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Hilton New Orleans Airport

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Hilton New Orleans Airport
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792 Reviews from our TripAdvisor Community

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Showing 773: English reviews
Detroit, Michigan
1 review
Reviewed 3 days ago NEW

The customer service was top notch. The room was clean but dated looking. I was disappointed by the decor, but I would stay here again if needed. I would recommend this location for overnight stays and not lengthy vacations.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank danadayne2016
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear danadayne2016, Thank you for your review and for recognizing our customer service as top notch. I am sorry for your disappointment in the décor. We are planning a full renovation of our guest rooms next year and we can’t wait for you to stay again to experience our exciting progress. More 

Ouachita, United States
1 review
Reviewed 3 days ago NEW

The staff at this hotel made me feel at home the moment I entered the building. The young man that checked us in was extremely nice and welcoming. Very friendly and courteous, all smiles too! There was nothing bad or negative about our stay and we will most definitely be back a few times a year to this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank nikawannit
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you very much for the five star rating and for sharing feedback regarding your recent visit. We are delighted that the staff made you feel at home and that the front desk agent was nice and welcoming! We will be sure to share the comments with our team. We look forward to welcoming you back to the... More 

VT
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 days ago NEW

Nice Hilton property and while the property is up to Hilton standards the promised amenities and staff are sub-par. Check in was in a line of 10 people! While I could state I just entered at a rush time, I would think more desk staff would have been available to assist so the wait would not be as long as... More 

Helpful?
Thank QCcutie
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear QCcutie, We appreciate your taking the time to provide a review of your stay. I am very sorry for your wait at check in as we know how valuable your time is. We do offer Digital Check-In for our loyal Hilton HHonor members such as yourself. This allows you to bypass the hotel registration desk completely by using the... More 

2 reviews
Reviewed 5 days ago NEW

This hilton is a good place for a night or two near the airport. Great shuttle service. Good bar. Breakfast is a little limited. Rooms are a little dated, but they are fine. Bed was comfortable. Had a few issues with internet service, but finally got it to work

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank D_LynnS888
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you for the four star rating and most importantly, we thank you for providing feedback regarding your recent visit. We are delighted that you found the shuttle service great - for the convenience of our guests, we provided complimentary airport shuttle service 24 hours on demand. We apologize for the issues with the internet connection, glad that... More 

North Carolina
Level Contributor
318 reviews
289 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
Reviewed 6 days ago NEW

This property is right across the street from airport - I wouldn't walk it - but the shuttle is on demand it's a 5 minute trip. The front desk staff were very good - very friendly and welcoming. The sports bar isn't bad. The room was decent - maybe a little small. The A/C worked well -= always important in... More 

Helpful?
Thank sbccc
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the four star rating and most importantly thank you for providing feedback regarding your recent visit...all feedback is important to our team. We are delighted that you found the hotel's complimentary airport shuttle as easy as it gets - the shuttle runs 24 hours / 7 days a week on demand. We thank you for recognizing our... More 

Chicago, Illinois, United States
2 reviews
Reviewed 6 days ago NEW

My family stay at this location for only 1 night. We were in town the night before our cruise and need a hotel near the airport. We were very satisfied with our room and the front desk staff was excellent.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Judy B
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello Judy, the Hilton New Orleans Airport's team thanks you very much for the four star review and for sharing feedback regarding your recent visit. All feedback is essential to our operation. The team prides themselves on providing excellent service to each of our guests, we thank you for recognizing their efforts. The hotel is conveniently located directly across from... More 

Hattiesburg, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This is a great hotel to stay in especially if you are flying out of New Orleans Airport! They have great staff who will help you and the staff in the restaurant is great! The food there is real good!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank septemberw2016
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for the awesome five star review and for sharing feedback regarding your recent visit. The Hilton New Orleans Airport is conveniently located directly across from the Louis Armstrong New Orleans International Airport. Our Executive Chef and his culinary team prides themselves on providing the freshest, local ingredients in their recipes, we are delighted that you enjoyed... More 

Chicago, Illinois
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

The room I stayed in was in very poor condition. The bathroom was just horrible; it was obvious there had been lots of water damage and they hadn't bothered to repair it, they just wanted to cover it up. Multiple large spots (larger than 1' x 1') of peeling paint on the ceiling, wallpaper was split at the seams and... More 

Helpful?
Thank John C
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear John C, Thank you very much for your review. I am glad your found our location convenient but extremely disappointed at the details of your stay. I will certainly follow-up with our front desk team to discuss opportunities to improve upon our service and I hope you spoke with a manager on duty while you were our guest. Also,... More 

Dallas, Texas
1 review
Reviewed 2 weeks ago

I had a bad experience from the time I walked through the door. It started with a horrible smell. It then lead to having to wait an additional 10 mins to check in because the front seat man was flirting with the lady checking in before me. Rooms were dusty and did not have a clean feel to them. Again... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank josephfrancisa
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Joseph Aiello, Thank you for sharing the details of your stay. I am very sorry for your experience and our failure to provide better service. I will follow-up with all departments mentioned to discuss your feedback and find ways to improve upon our services. I do hope you spoke with a manger on duty regarding your stay and I... More 

Miami Beach, United States
1 review
Reviewed 2 weeks ago

Bathroom was dank with a layer of moisture everywhere. The whole room smelled like a wet, dirty towel. There were hairs embedded in the "clean" towels. Shower did not drain to keep up with flow, leaving 6 inches of dirty water by the time I got out. Bath faucet was loose in the wall.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Clarke B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Clark B, Thank you for taking the time to provide your review. I am deeply disappointed and sorry for your experience with your accommodations. Please feel free to reach out to me personally so that I may know which guest room you stayed in. We take your valuable feedback very seriously as it provides us the opportunity to improve.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $187 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Orbitz, Travelocity, Cancelon, Hotels.com, Odigeo and Priceline so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
“Had a hard time keeping a wifi connection.”
 of 5 bubbles marysJ7541UJ, 25 May 2016 | Read review
“It's nice to look out the front of the hotel and see the airport tower right in front of you!”
 of 5 bubbles 452susanv, 17 May 2016 | Read review
5 of 5
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