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Quality Inn & Suites

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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Houston, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2015

I checked in to this hotel with my wife after purchasing through hotwire. Waited for ovr 30 mins just to check in and there was just one person infront of us. There were two clerks arguing with the guest trying to check in. But the worst part was they, never acknoleged us all that time as we patiently waited. After... More 

Helpful?
3 Thank pslick
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

After reviewing your comments I would like to apologize for the check in process. I will go over this with the clerks that were working that night in order to ensure all of our guests feel welcome even if there is a waiting time. As for the corridor carpeting, we are in the process of obtaining new carpeting to replace... More 

Ville Platte, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2015 via mobile

We stayed because of location which was a huge mistake. The entire 2nd floor smells like the body oder and smoke combined. When we arrived we asked to pay cash for the room but use our card for incidentals which is how I do it at other hotels. They refused and made me pay $100 cash deposit saying that I... More 

Helpful?
1 Thank Katrina C

Travellers are raving about these Lake Charles hotels

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2015 via mobile

Our stay overall was pleasant. Breakfast was good with some variety. The only problem was checking in they gave us a dirty room. When we want back it took 20 minutes for them to finally offer us a room with 2 doubles instead of the king size bed we had requested.

Helpful?
Thank Laura H
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us a review. I am so glad you had an overall pleasant stay and enjoyed our breakfast. I apologize for the issues you encountered at check in. Your feedback is important to us and I thank you again for sharing your experience. We are in the process of making exciting improvements to... More 

Fort Worth, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 August 2015

The hotel itself was ok. Room was clean. Carpet in the stairways and the hall on the second floor where we stayed was filty and badly needs to be replaced. Breakfast was ok but pretty much the same every day with the only thing changing was patty sausage one day to link sausage one day to bacon one day, then... More 

Helpful?
Thank Danny B
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us a review. I want to apologize for the unpleasant experience you encountered during your stay. We are in the process of beginning renovations and on our list is to replace the hallway carpet along with many more exciting improvements. I am happy you enjoyed the biscuits and gravy! It is definitely... More 

San Antonio, Tx
Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 August 2015

The check in girl had jewels in her cheek, and a questionable woman was hanging around the check in so should have known, but had a reservation so went in. The rug in the room was filthy! My wife and I both stayed in our socks all evening, and both ruined socks that will never come clean. This place was... More 

Helpful?
2 Thank RLPSanAntonio_Tx
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out a review. I would like to apologize for the unpleasant stay. Customer Service is very important to us and I am sorry that the check in process was lacking. We are in the process of renovations which includes new carpeting, updating the rooms, and the pool is scheduled to be repaired... More 

Bellaire
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 July 2015 via mobile

We stayed here because someone else made our arrangements. The hotel is badly in need of remodeling. The carpet is dirty and the rooms are outdated. The hotel staff was pleasant and the rooms were clean but they had a terrible cigarette smell that got in all our clothing. I wouldn't stay here again and I couldn't recommend it will.

Helpful?
2 Thank bchanell7878
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us a review. I apologize for the unpleasant stay you encountered. We are in the process of making improvements which does include new carpet and updating of the rooms. I hope that in the future you would give us another chance so that we can meet and exceed your expectations. More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2015 via mobile

The entire hotel smells like an ashtray. I stayed on the second floor, in a non smoking room. There were numerous hairs everywhere in the room (long hairs as well, hard to miss on white sheets and pillows). I only stayed for one night, and my clothes smelled like cigarette smoke upon leaving (I don't smoke). Hallways are very unclean,... More 

Helpful?
1 Thank Ryan F
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review about our hotel. I want to apologize for the unpleasant stay. We are in the process of renovations that will improve the hallways and guest rooms within the coming months. I do hope that you would give us another chance so that we can prove we can meet and exceed... More 

Hemet, California
Level Contributor
237 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 14 May 2015

Rooms were clean and freshly painted...New bedding hasn't been used yet for 2nd floor..Only real complaint about the room is AC is loud..Very nice pool...good area...Walmart around the block.I do feel the price is high for a Quality Inn that's not a 4 or 5 rating...One of the highest I've paid on this trip and its not even a weekend.... More 

Helpful?
Thank sandymccluskey1953
Texas City, Texas
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 November 2014 via mobile

This is a cheap place to stay if it is an overnight trip in Lake Charles otherwise nothing great about this inn. The staff was friendly and food was not too bad. The room was clean and decent. The hotel is a little difficult to reach but can be access.

Helpful?
Thank LUmom2016
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2014

Checked in and I had put candles and rose petals in the room for a romantic time. Well the first room the A/C was broke. We asked for a different room, and they put us in a dirty one. I had to make the beds up myself, because the lady at the front desk said she didn't know how. Worst... More 

Helpful?
1 Thank CajunJuJu

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Quality Inn & Suites

Address: 3211 Venture Park Dr, I-210 & LA 14, Lake Charles, LA 70615-5443 (Formerly Sleep Inn & Suites)
Region: United States > Louisiana > Lake Charles
Price Range: $101 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 67
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Also Known As:
Sleep Inn Lake Charles
Lake Charles Sleep Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know what side would be good to look out of since it is in a very rural area. Microwave still operated by a turn dial!”
 of 5 bubbles DonnaD292, 3 Aug 2016 | Read review
“Ground floor close to kitchen and coffee”
 of 5 bubbles js_Flash1, 21 Jul 2016 | Read review
“Before selecting a hotel, check to see what others have experienced while staying at the hotel”
 of 5 bubbles pslick, 23 Oct 2015 | Read review
“stay away or wear your shoes”
 of 5 bubbles RLPSanAntonio_Tx, 1 Aug 2015 | Read review
“To choose a good room - choose another hotel.”
 of 5 bubbles 583stevew, 9 Dec 2013 | Read review
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