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Comfortable with my decision for an extended stay.
Secure, Service, Serene, at a sincere budget price.
Interstate, Hospitals, Restaurants, Shopping, Repair within a distance.
All with unconditional, genuine customer service
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 10 November 2016
It is so rewarding to see you had an excellent stay at our hotel. Reading about the great customer service you experience and that you favored our convenient location is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Its not that the room was small( queen bed, table, 2 chairs) or the bathroom was not adequate (JUST) or that it was bordering on shabby, or that the cable tv was less than good. No. What drives this poor review is the WIFI: when...More
Thank George M
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 10 October 2016
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s assistant general manager, I can assure you that I have used your survey as a training tool to...More
Even was in the new renovated room. Found BED BUGS crawling on me. Manager said "it's summer, it's happens" then claimed there were not any, even as I'm presenting one to them in a cup!!!!
Room renovated was a paint job as the furniture is...More
1 Thank scottlC2471UC
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 4 August 2016
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us and the terrible customer service you received. We immediately remove the...More
One week room was ok they were remodeling rest of facility. My toilet was broke for 5 days. The kitchen was not fully equipped. The shower curtain was covered in mold and was stiff hadn't been washed had to remove it and exchange it myself....More
The staff was great the general manager kim was soooo helpful and kiya made me feel right at home wont stay no where else in Louisville the house keeping was immaculate thanks for the great service:*)More
Response from Manager_11525, General Manager at Extended Stay America - Louisville - DutchmanResponded 8 June 2016
The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! I truly appreciate your kind comments about our friendly customer...More
US$71 - US$96 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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