I am a consultant. Working here in Lake Charles for 3 weeks. That's long time in a hotel, so it is important that the hotel is good. This hotel is perfect. Full kitchen spotless clean, lots of plates and pans and silverware, big TV that pivots all around, nice breakfast included. And, get this, the laundry (lots of brand new machines) is free (just bring your own soap). The gym is small but has enough equipment to do a decent workout - all the equipment is new. I could not be happier. This place is perfect.
Work took me to Lake Charles, La and the boss put me up at the Staybridge. The hotel itself is unassuming and mixed in with a cluster of other hotel chains. No bar and no restaurants within a quick walking distance, although plenty of options just a short drive down the road. The room, however, was wonderful ! It was, in fact, a suite for single of a couples room. That bed was softer than expected and I slept good (Had a nice, big TV in there too)! The 'living room' area was plenty spacious enough to stretch out in and watch TV (a big'un too!). The kitchen was plenty big with a full sized fridge/freezer (a big plus), a two burner stove with a few pots and pans, glass and silverware, nice microwave, and a full, 12-cup coffee maker (a bigger plus!). Staff was very friendly and helpful too. The only reason I didn't give it a full 'five' rating would be the somewhat 'smallish' bathroom (allthough the shower was outstanding!)....I'm a 'bigger' dude so I like a little space when taking care og that bidness... Look y'all, this place, overall, is really comfey and more than worth it. BYOB…
This is a great place to stay in Lake Charles and it is one of the places we stay when we are here in the city. Location is great which is close to the Casinos, Shopping and Restaurants. The staff is extremely courteous and friendly and will make your stay pleasant. This is a Pet Friendly hotel and one of the things we love about this location. The property is new and well maintained. Will definitely recommend to Family and Friends.
This was my first time to stay in an IHG Staybridge Suites property. I was very impressed. First let me state that I am a die hard Hilton lover and I’m not sure why I even decided to give this property a try but I am so happy I did. The property is a newer property and appears clean and maintained. My room was very large and well furnished. The kitchen was large enough and well stocked. I loved the lounging sofa and large (50+”) television screens (1 in living area, 1 in bedroom). The mattress was super comfortable. There was a little sign that said the mattress was new and was a Beautyrest by Simmons Hospitality. It was super comfortable and if I was buying for my home I’d consider the same mattress. My only complaint, and I am running into this issue more & more, is that there is not a bathtub in the suite, only a stand up shower. I don’t like the fact that my choice of bath or shower has been taken away and now I can only shower. I like a hot bath to relax at the end of the day and I didn’t have this option at this property since there was no bathtub, only a stand up shower. The bath products smelled nice and the shampoo, etc. is the communal type mounted in the shower. The fitness room was well equipped and breakfast area satisfactory. All areas of the hotel appeared to be spotless. I read the negative reviews of this property but had absolutely no problem during my stay. I will stay here again when I’m in the area. …
As a platinum member of IHG I can surely say that my stays here is always memorable. The front desk manager Kathy always remembers my name when I come here. I enjoy this place because I feel comfortable just like home. The suite is spectacular to say the least. The bedroom is clean and comfortable. The living room and kitchen are fabulous. The staff is courteous, knowledgeable, and accommodating to my disability. I will never stay anywhere else when in Lake Charles.
I’m a business owner and travel frequently. When I stay in lake Charles I usually stay at La Quinta it thought I would try a new hotel was a few dollars cheaper... LEARNED MY LESSON...One gentalmwn on staff was great the others could care less.. room was decent ..bed very comfortable... my issue is never in all my traveling have I been denied a late checkout NEVER... front desk reason was they had issues to many already ..WOW!! In my room it says 100% satisfaction on night stand .....what a joke.. they lost a new customer. A new customer who will never return because they couldn’t spare one extra hour for me or my future business with them.. sad Back to la Quinta with their amazing staff and customer service
We stayed in a one queen size bed 2 room suite and it was was very, very nice. Complete kitchen, full size refrigerator, two televisions with a door separating the rooms. A large walk in shower was also very nice. The room had all the extras and everything was clean and there were quite a few movie channels. The hotel was extremely nice, nice covered fire pit area outside along with a grilling area with lots of seating and a half basketball court.The breakfast was nice except I'm not a fan of the prefab eggs that are thawed and heated. They are calling them omelets for some reason. They have gone all out to include lots of extras like jalapenos and different cheeses but nothing beats an egg freshly prepared. I'm sure this is a corporate decision and a very bad one. There were 4 people eating breakfast when we arrived and we had to wait over 10 minutes for the frozen eggs fold overs to be prepared. I had read the staff was not particularity exceptional on previous reviews. I too found them not overly friendly nor did they seem happy or willing to engage in conversation. The location of the hotel is the most desirable in Lake Charles, close to the casinos and lots of shopping. .…
I stayed at this hotel on 8/4/18. I left my brand new shorts in the room. I called after I left 2 days later and I was told someone would look for this garment and call me back, no one ever called me back. I called the hotel back on 8/23/18 and spoke with a gentlemen and I was told he could not find my garment. The room was also too small for all that was offered, and the breakfast is horrible. I will never stay in this hotel again. (if you leave something in this hotel do not expect to get it back)
cleaner rooms, there was sticky liquid on the shelves, the shampoo and conditioner containers were empty. The remote didn’t work front desk had to come fix it. Front desk staff was very rude they don’t even look at you when you’re in the lobby. Very rude all around. And last my curling iron was left for a fact and housekeeping supposably couldn’t find it. Was suppose to be called back 3 times but never happened. They need honest staff if a guest leaves something it is policy they have to keep it for a number of days and I called the next day. Horrible experience never again will I stay at this location.
We recently made a stop in Lake Charles on our way to Houston, TX for a weekend trip. Thought about staying closer to I-10, but once we heard this Staybridge was open we took the very short drive to this brand new hotel. Don't pass this one up take Interstate 210 and you will be glad you did. The GM Jarad Salecker and his hotel staff were all smiles and accommodating during our stay. You will love the amenities and very filling breakfast to get your day off to a good start. Will definitely keep this place in mind when traveling this way again.