 | Read review
“Higher floors northward facing can provide a view.”
839mcn, 1 Feb 2017 | Read review
“We stayed in room 819, one bathroom with separate toilet.”
majormarg, 21 Nov 2016 | Read review
“Inquire whether there are suites where the bathrooms were not directly in front of the beds.”
dykim3, 17 Oct 2016 | Read review
“South side best choice”
66hugh999, 24 Jul 2016 | Read review
5 of 5
SpringHill Suites
US$148* /night
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TripAdvisorUS$148
HotelQuicklyUS$201
Booking.comUS$148
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Prices are for 1 room, 2 adults
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