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Doubletree by Hilton Hotel New Orleans Airport

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737 Reviews from our TripAdvisor Community

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Showing 728: English reviews
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San Antonio, Texas
Reviewed 3 days ago NEW

Great not to much to say was welcomed properly the stay was great quiet rooms and the internet worked well on all of my kids tablets everything to eat was very close also Walmart was close as well didn't have to go miles for anything. Thanks hilton

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank keithmichaelt
P468TXmarinar, HR Director at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for your comment, we do our best to please our guests and we do hope to see you again in the near future. Best regards, Diana Hinds

Beloit, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 14 January 2017

We were very pleased with our stay and the service provided. When there was a hot water problem in our bathroom the hotel clerk went out of his way to make it right for us. We have stayed here before and if we take a cruise out of New Orleans again, we will definitely stay again. Thank you for the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank greg L
About Hotel's Favourite Review
Management response:

We appreciate your positive feedback and for allowing us the opportunity to correct the inconvenience you experienced. I am delighted to hear you will visit with us again and strive to exceed your expectations during your next visit.

Bolingbrook, Illinois
Reviewed 4 days ago NEW

This hotel is very convenient if you have an early flight out at MSY. Be warned that the bathrooms are small, at least, #521. The shuttle also does not take you anywhere but the airport. The shuttle driver Lloyd is very nice and can recommend restaurants but just cant get you there. It is not very pedestrian friendly around the...

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Helpful?
Thank gwmeyer31
Orlando, Florida
Reviewed 5 days ago NEW

Nothing special but nothing bad. The staff seemed friendly and the rooms are relatively up to date. Not close to any good restaurants that I could find. Overall a decent value for the price. Hotel is clean but could use a little remodeling. The noise level in the area is loud. Standard rooms with very small bathrooms - if anything...

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Helpful?
Thank Cabot J
Management response:

Thank you so much for your valued response - the Doubletree team is very happy that you recognized our customer service, as we strive each day to create the best guest service in the business -

Little Rock, United States
Reviewed 5 days ago NEW

The hotel staff was amicable, however they were unable to resolve my concerns as a Hilton Honors member. We were there for a basketball tournament with a group block, however some parents had to pay the premium rate for a standard room that had no microwave or refridgerator. The hallway carpet needed shampooing.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank keciac2017
Management response:

Thank you for taking the time for taking to review the hotel - we strive to accommodate every guest request and am very sorry we were not able to offer you the complimentary upgrade as your other group members enjoyed - we hope that upon your next visit to our area, that you will give us a chance to make...

Clinton
Reviewed 2 weeks ago

Stayed here for easy access to airport. Very nice hotel. Staff was super nice!! Restaurant at the hotel :-) and very easy to get to and from the airport. Plus not too far from the city. Price was good considering it was the weekend of St Patrick's Day parades.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 493tammies
Management response:

We appreciate your feedback and look forward to your next visit with us!

San Salvador, El Salvador
Reviewed 2 weeks ago

The hotel has great staff and service. Beds are comfortable and pillows as well. I was extremely satisfied. They have a nice pool area and a health center which has enough machines and free weighs for a hotel close to the airport. Drivers, Front Desk, and food and beverage service was very special and everyone was very nice and personal....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank P468TXmarinar
Management response:

Thank you for the positive feedback about our staff! We look forward to having you back as our guest.

Houston, Texas
Reviewed 2 weeks ago

Initial problem with bathroom sink & tub not draining. I believe this should be check prior to next check-in. It made me feel like room might not be clean. It was handled. The staff was nice but not attentive.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tonyas936
Management response:

Thank you for your response - we have addressed your issue with our Director of Engineering and I have spoken with the staff on your behalf - We always strive to give our full attention to our guest and appreciate you staying with us -

Bristol, Tennessee
Reviewed 2 weeks ago via mobile

Ok for a single guy, but for me and my three girls... not so much. Room smelled like urine or wet carpet. Bath cloth number 1 had unknown brown substance and there were only two. Went to get more 10 mins after I called and the staff was standing around. They were very polite and feigned concern when I said...

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Helpful?
Thank Rob C
Management response:

Thank you for your review. I am very sorry for your experience and that we were unable to honor your requested number of towels. I will look into your guest room condition comments and do a thorough investigation. Again my apologies and I am confident that if you give us another try, we will regain your trust.

Yarmouth, Canada
Reviewed 2 weeks ago via mobile

We stopped in on our way back from our vacation in New Orleans March 8th. Staff was friendly and inviting. Room was clean and roomy. Shuttle driver was very friendly and helpful! Reasonably priced and oh love the cookies. 😛

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Helpful?
Thank RDM77
Management response:

Thank you so much for the positive feedback in regards to your stay! We hope you to have you as our guest again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 

Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Address: 2150 Veterans Memorial Blvd, Kenner, LA 70062-5427
Region: United States > Louisiana > Kenner
Price Range: $204 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel New Orleans Airport staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think it matters really. You have a choice of listening to freeway noise, or taking a chance on the a/c unit.”
 of 5 bubbles Ozark1, 4 Jan 2017 | Read review
“premium room offers mini fridge and microwave”
 of 5 bubbles rosariochatm, 6 Dec 2016 | Read review
“The rooms were very quiet I could barely hear the airplanes taking off or the cars on the street...I will definitely be coming back”
 of 5 bubbles tonyac415, 20 Oct 2016 | Read review
“Request rooms away from elevators and maid stations.”
 of 5 bubbles dbla72, 16 Oct 2016 | Read review
“Definitely pick the back of the hotel if you're sensitive to street noise.”
 of 5 bubbles TXBusinessTraveler, 11 Oct 2016 | Read review
5 of 5