Tru by Hilton Lake Charles

Tru by Hilton Lake Charles

Traveller (52)
Room & Suite (57)
Tru by Hilton Lake Charles
Videos (1)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#8 of 40 hotels in Lake Charles
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Enjoy life on the bayou at the new Tru by Hilton Lake Charles, LA hotel. Just off I-210 loop, our cheery hotel is only 7 miles from Lake Charles Regional Airport. Free WiFi, a 55-inch TV and a mini-fridge create a synergy all their own while you rest on the comfortable mattress. Check out the large counter in the bathroom. It's OK to play with your food when you 'Build your Own' Breakfast. There are 30 different sweet, savory, and healthy toppings to choose from. Stop by the 24/7 Eat. & Sip. market for a single-serve beer or wine, local gourmet snacks, and light meals. Because it's great and useful. Enjoy a game of fooseball with friends or head to the fitness center for a workout. Our semi-private alcoves are perfect for catching up on work.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Convenience store
Parking
Wifi
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Room features
Air conditioning
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Charming
Great View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

1220 W. Prien Lake Rd., Lake Charles, LA 70601
292Reviews1Q+A24Room tips
Traveller rating
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Detailed Reviews
gwenbraum wrote a review Dec 2022
Saint Cloud, Minnesota794 contributions236 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
Visited Lake Charles to attend my sons wedding and had three rooms rented. I was in one with three under 2 years old. It’s a very family friendly hotel with great amenities.I enjoy the fact that my adult kids can go hand out and be loud down stairs as we got a little more quiet upstairs.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge Powers, Sales at Tru by Hilton Lake Charles
Responded 19 Dec 2022
Thanks for staying and recommending our hotel to others. We appreicate you!
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jessicaakamari wrote a review Jan 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Last minute getaway was stress free. Casino booking was full and staying at this hotel has made me think twice about spending the extra $. Only 2 miles away from Golden Nugget and they offer a shuttle bus that takes you to and from the casinos Fridays and Saturdays. 😁
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Review collected in partnership with Tru by Hilton
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge P, Director of Sales at Tru by Hilton Lake Charles
Responded 24 Jan 2020
Thanks for staying with us at the Tru by Hilton Lake Charles! We are glad you had a good time at the casino and enjoyed our free shuttle that runs on the weekends. Thanks again and we look forward to having you stay with us soon.
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USSBeagle wrote a review Apr 2021
Midwest US164 contributions237 helpful votes
3.0 of 5 bubbles
Someone in the Hilton chain must have gotten a big fat bonus when they dreamt up the Tru model. A room about 60% of the footprint of Hampton Inn with no coffee maker and no microwave in the room, no closet, a tiny work desk with one outlet, outdated USB ports and inadequate lighting- all at an inflated price. The furniture and decor is an IKEA fan's dream modeled after a Eurasian hotel that you would find crammed into a small area near a train station in Brussels or Osaka. The marketing geniuses call it a "boutique" hotel and put a few foosball machines in the gathering area to attract millennials on their way to spring break and it sells. Seriously, if you are over the age of 35, are traveling with a companion or family skip this chain. The rooms are small and impractical. They think 24 hour coffee in the lobby is a selling point. Who wants to have to get dressed and go to the lobby every time they want a cup of coffee or tea or to use a community microwave? It is ridiculous. If I want to hang with my friends I don't need to pay $200 plus a night and stay at a Tru. I only stayed here because I am a Hilton Diamond and it is the only Hilton affiliated hotel in 50 miles due to the hurricanes last year closing other Hilton properties. Keep in mind you only get half the HH points at Tru which is another reason to bypass. On a positive note: The staff is friendly and they do serve a modified hot breakfast which during COVID and while repairs are ongoing is appreciated.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge Powers, Sales at Tru by Hilton Lake Charles
