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Residence Inn Louisville East

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Residence Inn Louisville East
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216 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Reviewed 4 days ago NEWvia mobile

I was here for 2 months. Everything was just fine. Brenda and Shawnee were always taking care of my food and everything. Housekeeping was also very kind and respectful. I enjoyed my stay. I would like to come again.

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Helpful?
Thank amitm566
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review! It has been a pleasure having you here, and I will make sure to let the staff know you enjoyed your stay. We certainly hope your business will bring you back to Louisville again, and back to your family at Residence Inn Louisville East!

chicago
Reviewed 16 October 2016 via mobile

Stayed in a room with a queen bed and pull out sofa. Housekeeping failed to replace the sheets from the previous guest. Disgusting. The room was not cleaned well overall, but that failure was far and away -- the biggest issue. Called the front desk and they provided new sheets. The free breakfast was typical residence inn. What wasn't typical...

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Helpful?
Thank onesmileygirl
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

I'm so sorry for your experience on your recent stay! We really appreciate the feedback that allows us to improve for our guests. Your housekeeping issues were unacceptable, and have been addressed with the staff to ensure that there will be no repeat occurrence. I have also addressed your issues with the breakfast attendant, who also apologizes for not being...

Huntsville, Alabama
Reviewed 10 October 2016

The room was fine and quite adequate but the bed was a little hard. One exceptional point is breakfast. Brenda Turney made breakfast a truly wonderful experience. Her personality makes breakfast a highly anticipated event each day.

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Helpful?
Thank AH1MTP
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I agree, Brenda is fantastic! You can really tell how much she enjoys taking care of our guests. I already know she is hoping you will visit us again when you travel to Louisville. For the future, I know our new mattresses are a little firm for some guests, so we have the...

Louisville, Kentucky
Reviewed 7 September 2016

I am a repeat long term guest at this Residence Inn. Its location is convenient for my work here in Louisville. The rooms are comfortable and ongoing improvements are being done without significant disruption to the guests. Several healthy and delicious food options have been added to the breakfast menu and evening socials which are appreciated and enjoyed by all....

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Helpful?
Thank Jai S
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for posting a review! It is such a pleasure to have you as a member of our Residence Inn family! I'm glad you enjoy our new breakfast offerings...........some of which you had suggested we serve in your past visits! We always look forward to your return, and we hope to see you again this year! Happy travels!

New Jersey
Reviewed 29 August 2016

I am not going to focus on my room issues. The dirty towel in my bathroom, the leak in the shower or the ants in the kitchen. The reason I am not going to focus on these things is I was overwhelmed with how each member of the staff from the manager, to the person at the desk, to the...

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Helpful?
Thank Bootravel01
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for posting a review on the service provided at this hotel. Once again my apologies that you experienced issues during your stay, as our goal is that each guest have a comfortable relaxing stay. I am proud that the staff was able to address each of your issues, and resolve them in such a way as to prompt...

Hong Kong, China
Reviewed 9 August 2016

Management and all staff are friendly and helpful. Ms. Brenda Turney, in particular made an impact on me with her service & work attitude and became my friend during my latest eight day / seven night visit.

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Helpful?
Thank timdinwiddie
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! Brenda was so pleased you mentioned her, and she was already saying how much she missed you in the morning. We all hope to see you again the next time you visit Louisville!

Reviewed 26 July 2016 via mobile

The hotel showed some age and wear on the exterior, but you could tell that the inside has been recently renovated as the cabinets, carpet, and furniture appeared newer. The bed was comfortable and the room was spacious. It's a nice location in that a number of restaurants are close by, offering a lot of options. The front desk staff...

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Helpful?
Thank hachster
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review! I'm pleased you were comfortable in your recent stay. We hope to see you again the next time your travels bring you to Louisville, when maybe you will be able to sample our fantastic breakfast! Happy travels!

Gibsonville, North Carolina
Reviewed 24 July 2016 via mobile

I recently spent 4 days at this hotel. I was very pleased with my experience from the front desk to the folks serving the breakfasts. The location was very convenient for food, shopping and access to highways and the airport. The room was very well appointed and the bed comfortable. The only negative was the work space. The desk height...

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Helpful?
Thank 2ManageVets
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I'm so happy you enjoyed your recent stay with us. I'll make sure to share your review with our staff, who are very proud of our service, and love to make our guests happy. I'm sorry you were not pleased with the desk. All of the task chairs in the rooms are able...

Williamsville
Reviewed 17 July 2016

We stayed at this hotel for only one night en route back home. We arrived late, and we left early. Regardless, all of the staff we encountered were great. We slept comfortably. We enjoyed our breakfast (included) in the morning. If visiting the area again, we wouldn't hesitate to stay here.

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Helpful?
Thank pasbuffalo
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for our review! Although your visit was brief, we are pleased you enjoyed your stay with us. We look forward to your next visit.

Kidderminster, United Kingdom
Reviewed 23 June 2016 via mobile

Room or should I say duplex was a real surprise to me and our friends We had 2 rooms each with a bedroom and a bathroom television in each room.Breakfast was included which was prepared by the world famous Brenda Turney who was most delightful lady you could wish to meet .A good stay with good friends

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Helpful?
Thank cyborg2015
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I agree, the Penthouse suites are a perfect set up for friends and families, with the addition of an extra bathroom, and plenty of space for all. Brenda was so proud that you mentioned her..........especially as "world famous". We hope to see you again the next time your travels bring you to Louisville!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 

Additional Information about Residence Inn Louisville East

Address: 120 N Hurstbourne Pkwy, Louisville, KY 40222-5108
Region: United States > Kentucky > Louisville > Lyndon
Price Range: $163 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
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Questions & Answers

Questions? Get answers from Residence Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a fire places if you want.”
 of 5 bubbles S5892CEdavidl, 29 May 2016 | Read review
“All the rooms were nice.”
 of 5 bubbles shelleyw983, 22 May 2016 | Read review
“Single or Villa”
 of 5 bubbles madhusudhanaa, 30 Apr 2016 | Read review
“I have stayed in many rooms. Everyone was excellent.”
 of 5 bubbles Grascott, 16 Apr 2016 | Read review
“Call the hotel in advance and let them know your preferences. They do their best to accommodate.”
 of 5 bubbles 22CAT22, 10 Nov 2015 | Read review
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