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DiamondJacks Casino and Resort

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DiamondJacks Casino and Resort
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432 Reviews from our TripAdvisor Community

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Showing 432: English reviews
New Braunfels
Reviewed 22 July 2013

This property was HORRIBLE! I thought surely the "resorts" & casinos would be fairly competitive in pricing and looks when it came to the quality of the hotel itself -- WRONG! This place was a complete and total dump! When you first arrive, the cold AC in the lobby area is alluring. Once you walked away from that particular area,...

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3Thank ShabbyChicShay
Comanche, Texas
Reviewed 30 June 2013

Out hotel room was as expected for the price we paid. The room was clean and presentable upon our arrival and smelled very clean and inviting. There was some wear and tear to the room but nothing that was intolerable. The A/C unit did not keep the room cold, however we weren't uncomfortable either. The humidity was very high when...

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1Thank benchasebrown
Reviewed 28 June 2013 via mobile

Check in person was very rude. Room was nasty. Holes in the wall and counter. Coffee pot was stained and either had roach feces or coffee grounds in it. Counter had coffee stains on it. Mildew and dirt in the shower. Entire floor smelled like a a truck full of nail polish remover exploded. Never staying here again. Although... The...

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7Thank Crfenley
Reviewed 13 June 2013 via mobile

Smoker friendly. Our room was extremely clean. It had a separate sitting area and a large bathroom with a garden tub and shower. Ate at the buffet and the grill. The food was very good. Staff at the hotel and casino are very courteous and informative.

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1Thank npeebles
Andover, Minnesota
Reviewed 13 June 2013

Dirty dirty dirty!!! Bathroom had hair all over the floor, puke behind the toilet, smelled, nasty dirty carpet. Booked online for non smoking, wound up with a smoking room and I was told that its first come first serve. We slept with the lights on to keep roaches away (just in case). Neighbors were loud all night. I couldn't wait...

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1Thank Stacy P
Bossier City, Louisiana
Reviewed 28 May 2013

I live in the same area as this hotel so I have never had an opportunity to stay on this property before. I have stayed in the Diamond Jacks hotel in Vicksburg Mississippi before and its generally an okay hotel. Never had any major problems. So; about a week ago the power went out in my neighborhood and as opposed...

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5Thank imaij1
Reviewed 18 May 2013

We have stayed here a number of times and have no complaints. Everybody isn't going to be pleased with that in mind when coming here one usually comes to gamble and hopefully win. The jacuzzi tubs are nice and bigger than most others in the area and the room service us great. As far as the decor...yes it needs to...

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1Thank LadiKris
Dallas
Reviewed 15 May 2013

The rooms definitely need updating. Aside from updating issues, there were more serious issues. The shower barely dribbled water to take a shower. I picked up the phone to call the Front Desk, but the phone doesn't work--nothing, completely dead. The make-up mirror was wobbly and wouldn't stay in place so it was no good. When we were checking out,...

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2Thank Kim R
Austin, Texas
Reviewed 28 April 2013

We have stayed here several times and never have prolbems. Our room was clean and the service we received from staff was better than before. The rooms are dated and have old style tv's but how much time are you really in the room. Loved the buffet, now mind you its not vegas but very good for the price. Cant...

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1Thank mnd85871
Sarah P, Director of Hotel Operations at DiamondJacks Casino and Resort, responded to this review

Dear Guest, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Kind regards, Sarah Parsons Director of Hotel Operations 318.678.7628 sparsons@diamondjacks.com

Gladewater, Texas
Reviewed 27 April 2013

Terrible! Horrible! Nasty! Filthy! This hotel needs a lot more than an update. Both the building and the staff need to be replaced. It had burn holes in the carpet as well as on every flat service, there was mold in the shower and behind the toilet. The fire sprinkler was leaking so that the wall most likely stays wet...

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1Thank Denise A
Sarah P, Director of Hotel Operations at DiamondJacks Casino and Resort, responded to this review

Dear guest, First, I would like to thank you for taking the time to share your experience. I am very sorry that you had such a negative experience on your recent visit, I would like to apologize on behalf of the DiamondJacks team. I would love the opportunity to personally inspect the room that you stayed in. In doing this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about DiamondJacks Casino and Resort

Address: 711 Diamondjacks Blvd, Bossier City, LA 71111-5046
Region: United States > Louisiana > Bossier City
Price Range: $90 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DiamondJacks Casino and Resort 3*
Number of rooms: 497
Reservation Options:
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Also Known As:
Diamondjacks Hotel Bossier City
Isle Capri Hotel Casino Bossier City La
Diamondjacks Bossier City
Isle Capri Bossier La
Hotel Style:
#6 Casino Hotel in Bossier City
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Questions & Answers

Here's what travellers have asked, with answers from DiamondJacks Casino and Resort staff and other travellers.
8 questions
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Burnet, Texas

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles dorismarief, 9 Mar 2017 | Read review
“dont stay here”
 of 5 bubbles A8720LEbriank, 2 Jan 2017 | Read review
“We didn't stay in a room”
 of 5 bubbles 267lucyf, 6 Nov 2016 | Read review
“All the rooms seems to have a good view if you get a room on the higher number floors you can see more of the City”
 of 5 bubbles 322cathye, 9 Jul 2016 | Read review
“go somewhere else”
 of 5 bubbles tsamford, 20 Jun 2016 | Read review
5 of 5