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About
#35 of 40 hotels in Lake Charles
Location
Cleanliness
Service
Value
Quality Suites is an excellent choice for travellers visiting Lake Charles, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as air conditioning, a refrigerator, and a desk, and guests can go online with free wifi offered by the hotel.
The property also boasts a pool and free breakfast, to help make your stay more enjoyable. If you are driving to Quality Suites, free parking is available.
If you like fish and chips, Quality Suites is conveniently located near MacFarlane's Celtic Pub, which is known for serving up this local favourite.
Plus, during your trip, don’t forget to check out some of the popular history museums, such as Mardi Gras Museum of Imperial Calcasieu and Imperial Calcasieu Museum.
Enjoy your stay in Lake Charles!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Coffee / tea maker
Microwave
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Lake View
Languages Spoken
English
Location
64Somewhat walkable
Grade: 64 out of 100
20Restaurantswithin 1 km
11Attractionswithin 1 km
Contact
401 Lake Shore Dr, Lake Charles, LA 70601-4286
Getting there
Car HireSee all Lake Charles car hire
136Reviews2Q+A22Room tips
Reviews
Traveller rating
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I’m from Texas and let me start by saying this was a Horrible stay. Not only did the room have roaches but I have two emotional support services dogs and one is a husky who is vocal at times. The staff complained to the front desk that they were scared of dogs. There were no other guests on our floor so when I tried to extend my stay the lady at the front desk denied me saying “ guest are scared to come out of their rooms and we’re scared of your dogs”. All they did was bark. The lady was antagonizing one of my dogs and when my dog started to bark at her she played victim. My card was then charged $100 each for both dogs because she DECIDED they weren’t service animals even though I have proof.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Con: In a word... Sketchy. Pro: In a "phrase": Bed slept good and sheets seemed clean. Other: Pretty sure was a drug dealer in the parking lot in an old caddy all night booming music. Was there all night and at 7AM the next morning still in the parking lot and still booming. Room was poor condition. We won't return unless desperate.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: East side room was quieter than the boom on west facing room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 6 Dec 2022
First, I want to thank you for staying at the Quality Inn & Suites Lake Charles Convention Center and I also want to thank you for taking the time to give your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, that we fell short. For the inconvenience, it caused, I am sorry. The safety and satisfaction of our guests are a priority, and such service is an avoidable necessity. If you give us a chance to earn back your trust, we will be completed with the renovations at the end of the year. I can assure you that your stay with us will be a much better experience. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean and comfortable. Staff was excellent. Seems a bit dated, coffee machine which was excellent good quality coffe machine wasn't working which staff replaced when I called the front desk. Real hot breakfast with a few options was a nice add on. Otherwise, everything else was great.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 6 Dec 2022
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Inn & Suites Lake Charles Convention Center. I hope to see you back again in the future. Once again, thank you for staying at the Quality Inn & Suites Lake Charles Convention Center! Tonya Jinks General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is definitely not quality. I have used this hotel several times over the years and I rated it a 3, now is gets a 1. The shower doors had so much residue you could not see inside. The mirror was black, the tub was dirty and stained. The towels were dirty and stained. The walls had peeling paint. I saw 2 roaches I'm praying I didn't bring any home. The only compliment I can give is the sheets were clean. Ceiling fan blades were coved with a thick layer of dust. The only good thing about breakfast was the coffee.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 28 Nov 2022
Thank you for giving us the opportunity to serve you as our guest. It is with the sincerest regret that your stay was not up to the standard you are accustomed to with the Choice Brand. Please accept this sincere apology. It is, without a doubt, that we here at The Quality Inn & Suites Lake Charles Convention Center truly appreciate your feedback and are working diligently to address each of the issues you have brought to our attention. As the general manager of this property, I would like to assure you that I accept full responsibility for the inexcusable deficiencies experienced during your stay and have implemented a plan to rectify them.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have to admit at first reading all the reviews I was a bit skeptical after I booked two nights, but my experience was grera aftwe all! From the moment we arrived to the moment we left! Staff was awesome, we fit early check in and front desk was extremely accommodating. I loved the fact they gave me my room early!! Room was nice and clean perhaps dated but nothing like the reviews mention. Hotel is generally in good condition and Staff is very on top of things.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 15 Nov 2022
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Inn & Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. Please feel free to contact me if you need anything or if you have any suggestions to make our property even better. As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Somairy R wrote a review Nov 2022
Rundown! The most disgusting hotel I have ever stayed. It was so filthy I got severe allergies. The bed/mattress had ants. The jacuzzi/shower was rusty and filthy. The sofa had stains. The rolling chair on the desk was full with pieces falling from the ceilings. The ceiling on top of shower almost fell on me.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 15 Nov 2022
First, I want to thank you for staying at the Quality Inn & Suites Lake Charles Convention Center and I also want to thank you for taking the time to give your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, that we fell short. For the inconvenience, it caused, I am sorry. The safety and satisfaction of our guests are a priority, and such service is an avoidable necessity. If you give us a chance to earn back your trust, we will be completed with the renovations at the end of the year. I can assure you that your stay with us will be a much better experience. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful place I stayed in very comfortable beds and great staff they treated me very good. I recommend this hotel to all of my friends and family. The hot breakfast is always great especially the biscuits with gravy!
