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About
#13 of 40 hotels in Lake Charles
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Kids stay free
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Location
Contact
1591 W Prien Lake Rd, Lake Charles, LA 70601-8364
Getting there
Car HireSee all Lake Charles car hire
98Reviews3Q+A20Room tips
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The worst service and hospitality of any hotel i have ever stayed at! The manager, shanice is extremely unprofessional and Seth that works at the front desk was unprofessional and rude! I would NEVER recommend this hotel! It is also not very clean!
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We arrived around 9:00 PM and were cordially greeted and checked in promptly, We later came to learn that the front desk clerk was a fairly new hire, but you couldn't tell. Her check in process was flawless. The hotel was clean, including the lobby, the elevator, hallways and the room. The bed was comfortable. Breakfast the next morning featured a variety of hot entrees. I would have liked to have seen a pot of oatmeal available instead of the instant cups. It was a nice change of pace to have breakfast served on a china plate versus the Styrofoam that we typically get. Check out was likewise prompt. We felt safe and secure there. Shopping was available across the street if you needed anything. All in all, I would return to this facility in a heartbeat.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My friends and I came to stay at this hotel we came all the way from Houston to come see the casino .. so we decided to stay at this hotel .. they charged way more than expected first the total they said was 290 for a 1 room 2 bed and a pull out sofa then when I give them my card to put it on file when checking in they took $360 saying the $290 was without taxes and that it still needed to be added plus a fee of deposit which was like $20 dollars total with the taxes came out to $354 and they said they “round up” so they took $360 and mind you I was explained this after my stay and I was checking out I got my receipt . After we check out we decide to get something to eat near by the breakfast there was terrible.. and the pool is so little it’s literally a square where only like 4-5 people fit in . Then we decide to stop and get food near by the hotel and I get a notification on my bank app that $250 was taken from my account after I had already checked out and I go back to the hotel and they tell me that we smoked in the room when we didn’t ! I even told them that if we did the smoke detectors would have gone off they were working they have a red light blinking . And she swears we smoked in there and that it smelled like “cigarettes and weëd “ she said if y’all want to smoke y’all can do it but outside and that’s what we did yes we smoke cigarettes but we smoked them outside never did we smoke inside the hotel even the night before the guy had told us the policies he specifically said no smoking so we asked for extra key cards so we can be able to go outside at night because we even asked what time the doors close for the hotel he said at 11 so he said if we smoke we can be going outside and that we just use the key card to come in so we had 5 people in that one room . 2 couples and a friend sleeping in the couch 5 people total in one room . If we all smoke outside our clothes smell after smoking so we come inside and the smell is still going to be on us it’s 5 people in one room. And once we left they decided to charge me and she proceeded to say it’s a cleaning fee charge because I told her we did not smoke inside that was there ever any ashes found or proof that we smoked inside ? Mind you we went to the casino too ir smells like smoke inside as well we were there for hours the smell sticks to you too . I even told her to check the cameras what time we arrived at night and you can clearly see if she checks the cameras us standing outside by the door smoking our cigarettes.. I told her then it’s not a smoking fee cause we didn’t smoke she said well then it’s a “cleaning fee “ and didn’t want to remove the fee. If im getting charged at this point I should of just smoked inside then .. it’s not fair honestly . All of us 5 were standing infront of them and we all literally said we didn’t smoke inside and it’s not like we planned it on the way back to the hotel to see why I was being charged cause when I got charged the $250 I didn’t know what that charge was even for cause they don’t explain or even bother to call before taking the fee out . They just take it out and if you don’t go back to see why they won’t explain or call or anything .…
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from sheneese Buckley, General Manager at Residence Inn by Marriott Lake Charles
Responded 26 Jul 2022
Mr. Samm0627 Thank you for taking the time to shares your concerns about you stay here at the Residence Inn Lake Charles. Please allow some time for this issues be investigated. I want to apologized for the inconvenience this issues has caused you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: comfy king bed, super friendly front office staff, large room with kitchen. All amenities-toaster, coffee maker, dishes, even salt, pepper, sugar etc. Cons: only con was an excessive amount of road noise which was the reason for the 4 stars instead of 5. If you’re on the even side you shouldn’t have a problem.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This one is a notch above your average Residence Inn. It’s fairly new with the new style rooms. Lots of stuff around it and has a sister property next door that has a bar too. I stay here often when passing through Lake Charles and it’s easy to get in and out and avoids the traffic around the I-10 bridge.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked at the last minute and got stuck here. To our surprise it was the perfect place! We were greeted with smiling faces when we walked it and just kept getting better. The room was like a small apartment nice amenities.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice Residence Inn in Lake Charles. Feels new, clean and nicely equipped throughout. Good location just off the interstate and close to many restaurants, Wal Mart, Target, etc. Staff very friendly and provide excellent service, especially during the breakfast. This would be an ideal place for an extended stay.
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a great stay this weekend at Residence Inn. Staff was very friendly and helpful. Rooms were very spacious and comfortable. Slept great! Loved the free shuttle service to and from the casinos. Restaurants and store are nearby. Also, breakfast selection was great! Will definitely recommend this place if you are going to Lake Charles!
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Date of stay: March 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
I'm not sure what was going on in Lake Charles this particular weekend but the room rates were $175/night. I booked a room using points and it was still 25k points a night. The check-in process was fine. The staff was nice and cordial. At first glance the property looks likes. Even the room seemed fine until I got to the restroom. We had a handicap accessible room. The floors looked very dirty and stained. If they were obviously dirty, it made me wonder about the things that could not be easily noticed. I would have been extremely upset had I paid $175 for this room.
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Date of stay: March 2019Trip type: Travelled as a couple
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Upon entering the hotel I was greeted by Mrs Gigi at the front desk. She was very professional and friendly. My room was clean bed was comfortable and breakfast was delicious for hotel breakfast I’ll definitely be staying again.
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Date of stay: January 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$166 - US$212 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaLake Charles
NUMBER OF ROOMS
92
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Claim Your ListingRESIDENCE INN BY MARRIOTT LAKE CHARLES: UPDATED 2022 Hotel Reviews, Price Comparison and 62 Photos (LA) - Tripadvisor
Frequently Asked Questions about Residence Inn by Marriott Lake Charles
What are some of the property amenities at Residence Inn by Marriott Lake Charles?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn by Marriott Lake Charles?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Lake Charles?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott Lake Charles?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Lake Charles?
Conveniently located restaurants include O'Charley's, Panera Bread, and Chick-fil-A.
Are there opportunities to exercise at Residence Inn by Marriott Lake Charles?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Residence Inn by Marriott Lake Charles have an airport shuttle?
Yes, Residence Inn by Marriott Lake Charles offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn by Marriott Lake Charles?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Lake Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Lake Charles offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Residence Inn by Marriott Lake Charles?
Many travellers enjoy visiting Henning Cultural Center (13.2 km) and Dryden General Store (13.1 km).