Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We arrived around 9:00 PM and were cordially greeted and checked in promptly, We later came to learn that the front desk clerk was a fairly new hire, but you couldn't tell. Her check in process was flawless. The hotel was clean, including the lobby, the elevator, hallways and the room. The bed was comfortable.
Breakfast the next morning featured a variety of hot entrees. I would have liked to have seen a pot of oatmeal available instead of the instant cups. It was a nice change of pace to have breakfast served on a china plate versus the Styrofoam that we typically get. Check out was likewise prompt. We felt safe and secure there. Shopping was available across the street if you needed anything.
All in all, I would return to this facility in a heartbeat.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: comfy king bed, super friendly front office staff, large room with kitchen. All amenities-toaster, coffee maker, dishes, even salt, pepper, sugar etc. Cons: only con was an excessive amount of road noise which was the reason for the 4 stars instead of 5. If you’re on the even side you shouldn’t have a problem.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
when i'm in town, this is where i normally stay. now i'm reconsidering.
i'm not sure if the a/c unit was working properly but it was incredibly muggy in the room. worse, there is a problem with the tv. the sports channels didn't come in properly....a lot of digital noise...so impossible to watch. the tv would turn off if you turned the volume up. it didn't response to 90% of the remote buttons. the internal board must be shot and the unit needs to be replaced. i told this to the person downstairs and of course the "engineers" were gone for the day. left a note to the manager and a work order was created. next day, manager not there (conveniently sick) and nothing pertinent was done to the television. not surprising sad to say
don't try to use those things to help haul your luggage....the wheels are damaged and you'll throw your arm out trying to pull it or screw up your back pushing it.
there are other places to stay and now is the time to try more
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:look at other places
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friends and I came to stay at this hotel we came all the way from Houston to come see the casino .. so we decided to stay at this hotel .. they charged way more than expected first the total they said was 290 for a 1 room 2 bed and a pull out sofa then when I give them my card to put it on file when checking in they took $360 saying the $290 was without taxes and that it still needed to be added plus a fee of deposit which was like $20 dollars total with the taxes came out to $354 and they said they “round up” so they took $360 and mind you I was explained this after my stay and I was checking out I got my receipt . After we check out we decide to get something to eat near by the breakfast there was terrible.. and the pool is so little it’s literally a square where only like 4-5 people fit in . Then we decide to stop and get food near by the hotel and I get a notification on my bank app that $250 was taken from my account after I had already checked out and I go back to the hotel and they tell me that we smoked in the room when we didn’t ! I even told them that if we did the smoke detectors would have gone off they were working they have a red light blinking . And she swears we smoked in there and that it smelled like “cigarettes and weëd “ she said if y’all want to smoke y’all can do it but outside and that’s what we did yes we smoke cigarettes but we smoked them outside never did we smoke inside the hotel even the night before the guy had told us the policies he specifically said no smoking so we asked for extra key cards so we can be able to go outside at night because we even asked what time the doors close for the hotel he said at 11 so he said if we smoke we can be going outside and that we just use the key card to come in so we had 5 people in that one room . 2 couples and a friend sleeping in the couch 5 people total in one room . If we all smoke outside our clothes smell after smoking so we come inside and the smell is still going to be on us it’s 5 people in one room. And once we left they decided to charge me and she proceeded to say it’s a cleaning fee charge because I told her we did not smoke inside that was there ever any ashes found or proof that we smoked inside ? Mind you we went to the casino too ir smells like smoke inside as well we were there for hours the smell sticks to you too . I even told her to check the cameras what time we arrived at night and you can clearly see if she checks the cameras us standing outside by the door smoking our cigarettes.. I told her then it’s not a smoking fee cause we didn’t smoke she said well then it’s a “cleaning fee “ and didn’t want to remove the fee. If im getting charged at this point I should of just smoked inside then .. it’s not fair honestly . All of us 5 were standing infront of them and we all literally said we didn’t smoke inside and it’s not like we planned it on the way back to the hotel to see why I was being charged cause when I got charged the $250 I didn’t know what that charge was even for cause they don’t explain or even bother to call before taking the fee out . They just take it out and if you don’t go back to see why they won’t explain or call or anything .
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sheneese Buckley, General Manager at Residence Inn Lake Charles
Responded 26 Jul 2022
Mr. Samm0627 Thank you for taking the time to shares your concerns about you stay here at the Residence Inn Lake Charles. Please allow some time for this issues be investigated. I want to apologized for the inconvenience this issues has caused you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Listening to the Lakeview Vikings(baseball team)group of dad’s was quite entertaining at the skimming hole. Every cuss word in the book was utilized while speaking of strip clubs and marijuana usage. My wife and young son really appreciated leaving the pool early, so these “men” could continue to tell stories while their children ran the hallways. You’d think hotel management would make a sweep now and then and make the glass bottles disappear at a minimum. Oh well, at least one group was enjoying their weekend.
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Date of stay: June 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla A, Manager at Residence Inn Lake Charles
Responded 18 Jun 2018
Dear Randy, Thank you for choosing to stay at the Residence Inn Lake Charles and providing your honest feedback on the Trip Advisor Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this such incidence from reoccurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Charles.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst service and hospitality of any hotel i have ever stayed at! The manager, shanice is extremely unprofessional and Seth that works at the front desk was unprofessional and rude! I would NEVER recommend this hotel! It is also not very clean!
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This one is a notch above your average Residence Inn. It’s fairly new with the new style rooms. Lots of stuff around it and has a sister property next door that has a bar too. I stay here often when passing through Lake Charles and it’s easy to get in and out and avoids the traffic around the I-10 bridge.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great stay this weekend at Residence Inn. Staff was very friendly and helpful. Rooms were very spacious and comfortable. Slept great! Loved the free shuttle service to and from the casinos. Restaurants and store are nearby. Also, breakfast selection was great! Will definitely recommend this place if you are going to Lake Charles!
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Date of stay: March 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm not sure what was going on in Lake Charles this particular weekend but the room rates were $175/night. I booked a room using points and it was still 25k points a night. The check-in process was fine. The staff was nice and cordial. At first glance the property looks likes. Even the room seemed fine until I got to the restroom. We had a handicap accessible room. The floors looked very dirty and stained. If they were obviously dirty, it made me wonder about the things that could not be easily noticed. I would have been extremely upset had I paid $175 for this room.
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Date of stay: March 2019
Value
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all rooms great, hotel clean and gym is good. The staff here are also very helpful. The problem is the AC is right beside the bed. When the AC if off it’s noisy, and when it’s on its noisy. Sounds petty however if they sort this out it would be a great hotel.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Breana C, Manager at Residence Inn Lake Charles
Responded 7 Feb 2019
Thank you for your honest review. Our desire is to be the best place to stay in Lake Charles. We have passed the information about the AC noise to our maintenance team and they are working to correct this issue. Thank you again for bringing this to our attention and we hope that you will choose to stay with us the next time you are in Lake Charles.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Lake Charles area.
PRICE RANGE
S$224 - S$284 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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