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Extended Stay America - New Orleans - Airport

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - New Orleans - Airport
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Reviewed 1 week ago via mobile

First of all, this review is not a reflection on the staff I met. The hotel is extremely dated. The carpets in the rooms were stained and the rooms seamed dingy My first room (yes I had to change rooms) had a broken desk chair and the bathroom sink backed up. I was disappointed because I expected better. I also...

Thank Leslie M
00esa, General Manager at Extended Stay America - New Orleans - Airport, responded to this review

Leslie, thank you for your review of our hotel. Although you liked our associates, we're sorry you experienced so many difficulties during your stay with us. We regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thanks for being our guest, and...

Reviewed 31 October 2016 via mobile

Great hotel and great staff. Home away from home. Love the kitchen to cook and the full sized refrigerator. Restaurants in walking distances with good breakfast American diner. Bourbon Street only a 20 minute drive from the hotel..

Thank Shontelle B
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - New Orleans - Airport, responded to this review

It is so rewarding to see you enjoyed your stay at our hotel. Your positive comments about our staff, hotel, and the fully equipped kitchen are much appreciated. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 4 weeks ago

The only thing nice about this place is the staff. They are helpful and courteous. When I got into my room there was leftover food in my fridge from the previous customer. The hotel does not have an ice machine. You are expected to fill up your two small plastic ice maker containers in the freezer and wait 6 hours...

Thank garyLdf
Reviewed 11 April 2017 via mobile

We stayed for 10 days at this hotel. You have to pay extra for daily cleaning or they clean every 7 days. You can get extra towels from reception. Each room has a full kitchen and refrigerator which is great for long stay. Our room was no smoking but it had a strong smell of cigarettes coming through the air...

Thank Aussie1Maroochy
Reviewed 24 March 2017 via mobile

Checking In, I was hopeful. When booking 12 rooms, one would expect they would WANT your business. The rooms smelled funny. Some rooms had unplugged and:or burned out lights. Others, had leaky toilets & bathtubs. The kitchens don't actually have any plates it utensils to make it useable. There is no bottled water Ayer available in the whole hotel. It...

1Thank Susan N
Philadelphia, Pennsylvania
Reviewed 17 March 2017 via mobile

Our flight home was cancelled and the hotel we were staying didn't have any availability for the extra night. This hotel was the only one we could find with a room for us. They were very accommodating. The woman working at the front desk was very helpful, even calling a taxi service for us to take us to the airport...

Thank MML03
Magnolia, Texas
Reviewed 12 February 2017 via mobile

Where too start? Well first off the beds are a little bit softer than the floor. But hey you get what you pay for. Second, there's pretty much no chance of catching the employee running the desk at the front desk. If you need something from them, you better call ahead and make reservations for service. They were hiding in...

1Thank Branden M
Manager_11525, Manager at Extended Stay America - New Orleans - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear we did not meet your needs. I discussed your comments with our team to make sure this matter is corrected. We continually work to improve our hotel, so...

Lakeland, Florida
Reviewed 4 February 2017

We booked this using Hotwire and it was all we needed. The place was clean, not too far from the dowtown of New Orleans and it had a laundry room, which was convenient. The breakfast was a joke though. They just put some bars and snacks out in front of the entrance, no dedicated room or place to sit and...

Thank PieCity
Texas City, Texas
Reviewed 16 November 2016

This will be my hotel of choice when in town. The staff is great and the hotel is very clean. From the booking of my reservation to the check out was awesome. The staff calls you by name each time they see you in the hallway as well as when I was loading and unloading my car. My room was...

Thank chrissm12342016
Manager_11525, Manager at Extended Stay America - New Orleans - Airport, responded to this review

Thank you for taking the time to sharing your experience. It is great to see you were well accommodated with excellent customer service from our staff and that your room was clean to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

San Antonio, Texas, United States
Reviewed 14 November 2016

Walked in room and it smelled bad, stains on carpet, walking barefoot my feet turned black. There was no hair dryer, no frills one small bottle of shampoo and soap. Bathtub was rusty and in poor shape. I was so disgusted I even didn't try the breakfast. I never want to stay there again.

Thank trudya709

18 photos of this hotel

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11/06/2017 12/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Airport

Address: 2300 Veterans Boulevard, Kenner, LA 70062 (Formerly Extended Stay America - New Orleans - Kenner)
Region: United States > Louisiana > Kenner
Price Range: $118 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Airport 2.5*
Number of rooms: 20
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - New Orleans - Airport staff and other travellers.
2 questions
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Washington DC, District of Columbia
Warren, Michigan, United States

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Questions? Get answers from Extended Stay America - New Orleans - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise goes through the walls on every floor”
j0nsn0w24, 27 Aug 2016 | Read review
“East side you get noise from incoming customers & front door. West side you get noise from the airport.”
IAwildrose56, 18 Jul 2016 | Read review
“Corner room is what I picked. The hotel is pet friendly but pets are only on 2nd and 3rd floors.”
scott_b0999, 22 Dec 2015 | Read review
“Upper floor is quiet :)”
rrieder7, 7 Sep 2015 | Read review
“If you don't smoke, ask for a non-smoking room.”
313br, 20 Jul 2015 | Read review
5 of 5
US$81* /night
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