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Residence Inn Louisville Airport

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Residence Inn Louisville Airport
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152 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Powell, Tennessee
Reviewed 1 week ago

Room was immaculate as usual. Love the microwave popcorn and tea/coffee in room. I would have given perfect score except that I had difficulty getting in the back door-it required 6-7 attempts before I could get it open. No big deal but there was no Splenda in room and the tv remote was quite fickle as well. The evening reception...

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Helpful?
Thank Lisa S
Kentucky
Reviewed 2 weeks ago via mobile

We stayed in the 2 bedroom suite and it was perfect for our needs. Having a full kitchen and nice living room area (with sofa sleeper) with bedrooms separated off to each side and each having its own bathroom was great. Everything was very clean which is a must for our family. Each bedroom had a queen bed and I...

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Helpful?
Thank Momof3littleboys
Fox Lake, Illinois
Reviewed 3 weeks ago

I used to be a Marriott almost all the time person. Unfortunately years ago they made it too hard to earn enough points to make stays worthwhile. But The Residence Inn was always a favorite with more room than other levels, free breakfast and wifi. But they only advantage to this hotel is its proximity to the fairgrounds. The breakfast...

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Helpful?
Thank joeepopp
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear joeepopp, Thank you for staying with us during the Mid America Truck Show. I appreciate you taking the time to let us know of the situation with breakfast. I have addressed this with the staff to ensure running out of an item does not happen. Residence Inn has made some changes to the breakfast menu this year and we...

Hamilton, Ohio
Reviewed 3 weeks ago

We had parked here for a much lower price than the airport, great shuttle service both ways. But as luck would have it we lost our keys in Biloxi and were stranded in Louisville until we could rent a car the next day to drive home and get another set of keys.(Believe me with these new electronic keys you are...

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Thank teetermom
Los Angeles, California
Reviewed 26 February 2017

Of course Residence Inns have full kitchens and opening windows. As does this one. Great staff are very helpful and friendly. As much like home away from home as possible. Great! Yes, there is some noise if you open your windows and face the freeway. Or the airport at night - its a UPS hub. But I'm sensitive to this,...

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Thank johnpilot
Reviewed 2 February 2017 via mobile

I stayed at the Residence Inn for over a month and half and felt like home. The quality of the room was exceptional, service outstanding and food was amazing! The Staff really treated me like family and when I left I was sad to leave these people that saved me in one of the darkest times of my Life. Thank...

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Helpful?
Thank Michele R
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Michele, Thank you for the wonderful comments about the staff. I will definitely pass them along . I am glad to hear we made your stay more comfortable in a time of need and that you were treated like family. We strive to provide a home away from home and in your case, I am glad we delivered! I...

Rocky Mount, North Carolina
Reviewed 31 January 2017

Road and airport noise are excessive here. If you are a light sleeper this is not the place for you. In addition to the external noise, the toilet leaks so it fills up periodically. The staff was nice but it took over 30 minutes to be picked up by the airport shuttle.

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Helpful?
Thank rmtwd1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for taking the time to write a review about your stay. We appreciate hearing from our guests when items need attention and this also gives us the opportunity to make it right for our future travelers. I would really like to know your suite number so that we may make the necessary repairs. Please call the hotel if...

Reviewed 29 January 2017 via mobile

The hotel is in need of some maintenance. We are staying with a group and have a total of 5 rooms. Each room has something wrong. Our deadbolt will not lock, another room has a metal carpet termination strip separated that will lance your foot open. Not all of the TV channels show programming, not sure if that is a...

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Helpful?
1Thank kevindL907DA
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear kevindl907DA, Thank you for taking the time to review your stay. We pride ourselves on a great guest experience and it is evident that in your case we fell short. We would like to know the room number of the suites that had a problem so we can make the necessary repairs and would appreciate it if you could...

Reviewed 23 December 2016 via mobile

from the friendly staff to the comfortable beds, you will not be disappointed with your stay. Just around the corner from the airport, this hotel offered a safe, clean, roomy place to spend the night. The rates received on line with Trip Advisor were fantastic and the values exceeds the cost. Thank you for such a pleasant stay.

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Thank Lorraine C
Toronto, Canada
Reviewed 23 December 2016 via mobile

Had problem with door key lock. After several rounds of frustration, I finally found that it might be because of dead battery. Lucky that my family was inside. Next day morning when my family and I was going out for the day I asked a front desk staff to fix it. She answered "of course". When I return around 10:00pm,...

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Helpful?
Thank hwangdi
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Huangdi, Thank you for taking the time to write of your less-than-acceptable experience. We pride ourselves on our customer service and we do not take it lightly when we fall short of our guest's expectations. I apologize for the staff not taking care of the problem earlier in the day so that your parents would not have to wait...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Louisville Airport

Address: 700 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $157 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Airport 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Residence Inn Louisville Airport Hotel Louisville
Louisville Residence Inn
Hotel Style:
#25 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Louisville Airport staff and other travellers.
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Questions? Get answers from Residence Inn Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing inside away from airport and highway”
johnpilot, 25 Feb 2017 | Read review
“I'm not sure there are any good rooms.”
rmtwd1, 31 Jan 2017 | Read review
“Do not get a room on the airport side of the hotel. Stay at a different hotel.”
royerfarm, 21 Nov 2016 | Read review
“I had a room overlooking the pool. It was also not far from the elevator.”
michelefV9765EM, 13 Sep 2016 | Read review
“Get top floor if you can.”
EllaH1, 12 Sep 2016 | Read review
5 of 5