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 15 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Tonya Jinks General Manager Quality Suites 337-439-2444
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Property is on the lake and very centrally located, super friendly staff and large rooms! The exercise room is small and limited but you can workout and make things happen. The hotel is undergoing a renovation and it seem like they are freshening up the rooms and flooring. Breakfast was great with a large spread and many options.
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Date of stay: October 2022Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Ask for window facing the water
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 15 Nov 2022
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Inn & Suites Lake Charles Convention Center. I hope to see you back again in the future. Once again, thank you for staying at the Quality Inn & Suites Lake Charles Convention Center! Tonya Jinks General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our stay here on our recent visit to Lake Charles. The room itself was a bit aged (carpet and finishes). The service was exemplary and made up for the outdated rooms and carpet. We stayed with kids and the staff were kid friendly. Seems like they are pet friendly as well as I saw a women with a puppy in the hall way. A special shout out to the girl who coordinated breakfast in the morning, which was fabulous and ensured that we were well taken care of. The location is the best and very centrally located close to the lake and park.
Read more
Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 16 Sep 2022
Amazing! Thank you for taking time to complete our survey. I am glad to learn that you liked our location. We are fortunate to be situated near top tourist attractions, popular restaurants, and shops. We're happy to know you loved our comfortable and clean rooms. One of the key features of our hotel is our spacious rooms. Happy to see that you had a comfortable experience. We look forward to seeing you again in the future. Thank you for staying with us! Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
QUALITY Suites is a misnomer. So much was wrong — the hall carpet was so crusty with dirt and stains it crunched when you walked on it, the room wreaked of Fabulosa cleaner so much it got in my clothes, air conditioning vent had mold growing in it, toilet paper holder was missing from the wall, and I had to pull the coffee table to the desk to be able to sit at it since the desk chair was missing. Beware, if you book through the Quality Suite website you are actually using a third party booking company so that when you have a problem with the payment the front desk will not help. I expected more quality for the $120 per night I paid. The water pressure and shower head was good and the key card worked quickly and consistently.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from Tonya Jinks, General Manager at Quality Suites
Responded 26 Jul 2022
Thank you for giving us the opportunity to serve you as our guest. It is with the sincerest regret that your stay was not up to the standard you are accustomed to with the Choice Brand. Please accept this sincere apology. It is, without a doubt, that we here at The Quality Inn & Suites Lake Charles Convention Center truly appreciate your feedback and are working diligently to address each of the issues you have brought to our attention. As the general manager of this property, I personally would like to assure you I accept full responsibility for the inexcusable deficiencies experienced during your stay and have implemented a plan to rectify them.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$78 - US$114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
america`s best hotel lake charles, best hotel lake charles
FORMERLY KNOWN AS
America's Best Inn and Suites
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
111
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Claim Your ListingQUALITY SUITES: UPDATED 2022 Hotel Reviews, Price Comparison and 156 Photos (Lake Charles, LA) - Tripadvisor
Frequently Asked Questions about Quality Suites
Which popular attractions are close to Quality Suites?
Nearby attractions include Millennium Park (1.0 km), Escape Room Louisiana (0.4 km), and Bord Du Lac Park (0.8 km).
What are some of the property amenities at Quality Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality Suites?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Quality Suites?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Quality Suites?
Conveniently located restaurants include Steamboat Bill's on the Lake, Luna Bar & Grill, and Steamboat Bill's.
Are there opportunities to exercise at Quality Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Quality Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Quality Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Quality Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.