Responded 30 Apr 2021
Thanks for staying, we are sorry to hear that Tru is not the right fit for you. As you well know you have choices when traveling and we are quite confidant that you will find a hotel more to your liking during your future travels. Have a great one!
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Rebecca M wrote a review Jan 2020
West Lafayette, Indiana26 contributions8 helpful votes
2.0 of 5 bubbles
Newer minimalist hotel. There wasn’t enough room to fold out two suitcases. Furthermore, toiletries are dispensed by bulk containers in the shower. No actual bars of soap-just body wash. Ok room, but extremely sparse and tiny. It kind of reminds me of a dorm room.
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Review collected in partnership with Tru by Hilton
Date of stay: January 2020
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge P, Director of Sales at Tru by Hilton Lake Charles
Responded 27 Jan 2020
Thank you for your recent stay at Tru by Hilton Lake Charles. We’re sorry to hear that our hotel didn’t meet your expectations. We realize that Tru is not the brand for everyone and hope you will continue to choose Hilton on your future travels. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know.
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tadjr wrote a review Jul 2020
Tampa, Florida799 contributions109 helpful votes
+1
5.0 of 5 bubbles
I drove out from Tampa so was really tired from the 12 hour drive. Check in was quick and friendly and I was given the room I had selected with online checkin. It was on the 4th floor back corner room and was perfect. Nice view of the water and quiet. The room was clean and the bed was nice and comfy. I took a shower and the water pressure was great and the hot water lasted a long time. I like the continual use soap and shampoo as opposed to the individual plastic soaps. Great choice. Breakfast was limited due to Covid restrictions, but the choices were good. Yogurt, fruit, pancake and sausage, muffins, juice and coffee. Check out was smooth and quick. I would definitely stay here again.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge Powers, Sales at Tru by Hilton Lake Charles
Responded 12 Jul 2020
All of us here at the Tru by Hilton Lake Charles are delighted to hear how much you enjoyed your stay with us during this uncertain time. We hope to see you again and wish you safe travels. Thanks for sharing with other the details of your stay at our hotel.
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Shari G wrote a review Jan 2020
Shoreacres67 contributions67 helpful votes
4.0 of 5 bubbles
I had never stayed at this concept before and didn't realize that it really is no frills. There isn't even a closet in the room. With that being said, the staff were amazing, the room was clean and the bed was comfortable. It had all of the necessities for the over night stay. The breakfast was fine, but not fantastic - probably due to us going down about 9:20 a.m. and it ending at 10:00 a.m. -- therefore, there were no fresh, hot scrambled eggs, nor were many of the other items restocked. I am sure it would have been better if we had gone earlier. There was a long line for the waffles, so they should consider getting another waffle machine.
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Review collected in partnership with Tru by Hilton
Date of stay: December 2019
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge P, Director of Sales at Tru by Hilton Lake Charles
Responded 9 Jan 2020
Thanks for the feedback, we realize Tru is not the brand for everyone and hope you continue to choose Hilton on your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cody L wrote a review Aug 2021
6 contributions7 helpful votes
2.0 of 5 bubbles
Upon arrival, I stood at the front desk for 5 minutes before even being acknowledged by the front desk attendant who was on the phone with what sounded like a business associate. I make this assumption because I literally had 5 minutes worth of listening to one side of the phone conversation before she finally acknowledged me.

