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Holiday Inn Express & Suites Lake Charles, an IHG hotel

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402 Martin Luther King Highway, Lake Charles, LA 70601
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$142
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Traveller (15)
Room & Suite (16)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Lake Charles, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 39 hotels in Lake Charles
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish, Hindi
136Reviews2Q+A17Room tips
Traveller rating
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Popular mentions
Mobile403849 wrote a review 10 Oct
2 contributions
I chose this hotel because of reviews about its cleanliness. Well it was not clean at all. I also didn’t particularly like that it was across from a cemetery but I digress. My room was infested with roaches. I was then moved to another room that also had roaches. I was a sitting on the bed and one ran straight across. I proceeded to shake our things, pack them, and put them in the car. The front desk was nice but only wanted to comp me for one night. After an hour of negotiation I was able to get a full refund, because it was an inconvenience to us. We not had to find somewhere else to stay. Coincidentally someone on another floor said their room smelled like big spray. I just hope they actually shut down the hotel and tent the place. They don’t believe it’s an infestation, but roaches on 2 floors is not a coincidence.
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Date of stay: October 2021Trip type: Travelled as a couple
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HMPoe2013 wrote a review Mar 2021
Portland, Texas41 contributions4 helpful votes
I arrived about an hour or so early but figured I would check to see if the rooms were ready. Two ladies were at the desk and did let me know my room wasn't ready quite yet, which I understood. As I was about to go back out to the car, they got a list of freshly cleaned rooms from housekeeping and immediately booked me in one so I could go ahead and come in. They were so kind and professional. The hotel was clean and smelled as such. I know it's still COVID-19 time, but there's no breakfast to my knowledge (it was all blocked off) - but again, I get it. One thing that did stick out to me was the fact no vending machines on the second floor were on and working (it said due to COVID), but you could go downstairs and use the ones there ??? The room was good, beds were pretty comfortable. The main thing bad about the room was the bathroom! Toilet and sink was find but the shower had mold. You could tell it had been recaulked before and they did a really cruddy job. It had been smeared on the side of the tub and the back corner had a sizable area covered in mold where the water sits. There were also two small roaches on the door frame when we walked in so exterminating needs to be done.
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Date of stay: March 2021Trip type: Travelled with friends
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Response from IHG Service, Owner at Holiday Inn Express & Suites Lake Charles, an IHG hotel
Responded 11 Apr 2021
Hi HMPoe2013, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the bathroom cleanliness and lack of breakfast. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Brandy L wrote a review May 2020
1 contribution
I was in Lake Charles visiting friends but I reserved a room to have my own private space. I chose Holiday Inn due to it's long reputation but was very displeased with my room. The room was literally dank even the towel felt damp. I was so uncomfortable I ended up leaving in the middle of the night to head home. The staff was great however.
