TownePlace Suites by Marriott Lake Charles
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About
#14 of 40 hotels in Lake Charles
Location
Cleanliness
Service
Value
If you’re looking for a family-friendly hotel in Lake Charles, look no further than TownePlace Suites by Marriott Lake Charles.
For those interested in checking out Charpentier Historic District (2.7 mi) while visiting Lake Charles, TownePlace Suites by Marriott Lake Charles is a short distance away.
Guest rooms offer air conditioning, a refrigerator, and a kitchenette, and TownePlace Suites by Marriott Lake Charles makes getting online easy as free wifi is available.
In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
When you’re feeling hungry, be sure to check out Mazens, La Truffe Sauvage, and Toga Grill, which are some Mediterranean restaurants that are popular with locals and out-of-towners alike.
If you’re looking for things to do, you can check out Mardi Gras Museum of Imperial Calcasieu or Imperial Calcasieu Museum, which are popular history museums amongst tourists.
The staff at TownePlace Suites by Marriott Lake Charles looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Complimentary Instant Coffee
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Microwave
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Iron
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Languages Spoken
English
Location
53Somewhat walkable
Grade: 53 out of 100
18Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
2985 L'Auberge Boulevard, Lake Charles, LA 70601-9030
Getting there
Car HireSee all Lake Charles car hire
97Reviews2Q+A15Room tips
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The location was great because of close proximity to casinos which is why we chose it, first room we were given had mold on the ceiling and in shower and smelled terrible, we were moved to different room. This room had no visible mold but still smelled of mold. We checked availability at other hotels but there was nothing available so we had to stay there, my wife talked to manager and were told that they are starting a full renovation so hopefully all of this will be resolved. We may give this hotel another try after the renovation
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Claire Rice, Owner at TownePlace Suites by Marriott Lake Charles
Responded 20 Sep 2022
Dear Toddgriffis, Thank you for staying with us and taking the time to share your review. We apologize for the issues with your room, and we look forward to your visit post-renovation so you can see the wonderful changes we are making!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed here for 3 nights and this hotel is in need of a SERIOUS deep cleaning and refresh. Our bed pillows were stained and smelled like mold (ended up washing the pillow covers and doubling over the stained pillows), the shower pan was lined with mold, the rooms always felt humid no matter how low the A/C was set, there was no proper fan to vent the bathrooms from the shower steam (explains the warped paint on the walls), the metal legs/feet on the bathroom vanity are rusted, the curtains were covered in questionable stains and the smoke detector was covered in a thick layer of dust. Just to make being in there manageable, aside from wiping/spraying everything down with Lysol we purchased a couple of air fresheners and opened the window (opens a few inches or so) to vent the room as much as we could. On top of all of that, we were met with a new terrible odor each day we stepped into the hallways. …
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Avoid this hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Claire Rice, Owner at TownePlace Suites by Marriott Lake Charles
Responded 26 Apr 2022
Dear astroscott, I want to thank you for staying with us and sharing your review. Cleanliness is a key priority for our hotel, and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you still consider us the next time your travel brings you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marriott in name only. It’s bad, smells like a kennel, 1/2 the lights in room don’t work, air conditioner does not work properly and the whole place is shabby. Although staff members “make a note” for the issues neither maintenance or hiusekeeping ever shows up…. I really cannot believe Marriott has not pulled the franchise. It’s really bad…
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We’ve been Marriott reward members for 25+ years. This hotel did not come close to meeting Marriott standards. The toilet had a ring in it, there was a big red stain on the carpet and it was damp and moldy. On top of that we were charged a $100 pet fee. My dog was cleaner than the room. It was the worst experience I have ever had in a hotel room and Marriott should address these issues.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Marriott brand should have higher standards than this. Ceiling in bathroom black mold, probably due to the fact the room temp would never drop below 75 and not pull the humidity out. Maintenance came and tinkered with the AC and that didn't help at all.... Marriott franchisee needs to fix the AC so the room will cool! Additionally, PILLOWS need to be firmer... need a very firm pillow option.... Positives... the hotel was quite and beds comfortable
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: Tip, until they get updated try another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Within the 5 rooms we had, here are some of the problems... - roaches in drawers - roaches in bed - lipstick on pillows - blood on sheets - ac didn’t work 78 degrees low as it got - no towels - keys didn’t work - dirty, sweaty smell in pillows - random shoe and cup in room The rooms obviously have not been cleaned in a long time.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Pros: Comfy bed, clean, good a/c, plumbing worked. Cons: Only 1 towel for a family of 4 booked into a double queen room. When we asked the fromt desk, the lady told us that was the standard. No more towels could be issues. One towel?? Really??
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Currently staying as a guest and going on day 9 with no hot water, made several attempts to ask front desk when they expected the issue to be corrected just to be told they are waiting on a Marriott plumber when you do catch somebody as they hide in the back office. Waited 20 minutes for somebody to acknowledge me as I was trying to check-in. Constantly hear other guest complaining about staff and issues not being handled. Room was dirty. Only half the lights have light bulbs. Once a find a new Hotel that will accommodate my extended stay in the area, I will be contacting State and Local officials in regards to this hotel not providing the minimal standards for bathrooms under the health and building codes for commercial structures used by the hospitality industry.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
If I reviewed based only on first impressions, I would have given "Terrible". The front desk lady was as rude as I have ever seen in any of my 150+ hotel stays in the last 12 months. If I didn't have my travel-weary family with me on this trip, I would have cancelled immediately and sought arrangements elsewhere. That being said, the hotel was clean, comfortable and convenient. However, while my interactions with some of the staff the rest of the week was improved compared to my initial visit, they all need to be trained in the art of Marriott Customer Service or replaced.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were having hot water problems our entire stay and the older lady at the desk Noel was no help at all and didn’t seem like she wanted to help us with that problem . Management was nowhere to be found and didn’t even want to issue me a refund for the inconvenience.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kayla Anderson, Guest Services / Front Office at TownePlace Suites by Marriott Lake Charles
Responded 22 Dec 2020
Dear 991kamril, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We are currently working on the hot water issue with our local plumbing company. If you could please send me an email with your contact information, I would be able to offer you something for your inconvenience. Sincerely, Kayla A. Assistant General Manager kaylaa@immhotels.com 337.477.5824
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$168 - US$180 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
120
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Claim Your ListingTOWNEPLACE SUITES BY MARRIOTT LAKE CHARLES: UPDATED 2022 Hotel Reviews, Price Comparison and 77 Photos (LA) - Tripadvisor
Frequently Asked Questions about TownePlace Suites by Marriott Lake Charles
Which popular attractions are close to TownePlace Suites by Marriott Lake Charles?
Nearby attractions include L'Auberge Casino Resort (1.0 km) and Michael Paul's Llc (1.0 km).
What are some of the property amenities at TownePlace Suites by Marriott Lake Charles?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at TownePlace Suites by Marriott Lake Charles?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites by Marriott Lake Charles?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at TownePlace Suites by Marriott Lake Charles?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites by Marriott Lake Charles?
Conveniently located restaurants include Ember Grille & Wine Bar, Drago's Seafood Restaurant at L'Auberge Lake Charles, and Restaurant Calla.
Are there opportunities to exercise at TownePlace Suites by Marriott Lake Charles?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites by Marriott Lake Charles?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at TownePlace Suites by Marriott Lake Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites by Marriott Lake Charles offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to TownePlace Suites by Marriott Lake Charles?
Many travellers enjoy visiting Henning Cultural Center (12.5 km) and Dryden General Store (13.4 km).