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Hilton New Orleans Airport

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Hilton New Orleans Airport
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792 Reviews from our TripAdvisor Community

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Showing 773: English reviews
Seminole, Alabama
1 review
Reviewed 21 April 2016

Was quoted one price a month in advance and made reservations. Upon checking out and getting back home I found they increased the price by 41.00 a night. I'm very displeased to say the least. I will be calling corporate.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 125jimmiet
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear 125jimmiet, Thank you so much for your review. I am very sorry to hear of your disappointment with the cost of your guest room. You received the special contracted rate for the group you were traveling with so I am unsure about the lower rate quote you mentioned. Perhaps if you contact us directly, we may offer additional information... More 

Durham, United Kingdom
Level Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 April 2016

I stayed here after a 21-hour, 3 flights travel day from the UK. It was fine except that locating the hotel shuttle from baggage collection in the airport was not easy. There was no courtesy phone by the baggage carousels and the phone in the "transportation center" did not work. I was very grateful for the help from a fellow... More 

Helpful?
Thank CBA2014
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for staying with the Hilton New Orleans Airport after a 21-hour flight. We do apologize for the inconvenience you experienced at the airport's transportation center. The hotel's complimentary airport shuttle operates 24 hours / daily on demand and we pick-up at the airport's transportation center. We hope to be of service next time your travels return you to... More 

Houma, LA
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 April 2016

We stayed here for one night to be close to the airport for an early morning flight. No complaints about the hotel itself. Rooms were nice, bathrooms clean, and the beds comfy. We had to leave before 6am for our flight and the clerk at the front desk said to push the button to call him and he'd open the... More 

Helpful?
Thank mgalliano
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for staying with the Hilton New Orleans Airport and for sharing your experience. We are delighted that your room was nice, bathrooms clean, and the beds comfy. We do sincerely apologize for the inconvenience you experienced with our parking system. Our parking is a new system and we have had a few set-backs as it is a new... More 

Marlton, New Jersey
Level Contributor
426 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 18 April 2016

I was here for 1-night and had a very nice room. Backside away from airport was quiet. Clean comfortable room. I had to leave early do did not get a chance to try breakfast. Very convenient to the airport. The only reason i did not give 5 stars is I did not get a chance to try the restaurant, etc.... More 

Helpful?
1 Thank Dennis08053
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for staying with the Hilton New Orleans Airport during your recent visit to New Orleans. We also thank you for sharing your feedback - this is important to us! Yes, we are conveniently located directly across from the Louis Armstrong International Airport - we are delighted that you enjoyed the convenience. We hope that during your next visit... More 

Cypress, United States
1 review
Reviewed 18 April 2016

Hotel not too bad, but charges for parking, just because they are across the street from airport. You would think hotel guests would be exempt. Parking system did not work the entire four days I stayed but they add to your bill anyway......Lousy way to do business. will not stay at this hotel again

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rene Z
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Rene Z, Thank you for your review. I am sorry for your disappointment with our new parking system. We have had some challenges as the system is new but have now worked everything out to run smoother. Again, my apologies and I do hope you will reconsider and allow us a future opportunity to be of service. More 

Tampa, Florida
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 April 2016

Staff was very very helpful and friendly. I had an issue with my original room and they took care of it and moved me to another room. Good place to stay for a night before a flight. The rooms can use a refresh as the carpet and furniture are a bit dated, but the rooms were clean and the typical... More 

Helpful?
Thank smackie13
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear smackie13, Thank you very much for sharing the details of your stay. Though I am sorry for the inconvenience, I am glad we took care of the issue with your guest room and that you found your accommodations clean and comfortable and our staff friendly and helpful. We are constantly doing updates on our property and will be embarking... More 

North Versailles, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 12 April 2016

AC problems, unclean bathrooms, out-of-line room service rates, and grumpy front desk folks. More of a house of cards. All sizzle, no steak. The most frustrating was their incredulous reaction when I asked for a loaner charger. So - don't forget anything if you stay here!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michele M
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Michele M, Thank you very much for your review. I am extremely sorry to hear of your disappoint with your stay. I do hope you let us know while you were on property so that we may have the opportunity to correct any issues. We appreciate any chance to assist our guests in any way we can because your... More 

Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2016

Great location near the airport with easy access to and from. Comfortable and well kept up with relaxing restaurant and bar. This is a perfect Hotel for business travelers and those who have early am flights. Free shuttle service to and from make it a must.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Kevin F
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for taking the time to provide feedback regarding your recent stay with the Hilton New Orleans Airport and thank you for being our guest! The hotel is a full service property conveniently located directly across from the Louis Armstrong New Orleans International Airport - delighted that you used the complimentary airport shuttle service which is provided... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2016

This Hilton probably is one of the nicest hotels within 5 miles of the airport, and is located immediately across from the airport. In my experience the hotel costs about 25-40% more per night than a lot of the other hotels in the area, but is only marginally better. Next time I stay in the area I'll go for one... More 

Helpful?
Thank Neil R
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Neil R, Thank you for your feedback. I am sorry you were not satisfied with your stay overall. Please check out our rates on our Hilton website where you can save by booking directly with our Hilton properties. Thank you again for taking the time to share the details of your stay. More 

Oxford, United Kingdom
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 April 2016

This hotel is not up to the usual standards of the Hilton brand. The rooms are large but somewhat dated but adequate. But the cooked-to-order/buffet breakfast is the biggest disappointment: the griddle looked so greasy, with remnants of previous dishes, that it put me off ordering any cooked-to-order items; the only positive was some of the fresh fruit. And the... More 

Helpful?
Thank nadwocean
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear nadwocean, Thank you so much for sharing your feedback. I am very sorry for your breakfast experience as it is uncharacteristic of the feedback we usually receive. I will certainly share your feedback with our team so that we may use it to improve upon our services. Thank you again. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $185 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Cancelon, Travelocity, Hotels.com, Orbitz, Priceline and Odigeo so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
“Had a hard time keeping a wifi connection.”
 of 5 bubbles marysJ7541UJ, 25 May 2016 | Read review
“It's nice to look out the front of the hotel and see the airport tower right in front of you!”
 of 5 bubbles 452susanv, 17 May 2016 | Read review
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