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Date of stay: May 2020Trip type: Travelled solo
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lake Charles, an IHG hotel
Responded 17 Jun 2020
Hi brandyl907, Thank you for staying with us and for sharing your feedback! Our goal has always been to exceed our guest's expectations and deliver a seamless experience. I am sorry that you find our rooms uncomfortable and I'd like to ensure that we liaise this with the relevant teams. I sent you a message to gather more information and hope you send us a reply soon. Pleasure once again to be your host and as we enhance our services, we would love to continuously serve you in your future travel plans. Best Regards, Alice P Case Manager IHGService
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davidfW9546PB wrote a review Feb 2020
Texas, United States349 contributions48 helpful votes
My wife and I recently stayed here just for a quick getaway. The hotel was good enough. Parking was fine. We checked in on a Sunday evening for two nights. There was were very few guests staying on Sunday night. I guess this is due to the fact they are not near the Casinos. Monday morning breakfast was good. Standard Holiday Inn Express breakfast. I do have to mention that the lady taking care of the breakfast area does a very good job. She was friendly and seemed to truly enjoy her work. Since we were staying two nights we did not get out of our room early. We left the room about 9:30 AM do go sight seeing and shopping. When we got back to the hotel around 5 PM we found our room had not been serviced. We did not have the bed made, new bathroom supplies or towels. I went down to the front desk and asked for towels and other supplies since the room was not serviced. The clerk did apologize and offer the supplies plus a bottle of water. The clerk explained the cleaning staff left early that day. I told her we were out of the room by 9:30 AM and the cleaning staff was working across the hall from us when we left out. She replied that if we had a Do Not Disturb sign on our door they would skip the room. I asked why if they were still working, Why would they not check again? No answer for that. The clerk offered to have someone come by now and clean and service the room. I declined since we just got back to the room and wanted to relax a litlle. I took the towels and supplies myself and settled for that. The cleaning staff is looking for the easy way out. One less room to clean. This didn't ruin the stay but it leaves a bad feeling with you. If we had stayed a week and did not get out of the room until 9:30 AM would the room ever get cleaned before leaving? We shouldn't have to be out of the room by 8:00 AM to have the room serviced. Otherwise, the hotel was a good stay. It was not near the Casinos but, we don't go to the Casinos. It is close enough to the sights and restaurants. Front desk clerks were professional. The breakfast area is taken care of by a lady that loves her job. Parking is fine and other areas are OK. For the price it is an OK stay.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Rooms on the back side are quieter since away from the highway
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lake Charles, an IHG hotel
Responded 22 Feb 2020
Hello davidfW9546PB, Thank you for staying with us and for leaving a feedback. I am happy that you enjoyed breakfast and that you found our staff commendable. On the other hand, I am very sorry to learn that your room was not serviced. This is not the experience we want our guests to have. have forwarded your comments to our housekeeping department and rest assured that your comments will be used to consider improvements where possible. Once again, thank you for staying with us and hope you visit us again. Best Regards, John O Case Manager IHGService
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F.Sr wrote a review Jan 2020
Grants Pass, Oregon4 contributions2 helpful votes
We stayed at this hotel the end of December 2019 as we were traveling. Once we opened the door to our room we were almost knocked down by a strong mold smell. The front desk was gracious and changed our room. The third floor was worse with the strongest mold smell. The front desk moved us to the second floor where the smell was not as strong but still there. We chose to stay anyway. We were not able to sleep at all and it gave us headaches. The staff was personable and tried their best (and obviously aware of the mold smells) but what could they do except keep moving us from room to room. The breakfast was also good and the hotel is right off the interstate, yet far enough away to block the road noise. If they ever clean up the mold smells we would gladly stay there again. You don't know this kind of thing from booking a hotel online unless someone makes a post like this. This is why we are writing this. So that others will know beforehand.
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Date of stay: December 2019
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lake Charles, an IHG hotel
Responded 2 Feb 2020
Hello greatoutdoorsan, Thank you for your stay at our Holiday Inn Express Lake Charles and for taking the time to leave us feedback. I want all your stays with us to be a delight. I know this requires our ability to assure a satisfactory stay for you. I am sorry to learn that the cleanliness level in the room received made you stay less than ideal and you had to transfer rooms. I am taking note of your feedback about the unusual smell in the rooms and shared your comments with the hotel management. I am confident that the necessary steps will be made, to make improvements. I am also sending you a private message to reach out further. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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PRICE RANGE
US$87 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express lake charles hotel lake charles, holiday inn lake charles, lake charles holiday inn
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
81
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Frequently Asked Questions about Holiday Inn Express & Suites Lake Charles, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Nearby attractions include Millennium Park (4.4 km), Escape Room Louisiana (3.6 km), and Mardi Gras Museum of Imperial Calcasieu (3.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Conveniently located restaurants include Darrell's, Steamboat Bill's, and Seafood Palace.
Are there opportunities to exercise at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Lake Charles, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Lake Charles, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and Hindi.