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Doubletree by Hilton Hotel New Orleans Airport

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Doubletree by Hilton Hotel New Orleans Airport
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698 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Hotel New Orleans Airport
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Showing 690: English reviews
Columbia, South Carolina
Reviewed 14 April 2016

I was there for one day, wrapping up a fun filled week in the city. I waneed to be near the airport so that I could get transportation back with little to no money. Upon check in I was greeted so warmly. There were benefits already prepared for me for being a HH member. I was placed on a designated...

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Helpful?
Thank kizzyberry
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General Manager

Shalimar
Reviewed 13 April 2016

The hotel was not very well kept, the room smelled terrible. The hallways smelled as bad also. The pool area was not well kept. My over all experience was not as pleasant that I have come to expect from a double tree hotel.

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Helpful?
Thank juanbA1108JU
Isidro-HiltonHelp, on behalf of the Doubletree by Hilton Hotel New Orleans Airport at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Dear juanbA1108JU, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms...

Alpharetta, United States
Reviewed 10 April 2016

Service was awesome. The front desk went out and beyond to meet my need. The room was nice but is showing the age. On site outdoor parking is ok. I was fortunate that rain just passed when I checked in and I saw big puddles so I didn't park there.

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Helpful?
Thank Armstrong S
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for your kind words about the service you received and for posting a review of your recent stay on TripAdvisor. I do apologize if you found some areas of our property to be dated. I can assure you that your feedback is very important to us and we will definitely take your comments into consideration. We are always...

Van Nuys, CA
Reviewed 10 April 2016

Pleasant experience ,great service ,clean rooms and overall great stay.Would stay there again for future business trips.Highly recommend to anyone for business or pleasure. And the cookie is a sweet bonus!!! Delish!!

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Helpful?
Thank A9725YVcarols
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post a review on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager

New Orleans, Louisiana
Reviewed 9 April 2016

The hotel is older. I wasn't impressed with this Doubletree. There were issues with the gate and my card key that required me to have a ticket validated everytime I left. So annoying. The ac unit was really loud. I tried my best to go to sleep before it came on. Their were lots of workers I guess staying there...

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Helpful?
Thank chloe583
John-HiltonHelp, on behalf of the staff at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Dear chloe583, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with your gate and card keys and we’re working with our team to ensure the situation doesn’t happen again. As well, I regret that your A/C unit was running loudly and will...

Saint Charles, Missouri, United States
Reviewed 4 April 2016

Usually I don't write bad reviews for hotels but I do want to express a few things. You do pay $8 to park per day, but when we left the gate was just open. So basically anyone could come and park and leave without really having to pay. Next the rooms are a little dated and there isn't a mini...

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Helpful?
Thank Brittany B
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed with our Hotel. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide with...

Reviewed 3 April 2016 via mobile

I've stayed in many DoubleTree hotels since I travel a lot for work and honestly I wasn't impressed. My Fiancé and I stayed here before our cruise the next day. First you pay $8 to park, which isn't terrible but when we left the gate was up... I'm ok with paying extra to park if that means more security but...

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Helpful?
Thank Brittany B
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and value. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the...

Killingworth, Connecticut
Reviewed 29 March 2016 via mobile

This hotel needs a little renovation for sure but.... It is a Hilton and the staff is always nice and helpful. The breakfast was very good and the location is excellent. They offer a free shuttle to and from the airport. Just call and they will pick you up quickly.

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Helpful?
Thank Tech G
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post a review on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager

Chattanooga, Tennessee
Reviewed 29 March 2016

When we pulled up to the hotel entrance, there were workmen using power washers to clean the parking area. The next day most of it was roped off and coated with something that was akin to an epoxy smell The odor was very unpleasant. On the first night of our hotel stay, someone adjacent to us was smoking. The odor...

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Helpful?
Thank Nelson W
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received from Robin. I apologize for the 1st night you experienced and appreciate you bringing those issues to my attention. I'm glad that we had the opportunity to host you during your visit. We...

New Orleans, United States
Reviewed 29 March 2016

Friendly staff, clean and gated parking! Wish it would have been a little warmer because the pool area is really nice and it would have been great to relax in the pool at the end of the day! We were charged and additional $8.00 to park (which I thought to be a little high for self parking) but the parking...

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Helpful?
Thank Eaan B
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thanks so much for posting a review on TripAdvisor. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay and look forward to hosting you again in the future when you travels bring you back to the “Big Easy”. Sincerely, Weylan Rhame General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 

Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Address: 2150 Veterans Memorial Blvd, Kenner, LA 70062-5427
Region: United States > Louisiana > Kenner
Price Range: $176 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel New Orleans Airport staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium room offers mini fridge and microwave”
 of 5 bubbles rosariochatm, 6 Dec 2016 | Read review
“The rooms were very quiet I could barely hear the airplanes taking off or the cars on the street...I will definitely be coming back”
 of 5 bubbles tonyac415, 20 Oct 2016 | Read review
“Request rooms away from elevators and maid stations.”
 of 5 bubbles dbla72, 16 Oct 2016 | Read review
“Definitely pick the back of the hotel if you're sensitive to street noise.”
 of 5 bubbles TXBusinessTraveler, 11 Oct 2016 | Read review
“Odd number rooms face away from airport noise”
 of 5 bubbles SaintVitas, 2 Oct 2016 | Read review
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