When I got to my room, everything was in decent shape except for the shower, which needed some renovations. There was no body soap in the shower, nor by the sink, so I had to use the hand soap as an alternative.

Lastly, I made my reservation for 2 nights, but had to leave a day early due to a work situation. In the past at other properties, they let me check out and waived the second night charge since I am a diamond member. However, here they told me it was past the deadline and I would have to pay for the second night also. I agreed and said that wasn’t a problem, but that I wanted to make sure that I got a stay credit and the points since I was paying for it. They assured me that I would, but I didn’t.

It should be noted that I only checked out as a favor to them so they could potentially flip and book the room out. Had I just left and not told them I was leaving, I would have been charged the same amount, and gotten my stay credit as well as my points.
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Review collected in partnership with Tru by Hilton
Date of stay: August 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge Powers, Sales at Tru by Hilton Lake Charles
Responded 27 Aug 2021
So sorry to hear that we failed to exceed your expectations. Please accept our humble apologies.
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krpayne34 wrote a review Nov 2021
Rayville, Louisiana1 contribution
1.0 of 5 bubbles
I was double charged at never $200 buck per night and haven’t gotten my money back after over a week. Since I contacted the hotel to ask about being double charged I received one email to ask how I booked my room. I promptly responded and haven’t heard anything back.
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Review collected in partnership with Tru by Hilton
Date of stay: October 2021
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge Powers, Sales at Tru by Hilton Lake Charles
Responded 8 Nov 2021
So sorry to hear that there was a billing error. Please call our General Manager today to get this settled.
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kathysboudreaux wrote a review Feb 2020
Carencro, Louisiana44 contributions6 helpful votes
+1
5.0 of 5 bubbles
The hotel staff were very friendly and helpful! Specifically, they helped us navigate around Mardi Gras traffic.

The room was very clean and comfortable.

They have 24 hour free coffee, yay, and a 24 hour convenience counter to buy snacks.

The king size bed is firm but comfortable. The pillows are nice and comfy too.

I love that it has a mini fridge. And it has a nifty TV tray.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge P, Director of Sales at Tru by Hilton Lake Charles
Responded 24 Feb 2020
Thanks so much for staying with us at the Tru by Hilton Lake Charles! We appreciate your sharing your experience with others and hope you will continue to stay with us in the future!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RCarter85 wrote a review Jan 2020
Lake Charles, Louisiana1 contribution
3.0 of 5 bubbles
The hotel is new and has the latest features. The staff is friendly and helpful. Complimentary breakfast is average and serves the purpose. However the water pressure in the guestrooms is low and the hot water only gets warm. Overall it's a good hotel for the price per night.
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Review collected in partnership with Tru by Hilton
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Midge P, Director of Sales at Tru by Hilton Lake Charles
Responded 22 Jan 2020
Thanks for the feedback, we appreciate your letting others know what we get right. Please know we are looking into the hot water and are very sorry.
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Answer from Beachlover
League City, Texas181 contributions100 helpful votes
I’d agree with the answer above, probably 2 miles. A quick drive and you can take the small bypass road to avoid traffic
Darnell N wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Overall, damn good experience Food good Bed is comfortable and the staff is amazing and you’re close to Walmart target Ross, Marshall, Sam, "
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David V wrote a tip Oct 2023
1 contribution
5.0 of 5 bubbles
"Great location. Close to the casinos and to a mall. Free shuttle to the casinos until 1 AM. And they have a good breakfast bar all for free."
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566 wrote a tip Jul 2022
DeRidder, Louisiana3 contributions
3.0 of 5 bubbles
"Only if you need to stay for 5 hours"
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Denyza61 wrote a tip Dec 2021
Mary Esther, FL, United States6 contributions
5.0 of 5 bubbles
"Rooms are exceptionally clean; the beds are extremely comfortable and there is an array of dining establishments near the hotel."
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Beachlover wrote a tip Oct 2021
League City, Texas181 contributions100 helpful votes
4.0 of 5 bubbles
"The back of the hotel is under repair from the last hurricane so parking in the back isn’t convenient as you can’t enter from there"
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Not the right property for you?
There are more places to choose from in the Lake Charles area.
PRICE RANGE
S$176 - S$244 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
98
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TRU BY HILTON LAKE CHARLES: UPDATED 2024 Hotel Reviews, Price Comparison and 137 Photos (LA) - Tripadvisor

Frequently Asked Questions about Tru by Hilton Lake Charles
Which popular attractions are close to Tru by Hilton Lake Charles?
Nearby attractions include Marshalls (0.8 km), Ross Dress for Less (0.8 km), and Painting With A Twist (1.0 km).
What are some of the property amenities at Tru by Hilton Lake Charles?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Tru by Hilton Lake Charles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tru by Hilton Lake Charles?
Guests can enjoy free breakfast during their stay.
Is parking available at Tru by Hilton Lake Charles?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Lake Charles?
Conveniently located restaurants include Panera Bread, Texas Roadhouse, and Chick-fil-A.
Are there opportunities to exercise at Tru by Hilton Lake Charles?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Tru by Hilton Lake Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Tru by Hilton Lake Charles?
Many travellers enjoy visiting Henning Cultural Center (13.6 km) and Dryden General Store (12.7 km).
Is Tru by Hilton Lake Charles accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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