SpringHill Suites by Marriott Lake Charles
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About
#10 of 40 hotels in Lake Charles
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Tennis court
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
Contact
1551 W Prien Lake Rd, Lake Charles, LA 70601-8364
Getting there
Car HireSee all Lake Charles car hire
368Reviews6Q+A65Room tips
Reviews
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I spend many nights at Marriott properties (100+) a year. This property is lacking in several areas. 1. Only 2 bath towels in suite vs 3 at other Marriott properties. 2. Peeling ceiling paint above shower in bathroom. 3. Mattress sagging and uncomfortable. 4. No scrambled eggs or breakfast meats available at breakfast. 5. Housekeeping workers constantly yelling in hallways.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: 1. Get room not facing the Interstate.
2. Get room far away from elevator due to noisy customers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
Cleanliness: 10 Quietness: 10 Room size: 10 Breakfast: 10 Shower Pressure: 9 Our stay was perfect except for ONE THING. There weren't enough large towels in the shower. There should never be fewer than (3) when 2 adults are in the room. In this case there were only 2. Otherwise the staff was friendly and helpful, the lobby was very inviting and the gym was nice as well.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great place 5 minutes from the casinos at half the price. Friendly staff and clean comfortable rooms. Breakfast is good to get you going for a day of adventure. Pick a room with an even number if possible.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: Even number rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Mrs. Michelle and Mrs. J were so supportive and accommodating to our basketball team while we visited. They made sure we were well taken care of and continued to wish us luck during our entire stay. One of the best hotels we’ve been too this season as well!
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This place is disgusting and in such disrepair. The floor was disgusting and turned our socks and soles of feet black. There was food and stains all over the futon mattress so we were unable to use it. Missing door handles to the bathroom. Broken and missing light bulbs. Shower doors were caked with soap scum. I can't believe they are a 4 star hotel. Let's not forget the NOISE, they are directly off the interstate and have taken zero measure to try to alleviate the sound pollution. Room also had NO SOAP because they are unable to get any in 'die to covid".... I'm pretty sure their preferred vendors aren't the only ones that sell soap. To provide NONE what so ever is senseless and lazy.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Booked online while visiting overnight. Pros: Check-in on 3rd floor was easy, staff friendly, room and facilities very clean. Snacks and drinks including beer/wine for sale at desk kiosk, morning coffee, cereals, juices. Cons: uncomfortable flat pillows and horrendous I-210 traffic noise late into night, beginning early morning. Not a place I will choose again due to noise.
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Date of stay: August 2021Trip type: Travelled solo
Room Tip: Maybe find a room opposite interstate side, but secondary road also parallel to building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family stayed here five nights recently for my son's baseball tourney. We found all the employees friendly and usually with a smile on their faces. Check-in was easy and our room was clean upon arrival. There are just a couple of things that kept me from giving this a five rating. First, neither of the dryers were working in the hotel, which meant that we needed to go to a local laundrymat to wash and dry our clothes. Also, my husband thought that the office desk chair in the room was extremely uncomfortable and a little worn. Other than that, we enjoyed our stay and we would definitely stay here again.
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Date of stay: June 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a trip planned to Lake Charles to visit friends. She became ill and we have to reschedule the trip. I called to cancel the morning of the arrival and the girl at the desk said their local office policy is 48 hours. No refund, no offer to reschedule us, nothing but “thank you”, and hang up. We stay at Springhill all over the southern states. And we have never encountered this. As a Marriott loyal customer and loyalty member, this is very bad. We will never stay there again. $205 per night was already high, but we felt worth it compared to the other options. Bad policy. Greedy management and ownership. Stay elsewhere.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel meet our expectations for Marriott quality and cleanliness . Staff was friendly and courteous. Room was large, clean, and quiet. Hotel served there pre pandemic breakfast. Parking was more than adequate. On the down side the AC was noisy and bed was very soft.
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Date of stay: May 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
If you're thinking about staying here, RUN, don't walk, away! Rooms were marginally clean, staff was absent most of the time, and no manager to be found at the property. When we checked in, the desk agent was on the telephone with a personal call, and never ended her personal conversation. She handed us keys without ever saying a word to us! The worst experience was waking up to find our room in inch-deep water. Our slippers were soaked and we couldn't get to the bathroom without wading through water. When we tried to call the front desk for assistance, there was no answer. After 15 minutes of trying to call for help, my husband went downstairs to find 2 people standing at the front desk with no agent in sight. When he returned to the room, we waited more than 45 minutes for assistance to arrive, and I had to call Marriott Bonvoy to get their help getting someone from the hotel to respond. When it was finally determined that the problem could not be fixed, the Marriott representative told me that we would get a new room. My husband had to slosh through the water again to go downstairs and get the new keys. He was told that there was no cart available and no one to assist us with the move. I asked to speak to a manager and was told that no manager would be available until Monday, which was 3 days after we checked out. What a joke! This was our first, and most assuredly our last stay at SpringHills Suites.…
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Date of stay: December 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$156 - US$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites lake charles hotel lake charles
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
108
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Claim Your ListingSPRINGHILL SUITES BY MARRIOTT LAKE CHARLES: UPDATED 2023 Hotel Reviews, Price Comparison and 189 Photos (LA) - Tripadvisor
Frequently Asked Questions about SpringHill Suites by Marriott Lake Charles
What are some of the property amenities at SpringHill Suites by Marriott Lake Charles?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites by Marriott Lake Charles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites by Marriott Lake Charles?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SpringHill Suites by Marriott Lake Charles?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites by Marriott Lake Charles?
Conveniently located restaurants include O'Charley's, Panera Bread, and Chick-fil-A.
Are there opportunities to exercise at SpringHill Suites by Marriott Lake Charles?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites by Marriott Lake Charles?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott Lake Charles offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to SpringHill Suites by Marriott Lake Charles?
Many travellers enjoy visiting Henning Cultural Center (13.2 km) and Dryden General Store (13.1 km).
Is SpringHill Suites by Marriott Lake Charles accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.