Courtyard Lake Charles

Courtyard Lake Charles

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As I was capturing these photos on this beautiful property today, the owner came out and shook m
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Courtyard Lake Charles
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About

4.0
#20 of 40 hotels in Lake Charles
4.5 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Finding an ideal family-friendly hotel in Lake Charles does not have to be difficult. Welcome to Courtyard Lake Charles, a nice option for travelers like you. As your “home away from home,” the hotel rooms offer air conditioning, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, express check-in and check-out, and a convenience store while staying at Courtyard Lake Charles. In addition, Courtyard Lake Charles offers a pool which will help make your Lake Charles trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Close to Charpentier Historic District (2.8 mi), a popular Lake Charles landmark, Courtyard Lake Charles is a great destination for tourists. While in Lake Charles, you may want to check out some of the restaurants that are a short walk away from Courtyard Lake Charles, including The Buffet at Golden Nugget Lake Charles (0.8 mi), Chart House (0.8 mi), and Vic & Anthony's Steakhouse (0.9 mi). If you’re looking for something to do, Gallery by the Lake in Lake Charles, Louisiana is a nice way to spend some time. Courtyard Lake Charles puts the best of Lake Charles at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Business Centre with Internet Access
Meeting rooms
Parking
Internet
Outdoor pool
Shuttle bus service
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Air conditioning
Housekeeping
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Family
Hotel links
Special Offer:Earn points toward free nights.

Location

2995 Lauberge Ave, Lake Charles, LA 70601-9030
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Lake Charles Municipal Airport
Jefferson County Airport
79.3 km
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79Reviews4Q+A9Room tips
Traveller rating
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Detailed Reviews
L G L wrote a review Jan 2020
Corpus Christi, Texas502 contributions119 helpful votes
4.0 of 5 bubbles
Excellent look
Fresh colors
Looks new
Very clean and well maintained
However I do not like the revised new design of the rooms. Feels awkward
Believe that the rooms are smaller
Pricey room but smaller
Reduced tv channels
Hope that this is not their new direction
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H wrote a review Sept 2019
Ransom Canyon, Texas73 contributions69 helpful votes
3.0 of 5 bubbles
Service is just not there with this hotel. Seems like staff members really don't want to work and you can tell. I over heard conversations from housekeeping staff and Bistro employees that confirm my initial thoughts. I mean no one wants to work but at least keep it out of public areas. The air conditioning in the room works but there was a wet feeling or humid feeling in our room. Basically, next time we will go back to one of the main casinos unless they are $500 a night and then we would look around again.
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Date of stay: September 2019
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Travvvvelller, General Manager at Courtyard Lake Charles
Responded 9 Sept 2019
Thank you for choosing to stay at the Courtyard Lake Charles and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Charles.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole S wrote a review May 2019
Pflugerville, Texas236 contributions81 helpful votes
4.0 of 5 bubbles
I stopped here late at night for a pit stop from Austin to NOLA. The front desk staff was friendly and helpful even after midnight. The room was clean and the bed was super comfortable. We saw two roaches in the room on the third floor. This is somewhat unavoidable in this climate. The shower was large and had great water pressure.
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Date of stay: May 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Travvvvelller, General Manager at Courtyard Lake Charles
Responded 6 Aug 2019
Dear 834nicoles834, Thank you for choosing to stay at the Courtyard Lake Charles and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Charles.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JetSetter4Life45 wrote a review Jul 2021
Laredo, Texas505 contributions77 helpful votes
1.0 of 5 bubbles
I’ve been a loyal Marriott member for over 20 years. As a lifetime Titanium member I have NEVER been spoken to as rudely as the young lady who is currently working the front desk.
From check in to my 5+ visits to the front desk( 4 of which over a 2 hour time frame where she spent in a corner in the dining area engage in non work related activities).

The room I was given smelled as if it had been flooded or mildewed. The air conditioner didn’t work, the thermostat remains at 73 degrees regardless of how low I’ve dropped it.

When I called the front desk the phone rung for 14 minutes without an answer, in which time I walked to the front desk only to see her socially engaged with someone wearing shorts & a T-shirt that I assumed doesn’t work at the property.

After speaking with her, she said she would call a maintenance gentleman from the next door property to troubleshoot the problem. An hour & 1/2 later I not only didn’t see anyone, but I called this time and let the phone ring 20 mins, before walking and just sitting in the lobby.

