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SpringHill Suites by Marriott Lake Charles

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SpringHill Suites by Marriott Lake Charles
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258 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites by Marriott Lake Charles
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Showing 257: English reviews
Reviewed 22 January 2017 via mobile

The service was great, rooms were clean and smelled very nice. Every associate greeted me with a smile and an enthusiasm to ensure all of my family's needs were met. I would like to personally thank Mr. Rodney Johnson for all his help with our arrival and stay at the hotel. His customer service and professionalism throughout our stay was...

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Helpful?
Thank Browns15
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Pitre Family, Thank you so much for sharing your experience! Your feedback is integral to our ability to continue to improve our service. We Love Mr. Rodney too! He is definitely an important part of our team! Thank you again for your time and come visit us again soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill...

Mobile, Alabama
Reviewed 13 January 2017 via mobile

I am usually a Hilton customer but I must say that this Marriot hotel as much to offer. The best part of this hotel is the bar. I met a lot of interesting people we laughed and just felt very warm and welcoming. Thank you Michelle for your hospitality' Your awesome.

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1Thank rick3446
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience! We value your Feedback! and are Delighted that you enjoyed your stay! We also think that Michelle is awesome! and a very important member of our team! Thank you again! look forward to seeing you again! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites...

Atlanta, Georgia
Reviewed 12 January 2017 via mobile

Great hotel to stay when in lake Charles. Clean and friendly staff except the bartender. Nice bar but seemingly rude bartender. Didn't catch her name but will never sit at the bar here in future visits. I would recommend this hotel to anyone for business.

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Helpful?
Thank jsmelcer
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience! We appreciate all Feedback ,it is vital to our success! I have shared your feedback with the appropriate team members. We are still delighted that you enjoyed your stay!. Thank you again for your time! See you Soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites...

Reviewed 12 January 2017 via mobile

I came to the bar with the intention of going out to eat, Michelle educated me on the app to order food. Chose to order from Big Daddy and couldn't be happier. Selected the large spud with grilled shrimp. Truly a testament to south Louisiana Cuisine. Would highly recommend Michelle and Big Daddy's. You're lucky to have her as a...

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Helpful?
Thank Rebecca D
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed you stay! We also love Michelle! She is very important to our team! Thank you again for time! See you Soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites jsimon@hotelequities.com 337-474-1772

Overland Park, Kansas
Reviewed 6 January 2017 via mobile

While driving to Florida, we booked this hotel along the way. We were so comfortable and loved our room. We had 2 queens, a sitting room with desk, coffee area, fridge etc. This room had 2 bathrooms with sliding barn doors ; one with a great modern shower and sink, and the second like a powder room with toilet &...

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Thank Valerie066
Le'Ann J, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Thank you for staying with us while traveling. Next time you're in town let us give you an area tour in our new shuttle.

Tomball, Texas
Reviewed 4 January 2017

We have been staying at this Hotel. Since it was open. Clean rooms. Quite. Nice indoor pool....Happy staff. Nice hot breakfast. Last visit ( 1/1/2017) has some minor issues. Which addressed to complete satisfaction. Super team work ! I can reserve a room anywhere in Lake Charles, But my first to go is SpringHill Suites on Prien Lake Rd. And...

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Helpful?
Thank Elizabeth B
Le'Ann J, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Thank you for being a long term guest of ours; we appreciate the time you spend with us.

Lake Charles, Louisiana
Reviewed 3 January 2017 via mobile

Decided to stay here for New Year's Eve and was not disappointed. They offer a shuttle to and from L'auberge & Golden Nugget, which we took advantage of. Super sweet driver! The hotel offers a small bar open from 5-11 pm and our bartender was great, too; she made an awesome Bloody Mary! The rooms all have showers, but when...

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Helpful?
Thank Sheri S
Le'Ann J, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Hi, Thank you for the nice review, its always a pleasure to host a local at our property. Our plush rooms, caring staff and familiar atmosphere hopefully made you feel at home while with us. We hope to see you again soon.

South Texas
Reviewed 1 January 2017

Very nice hotel. The street is a little busy and some traffic noise can be heard from the room, but not really too bad. Close to casinos, but transportation to casinos is provided. Great way to go. Our driver was friendly and had some great tips on each casino regarding places to eat. Staff at the hotel is great. The...

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Helpful?
Thank bs0549
Le'Ann J, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Thank you for staying with us. We are glad you enjoyed our location, shuttle service and complimentary breakfast. We hope to see you again.

San Antonio
Reviewed 31 December 2016 via mobile

Overall I love Springhill suites. Always nice and clean and the room layouts are perfect for our family, and in that respect this hotel was no different. HOWEVER this location is awful because of the location adjacent to hwy 210. We had an odd number room which was located on the side near the highway and it felt like 18...

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Thank TravelDawgSA
Le'Ann J, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Hello, Thank you for the time and effort in leaving such an informative response. We are happy to provide a clean and comfortable place for you and your family. SpringHill Suites is located conveniently off HWY 210, this gives our guest a variety of shopping and dining options.

Orlando, Florida
Reviewed 12 December 2016 via mobile

Stayed here during my last trip to Lake Charles for my sons graduation from McNeese State University. The room is nice, front desk staff was helpful and welcoming, and the bartender was awesome. Beyond that our stay went bad... they had a room full of kids with one adult babysitter in the room next to us and the kids ran...

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Thank jatoole67
Makana A, Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all of the issues you have experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. ... more   less 

Additional Information about SpringHill Suites by Marriott Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: $158 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Lake Charles 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Romantic Hotel in Lake Charles
#2 Business Hotel in Lake Charles
#2 Family Hotel in Lake Charles
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites by Marriott Lake Charles staff and other travellers.
3 questions
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Pasadena, Texas
over a year ago

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Questions? Get answers from SpringHill Suites by Marriott Lake Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a room oposite the freeway- did get a little noise”
SSHotelman, 3 Apr 2017 | Read review
“Ask for even numbered rooms. Odd numbered rooms are only a few feet from a busy interstate and noisy all night.”
SidH479, 6 Feb 2017 | Read review
“....maybe not close to the elevators...:-)”
D4688AYelizabethb, 4 Jan 2017 | Read review
“Room 523 was great!”
bs0549, 31 Dec 2016 | Read review
“All the rooms we saw were exellent”
ourdub, 4 Dec 2016 | Read review
5 of 5