We love everything Landry’s. We even had an excellent time in the casino, specifically in the high limit area. Then decided to check out the Sportsbook. They need to rethink the hours and how it is operated. So you walk in and no one provides any guidance that you basically sit wherever you want. Then we sit down and by the time someone comes over, we are told we can order drinks but no food because the kitchen closes in 2 minutes. But we can order over in the quick serve area for the next hour. So I go over to the quick serve area and there’s no one to be found. Then I’m told I have to order from the bar. So now I have an open tab at the table for drinks and then another at the bar for food. And there’s no menu to order from the bar so I’m instructed to take a picture of the menu at the quick serve area to then order at the bar. Extremely inefficient for the staff and customer. What’s another hour of table service with food when clearly the kitchen is still cooking when I ordered a custom burger? One last comment is around the bartenders. They need to be taught how to be respectful to customers. One was giving looks, rolling eyes and whispering in another bartenders ears right in front of the customer they had an issue with. Even if they don’t agree with the customer, there is a polite way of interacting. This was the first and last time we will spend any money at the Sportsbook.…
Beyond the 5/5 hotel stay in general.. I ended up leaving my Airpods in the room but with the help of the housekeeping Coordinator (Cindy) - i was able to get them shipped back to me the same week. Thanks for the excellent service
This was my family’s first time staying here since the pandemic. We’ve thoroughly enjoyed our stay in the past, but this latest experience was subpar. The bathroom floor of our room was dirty…the bathroom trash can also had an opened tampon applicator. I was completely grossed out and for the insane price they charge, everything should be immaculate. Dogs/pets were all over the hotel. There was a dog barking on our floor all night. If you are not fond of sharing human spaces with animals, this may not be the hotel for you. Several of the pet owners weren’t even mindful of other people’s personal space.
Nice, spacious room. Meal at Saltgrass was exceptional. Customer service lacking especially with valet parking. I was shocked at how rudely we were treated. This place should be all about great customer service. We will think twice before staying here again.
The room was really beautiful but there is no fridge or microwave in them. I know Casino rooms are pricey if your not a card member and it was a very nice room but at the price I would have expected a fridge and microwave.
This was the nicest hotel I've been to. Great customer service and beautiful place nice view and lovely pool for the kids. The food was amazing at the restruants and so were the servers and waitresses.
SCAM ALERT on parking I have never seen a more BLATANT SCAM at any business. I cannot believe that the Golden Nugget thinks this is a good idea to make money. When you valet your car they give you a claim ticket. It states plainly that if you lose it you pay $30. That is one scam. They do tell you clearly about this one. BUT the biggest scam occurs when you present your claim ticket to the valet. They tell you that you need to go back to the front desk and have your ticket stamped. If you don’t its $10. Several people, including me, were NOT happy. I asked the nice woman at the valet window how often it happens that the ticket is not stamped. Her response “about every other person”. I asked how many just pay the $10? Her response “almost all”. There was a line at the front desk and all of us decided it was easier to pay the $10. All the attendants are apologizing. They said that they are receiving a lot of complaints about this. It is obvious they want to fleece you for $10 before you leave. No other casino I have visited has this scam. I could come up with several remedies to this problem. But the Golden Nugget has already solved it for us. Just pay $10. And if you lose it $30 I have been in business for over 30 years. I would never aggravate a customer as they leave my business. That’s just stupid. And we don’t scam people to make money. …
Learning experience. It was only the wife and I but it was a learning experience. 1st check with TX DOT to check on I-10 it was a nightmare getting into and out of Baytown more than an hour added to the trip doing road work. 2nd this was on me I should've requested a non smoking room when I made the reservations. 3. we went on Wednesday & Thursday most of their restaurants were closed. I'll go again because of the price
If I cold leave negative stars I would. This was one of the worst experiences I have ever had! The head of security, manager at draft kings and GM should all be fired. We were treated so poorly there aren't words to describe our stay. The horrible, disrespectful, rude and and overall uncivil way that we were treated should never happen to anyone. My family owns a hotel and I have worked in the hotel industry my entire life. I'm appalled at how this establishment is run and how they treat their gusts! I will NEVER return to this property or any other Golden Nugget and plan to make sure this is seen on every social media site there is!
We had a great time!! We left a couple of shirts when we left. Cindy in lost and found located our shirts and sent them to us. She was very helpful and was wonderful at her job. She was great and very personable.