This is not at all what I’ve come to expect from a MARRIOTT brand property. Not sure if it’s local or regional training that is responsible but it really should be addressed.

If the air doesn’t improve I don’t think this room is sanitized enough to stay here. Additionally I do not feel as if I should be responsible for paying for this nights stay.

Most importantly, watching how this young lady interacted with several guests, it’s recommended that she undergo additional training immediately.

She should not be the face of this property.
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Date of stay: July 2021Trip type: Travelled on business
Room Tip: Do not stay at this property
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travelingcouple566 wrote a review May 2021
New Braunfels, Texas25 contributions14 helpful votes
1.0 of 5 bubbles
My husband and I entered the room. We immediately found food crumbs on the desk and all over the floor. The electrical plugs on the nightstands were covered in dirty scum build up. There was no bath towel mat. The shower curtain had orange and black mold. It was very obvious that housekeeping hadn't been doing their job. Front desk couldn't be bothered. It's baffling how this hotel has a 4 star. Shame on management and Marriott!! The floor carpet in the room by the room air conditioner was very wet.
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Date of stay: May 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Another Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeachFan wrote a review Jul 2022
Imperial Beach, California10 contributions3 helpful votes
+1
1.0 of 5 bubbles
I booked 2 rooms at the Courtyard in Lake Charles, Louisiana for 7/4/22-7/8/22. It was the worst hotel I have been to in 25 years! The rooms were not maintained at all including broken/ non-working door, mold in bathtub/ shower and on fixtures, non working tub/shower water fixture (only cold or very hot water) an overwhelming musty smell in the room from the soggy wet carpet below the dripping AC unit (and a filthy filter on it) to name just a few of the issues we encountered. The usual person at the front desk every day was not friendly, was on her cell phone, and didn’t answer the phone when called from the hotel room. For three days the front desk said they had no toiletries available. A complete waste of money! Read all the reviews online. (I wish I had read them first) How is this a Marriott property ?
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Avoid this hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claire Rice, Owner at Courtyard Lake Charles
Responded 26 Jul 2022
Dear Roving51069185131, Thank you for taking the time to share your review. We sincerely apologize for the issues you experienced during your stay. We have now closed the hotel to allow us time to make the necessary improvements.
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Lovetotravel720 wrote a review Jun 2022
Tx253 contributions223 helpful votes
1.0 of 5 bubbles
Booked a King room 2 months in advance and when we got there it had been changed to a Queen. Someone else came in and wanted a King before we got checked in!! Got in the room and drapes coming unattached, toilet paper holder hanging half off wall. Disappointed in this place. Will not be back.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claire Rice, Owner at Courtyard Lake Charles
Responded 6 Jul 2022
Dear Lovetotravel720, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Steve McCargo wrote a review Feb 2019
Coatbridge, United Kingdom120 contributions80 helpful votes
3.0 of 5 bubbles
Nice rooms decent hotel. Good gym and very close to casinos. The staff couldn’t have been more helpful.

However the problem is that if you are going to run a restaurant at night, you need one member of staff watching the bar taking orders and another member is staff cooking. Unfortunately that wasn’t always the case and you had to stand about waiting to get a beer 🍺 or order some food.

