The employees were friendly, helpful and welcoming. The hotel overall was very clean and quiet. Our room was comfortable and very clean. Everything we needed was supplied and we had a wonderful stay. It was quite possibly the quietest hotel we've ever stayed in. We will definitely stay here again when we are in the area.
This is a Very nice hotel. It seems to be brand new. It is very clean and breakfast was great! All the employees I encountered were all very friendly. I definitely recommend it! There are Lots of places to eat near here also.
Our second time here. I get the feeling someone has gone ahead and anticipated every need. From the levels of softness in the pillows to the cholesterol free breakfast. Elaine is a wonderful hostess in the breakfast room. The quality of every food item is amazing! The toaster toasts. The cinnamon buns as actually warm and gooey. You really make all the other free breakfasts taste. like sawdust! We will be back...God willong And....you are the first in our experience to bring back room service!!! Yea!!!!!!!!
Staff very professional. Room was clean, and we loved the sun & light blocking shades. Breakfast buffet very impressive. There was a slight noise problem because baseball teams were there. But night Manager promptly took care of the problem.
Front desk staff, kitchen and maintenance folks are very nice and accommodating. I stay at this hotel on a regular basis for my job . I do find some of the rooms have spider webs, especially in the bathrooms. Some of the bathroom fixtures are loose, including the toilets. The coffee is perfect and the breakfasts are fresh and bountiful.
Heather at the front desk was amazing! I was traveling with my family and come to find out after 45 minutes on the phone with IHG due to the app being down and needing to book a room and verify points, IHG customer rep only booked one room and not two. Thankfully Heather took care of me and my family! Hotel is immaculate also! Thanks Heather!
Best place to stay in Madisonville! This brand new hotel opened up in 2020. Upon entering, the lobby is very welcoming with ample sitting area. Computers and phone charging stations are abundant. Staff members are all helpful with big smiles. Good size room. Very comfortable beds, with amazing pillow options on the bed labelled SOFT vs. FIRM. Everything is extremely CLEAN CLEAN CLEAN! Complimentary breakfast in the lobby. The gym is equipped with all I need, incl a treadmill, bike, elliptical machine, weights, resistance bands, foam roller, and Bosu balls. I will be staying her every time I visit Madisonville!
Finally a good place to stay in Madisonville. The staff is excellent, their check in is fast. The rooms are new and clean. I stayed here shortly after the hotel opened and there were a few small glitches, but that is to be expected. Those have all been worked out now. I will never stay anywhere else when I am in Madisonville.
I just don't think i can say enough good about this hotel. It is a new hotel that has just recently opened. upon entering the hotel it was modern & stylish. The clerk was very friendly, treated me just like family/friend. Check in was easy. she told me she has just baked cookies and were in the lobby that was huge & delicious. The lights in the bath room was very bright/clear. The tub was deep. Loved the Watkins shampoo/conditioner/soap/lotion. I also enjoyed the tiny night-light on the electric socket in the bathroom that came on when lights were off - it gave off just enough light to be able to get to the bathroom without having to turn on or leave on any lights. The room was clean, smelled fresh, very spacious with lots of room to move. Was WOWED by the chase lounger, i could actually sit in chair and relax without having to set on bed and pile pillows behind me with my computer and not be at a desk (I've been driving all day i wanted to relax). I had forgotten my block for my phone - no problem there were lots of charging/USB plugs. The beds/pillows were amazing with crisp sheets. The blinds were made to fit the windows where sunlight did not come in around them to help keep room dark, with an overlay blind if you would like to let light in without anyone seeing into room. For the complementary breakfast i was greeted upon entrance of the area, and asked if i needed anything or if i did to just let her know. Breakfast had a good variety of hot/cold/convenient foods. Area was neat & clean. Server even offered to get me fresh ice for my yeti cup before i left. Maybe next time i'll not forget my swim suite because a swim would of been nice in the middle of winter.…