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SpringHill Suites Lake Charles

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SpringHill Suites Lake Charles
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252 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Houston, Texas
Reviewed 6 days ago NEWvia mobile

We decided to drive to Lake Charles for a day or two at casinos. We stayed at SpringHill Suites which was very close to Golden Nugget. Our room was clean and spacious, hotel had plenty of parking and complimentary breakfast was typical hotel fare.

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Helpful?
Thank Gaynell P
Fort Worth, Texas
Reviewed 6 February 2017

OK... it was OK. I chose this suite hotel because we were three adults traveling together and I like two double beds and a sofa bed (and they are handy to the casinos). Many suite hotels only offer a king bed and sofa bed. The room was strangely designed but new and fresh. The beds were comfortable. Linins were nice...

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Helpful?
Thank Sid H
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the SpringHill Suites Lake Charles through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to...

Zachary, Louisiana
Reviewed 31 January 2017 via mobile

I usually stay in Spring Hill suites when we're traveling and never before have I been so dissatisfied and disappointed. The hotel was extremely busy, which is ok usually. Check in was quick I only had to wait about 20 minutes. Once in the room I thought everything was clean until my 2 year old started to run and play...

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Helpful?
Thank Dawn M
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Dawn, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Lake Charles. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you...

GA
Reviewed 25 January 2017 via mobile

Great location near casinos. Room was clean and acceptable, breakfast was typical for a complimentary average. Can get a bit of road noise. Good value for the price paid. Would like stay here again if in the area.

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Thank RavensSteve
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Guest, Thank You for your Valued feedback it is integral to our ability to continue to improve our service. Thank you for your time and come visit us again! Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites jsimon@hotelequities.com 337-474-1772

Reviewed 22 January 2017 via mobile

The service was great, rooms were clean and smelled very nice. Every associate greeted me with a smile and an enthusiasm to ensure all of my family's needs were met. I would like to personally thank Mr. Rodney Johnson for all his help with our arrival and stay at the hotel. His customer service and professionalism throughout our stay was...

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Helpful?
Thank Browns15
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Pitre Family, Thank you so much for sharing your experience! Your feedback is integral to our ability to continue to improve our service. We Love Mr. Rodney too! He is definitely an important part of our team! Thank you again for your time and come visit us again soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill...

Mobile, Alabama
Reviewed 13 January 2017 via mobile

I am usually a Hilton customer but I must say that this Marriot hotel as much to offer. The best part of this hotel is the bar. I met a lot of interesting people we laughed and just felt very warm and welcoming. Thank you Michelle for your hospitality' Your awesome.

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1Thank rick3446
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience! We value your Feedback! and are Delighted that you enjoyed your stay! We also think that Michelle is awesome! and a very important member of our team! Thank you again! look forward to seeing you again! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites...

Atlanta, Georgia
Reviewed 12 January 2017 via mobile

Great hotel to stay when in lake Charles. Clean and friendly staff except the bartender. Nice bar but seemingly rude bartender. Didn't catch her name but will never sit at the bar here in future visits. I would recommend this hotel to anyone for business.

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Thank jsmelcer
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience! We appreciate all Feedback ,it is vital to our success! I have shared your feedback with the appropriate team members. We are still delighted that you enjoyed your stay!. Thank you again for your time! See you Soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites...

Reviewed 12 January 2017 via mobile

I came to the bar with the intention of going out to eat, Michelle educated me on the app to order food. Chose to order from Big Daddy and couldn't be happier. Selected the large spud with grilled shrimp. Truly a testament to south Louisiana Cuisine. Would highly recommend Michelle and Big Daddy's. You're lucky to have her as a...

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Helpful?
Thank Rebecca D
Jamie S, Guest Relations Manager at SpringHill Suites Lake Charles, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed you stay! We also love Michelle! She is very important to our team! Thank you again for time! See you Soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites jsimon@hotelequities.com 337-474-1772

Overland Park, Kansas
Reviewed 6 January 2017 via mobile

While driving to Florida, we booked this hotel along the way. We were so comfortable and loved our room. We had 2 queens, a sitting room with desk, coffee area, fridge etc. This room had 2 bathrooms with sliding barn doors ; one with a great modern shower and sink, and the second like a powder room with toilet &...

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Thank Valerie066
Le'Ann J, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us while traveling. Next time you're in town let us give you an area tour in our new shuttle.

Tomball, Texas
Reviewed 4 January 2017

We have been staying at this Hotel. Since it was open. Clean rooms. Quite. Nice indoor pool....Happy staff. Nice hot breakfast. Last visit ( 1/1/2017) has some minor issues. Which addressed to complete satisfaction. Super team work ! I can reserve a room anywhere in Lake Charles, But my first to go is SpringHill Suites on Prien Lake Rd. And...

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Thank Elizabeth B
Le'Ann J, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for being a long term guest of ours; we appreciate the time you spend with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. ... more   less 

Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: $157 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Family Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
#2 Business Hotel in Lake Charles
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Lake Charles staff and other travellers.
2 questions
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Pasadena, Texas
over a year ago

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Questions? Get answers from SpringHill Suites Lake Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for even numbered rooms. Odd numbered rooms are only a few feet from a busy interstate and noisy all night.”
 of 5 bubbles SidH479, 6 Feb 2017 | Read review
“....maybe not close to the elevators...:-)”
 of 5 bubbles D4688AYelizabethb, 4 Jan 2017 | Read review
“Room 523 was great!”
 of 5 bubbles bs0549, 31 Dec 2016 | Read review
“All the rooms we saw were exellent”
 of 5 bubbles ourdub, 4 Dec 2016 | Read review
“The room is beautiful”
 of 5 bubbles tiffienurse, 4 Nov 2016 | Read review
5 of 5