The lady on the morning dealing with breakfast was fantastic and done both jobs perfectly. The problem really is for the management in the hotel that they need to allocate, at least two members of staff in restaurant area and one in reception at all times. If the hotel get this right then I would have rated them 5 🌟.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LCCY_GM, Manager at Courtyard Lake Charles
Responded 6 Feb 2019
Dear Steve, Thank you for taking the time to review our hotel and thank you for the great comments about my staff!! We really do have an amazing team. I do apologize that you experienced issues in the Bistro area. I know waiting for service can be so frustrating! I do appreciate you letting us know about your concerns. Again, thank you for taking the time to review, thank you for the great comments and thank you for letting us know about the issue you experienced.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cynthia.pena23 wrote a review Jul 2018
Houston, Texas29 contributions17 helpful votes
5.0 of 5 bubbles
This is the only hotel we stay at when we visit Lake Charles. The property is clean, quiet, contemporary, and we have never had any issues while staying here. They provide a shuttle to the casino which is close to the hotel. The staff has always been friendly and accommodating. I would recommend staying here if you are ever visiting Lake Charles.
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Date of stay: July 2018
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LCCY_GM, General Manager at Courtyard Lake Charles
Responded 11 Jul 2018
Thank you for choosing the Courtyard Lake Charles for your recent travels to Lake Charles. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
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Mboschet wrote a review Aug 2017
29 contributions39 helpful votes
2.0 of 5 bubbles
nobody at the reception when we arrived at 5 pm
the sheets on the bed were crumpled and gave th impression that it had not been changed since the last guest
we stay 2 days and the 2nd day the room was not cleaned, bed not make and towel not changed.
I cann't recommend this hotel
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Date of stay: July 2017
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LCCY_GM, General Manager at Courtyard Lake Charles
Responded 2 Aug 2017
Thank you for letting us know about your stay. I am sorry that you had the experience that you described. I will be working with my team to ensure that these issues are addressed and do not happen again. I would like to speak with you further regarding your stay and come to a resolution regarding the issues you experienced. I assure you that this is not our norm and I want to make sure that you are taken care of. Please reach out to me at your earliest convenience so that we can speak further. Sincerely, Adam General Manager
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MandaC asked a question Aug 2017
Houston, Texas142 contributions9 helpful votes
Is there a 24 hour shuttle service to the casinos?
Answer from deniselynn0823
Texas City, Texas12 contributions3 helpful votes
As of when we were there in July 2017, no, the shuttle stopped running at Midnight.
Christie N asked a question May 2017
Willis, Texas8 contributions2 helpful votes
Is a free breakfast included?
Answer from LCCY_GM
Lake Charles, Louisiana
Breakfast is not complimentary. Our breakfast is made to order fresh for our guests instead of a buffet. We do offer rates however on our hotel's Marriott website which allows you to get a hotel rate with breakfast included at a discounted rate.
Answer from LCCY_GM
Lake Charles, Louisiana
Good morning Jesus, At the Courtyard we have King rooms with one King bed, Queen rooms with two queen beds, and Executive Queen rooms which have two Queen beds and a pull out sofa. The Executive Queen rooms are larger than the Queens and do provide an additional sitting area in the room. I feel that the suites are worth the price, but it depends on your needs. If you would like to stop by, we would be happy to give you a tour. If you have any further questions, please reach out to us and we would be happy to assist you. Sincerely, Adam General Manager
VacationVacation_GK asked a question Oct 2016
Boise, Idaho79 contributions6 helpful votes
Does this hotel have a hot tub / jacuzzi?
Answer from Anna-Jim H
6 contributions8 helpful votes
All we saw was the swimming pool behind the hotel. We're sorry we aren't more helpful. Perhaps you could call the hotel directly and ask?
BeachFan wrote a tip Jul 2022
Imperial Beach, California10 contributions3 helpful votes
1.0 of 5 bubbles
"Avoid this hotel!"
Read full review
JetSetter4Life45 wrote a tip Jul 2021
Laredo, Texas505 contributions77 helpful votes
1.0 of 5 bubbles
"Do not stay at this property"
Read full review
travelingcouple566 wrote a tip May 2021
New Braunfels, Texas25 contributions14 helpful votes
1.0 of 5 bubbles
"Another Hotel"
Read full review
Seaside55197872502 wrote a tip Jun 2019
9 contributions
3.0 of 5 bubbles
"Get a first floor and closer to the dining room"
Read full review
fs111 wrote a tip Mar 2019
Houston, Texas27 contributions10 helpful votes
5.0 of 5 bubbles
"All rooms are great"
Read full review
Not the right property for you?
There are more places to choose from in the Lake Charles area.
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
110
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COURTYARD LAKE CHARLES: See 79 Hotel Reviews and 77 Photos (LA)

Frequently Asked Questions about Courtyard Lake Charles
Which popular attractions are close to Courtyard Lake Charles?
Nearby attractions include L'Auberge Casino Resort (1.0 km), Ross Dress for Less (0.4 km), and Marshalls (0.4 km).
What are some of the property amenities at Courtyard Lake Charles?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Is parking available at Courtyard Lake Charles?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Lake Charles?
Conveniently located restaurants include Ember Grille & Wine Bar, Restaurant Calla, and The Bekery.
Are there opportunities to exercise at Courtyard Lake Charles?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Courtyard Lake Charles offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Courtyard Lake Charles?
Many travellers enjoy visiting Henning Cultural Center (12.5 km) and Dryden General Store (13.5 km).
Is Courtyard Lake Charles accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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