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The rooms are very nice and housekeeping does a good job of cleaning. Good food vendors in the casino area and I got lucky on a slot machine by playing $20 and cashed out $200. It doesn't happen often so, I cashed out and left...More
Response from Kelly H, Social Media Specialist at Boomtown New Orleans HotelResponded 1 week ago
We're delighted to hear you had a nice stay, Mims. We hope to welcome you back again soon!
The staff as this hotel especially the GM of the hotel was super nice, helpful and nice. Going above and beyond to help. The hotel is only a few years old. The rooms were very clean and had a great feel to them. The bed...More
Response from Kelly H, Social Specialist at Boomtown New Orleans HotelResponded 2 weeks ago
We're delighted to hear you had a great stay, Richard.
Front desk staff were very friendly, as were the rest of the hotel staff. The casino staff were also nice, except for one of the cashiers I dealt with. She wasn't helpful, and I felt that she was being bothered by me and would rather...More
Thank John M
Response from Kelly H, Social Media Specialist at Boomtown New Orleans HotelResponded 26 March 2018
Thank you for taking the time to leave us a detailed review of your stay. We have shared your feedback with our director of hotel operations to better improve future experiences. Thanks!
The room was clean and comfortable. However you can hear everything that goes on in the hallway. FYI you are charged an extra $50 over the cost of the room... I was told it would be up to 7 days before the money is refunded....More
Response from Kelly H, Social Media Specialist at Boomtown New Orleans HotelResponded 7 March 2018
Thank you for taking the time to leave us a review, Julie. We appreciate your feedback and will share it with our director of hotel operations.
I had a great time staying at this hotel. A bit far from New Orleans city excitements. But the casino is right there and there is a buffet in there with really good meals. The employees are very friendly. My room was big and clean....More
Thank Francoise B
Response from Kelly H, Social Specialist at Boomtown New Orleans HotelResponded 13 February 2018
We're pleased to hear you enjoyed dining in Bayou Market Buffet, Francoise. We look forward to your next visit!