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Hilton New Orleans Airport

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Hilton New Orleans Airport
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858 Reviews from our TripAdvisor Community

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New Orleans, United States
Reviewed yesterday NEW

Staff was generally kind and courteous. Hotel is run down and has a smell as if it is uncared for. Shortcuts are taken in the room cleaning/prep process. LOUD FOG HORNS all throughout the evening. Very poor experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank R7700RVtomd
Spokane, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 5 December 2016 via mobile

Love this hotel and it's amazing lobby level sports bar. The rooms are modern and very clean. The staff were very friendly and even the bar food was good. The rooms are equipped with every amenity needed and the beds are comfortable. Thank you Hilton. See you next time !!!

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Helpful?
Thank locosd40
About Hotel's Favourite Review
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the five star review and for sharing your feedback regarding your recent visit to the Hilton New Orleans Airport. The Second Line Sports Edition is a great location to catch your favorite sporting event and enjoy some of New Orleans favorite dishes prepared by our Culinary Team using the freshest, local ingredients - we are...

Alexandria, Virginia
Reviewed yesterday NEW

I stay at Hilton properties, mainly Hampton Inns, on a regular basis. I stayed at this Hilton for two nights because I was working on the airport premises. I am looking forward to returning to the Hampton Inns. The selection and quality of food was poor, except breakfast which was okay. The coffee shop had a sign that said open...

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Helpful?
Thank _margoramage
Ocean City, New Jersey
Reviewed 3 days ago NEW

This is a very busy, standard Hilton hotel across the street from the Airport. The parking lot is gated and a little tight so you have some waits getting in and out. The staff is great. I did not have adequate water pressure in the shower.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank davidmF2809KC
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear davidmF2809KC, Thank you for taking the time to provide your review and thank you for your comment regarding our great staff. I am sorry about your water pressure issue and I will look into this. This is not the norm for us as we are usually complimented on our water pressure. Thank you again and I hope we will...

Reviewed 5 days ago NEWvia mobile

We had a lovely stay and the hotel is very nice. Kendall at the front desk was very pleasant and a pleasure to speak to he helped us find a great spot for lunch. They were very helpful in phoning us a taxi to go to Bourbon St. however, the taxi driver was very rude and said it would be...

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Helpful?
Thank Crystal T
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Crystal T, Thank you for your review and for recognizing our team member, Kendal. We are so glad you had a nice stay with your family and we look forward to your next visit.

Chattanooga, Tennessee
Reviewed 6 days ago NEW

Across the street from airport but extremely quiet! Very clean and guest services were very helpful! Overall very happy with our stay and look forward to next year. We stayed at the Garden Inn the night before and it was the complete opposite!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank keithg675
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear keithg675, Thank you for your positive review. So glad you found your stay quiet, clean and helpful. We look forward to seeing you next year.

Kenner, Louisiana
Reviewed 1 week ago

I booked a room with 2 double beds in January for HDE. I called the hotel to tell them I would be arriving late and to guarantee me room. The receptionist told me that's was not nessecary but that she would make a memo. Upon my arrival no memo was made and my room was given away. They staff and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Keisha P
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Keisha P, Thank you for your review. I am very sorry for your experience and that we were unable to honor your requested guest room type at check in. I do see that we were able to get you accommodated during your stay when your requested room type became available and so I hope your stay was comfortable after...

Reviewed 1 week ago via mobile

My family and I stayed here after returning to port orleans from a weeklong cruise. Our room was not ready but they stored our bags for us while we explored the French quarter. When we returned to the hotel our room was ready and beautifulclean and spacious. Dominos delivered within 15 minutes. We had a 6am flight and at 4...

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Helpful?
Thank patricia m
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear patricia m, Thank you for your gracious review. I am so glad you enjoyed your beautiful, clean and spacious guest room and that you had a flawless stay. It's wonderful that you enjoyed your time exploring the French Quarter. Your comments are much appreciated and we look forward to seeing you again on your next visit.

Folsom, California
Reviewed 1 week ago

Great Location - quiet - best for business There are not any restaurants besides the one in the hotel, in walking distance or any fast food places. The Starbucks located in the lobby closes early. Its clean and hotel personnel are very friendly. Rooms are comfi and clean.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Costas G
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Costas G, Thank you for sharing the details from your stay. I am glad you found our location quiet, comfortable and clean and our personnel friendly but I am sorry our River Blends coffee shop closed early during your stay. Your feedback is important to us and again thank you for letting us know. We look forward to being...

Reviewed 1 week ago

I called to reserve my room in January. I have an injury and requested a handicap room as I have trouble getting in and out of regular showers with tubs attached. My reservation stated to not change my reservation by the manager. When I arrived, my room had been changed to a regular room and it was not ready at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rutha115
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear rutha115, Thank you for your feedback. Please accept my apologies for your disappointment with not receiving the guest room type you requested. I will share your comments with our staff to see where we can better improve our service. We appreciate the opportunity you afford us by being our guest and please know that we do not take this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Dr, Kenner, LA 70062-6922
Region: United States > Louisiana > Kenner
Price Range: $221 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Priceline so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose somewhere else”
 of 5 bubbles _margoramage, 23 Mar 2017 | Read review
“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
5 of 5