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New Orleans Marriott Metairie at Lakeway

Booking.comUS$109*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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New Orleans Marriott Metairie at Lakeway
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407 Reviews from our TripAdvisor Community

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There are newer reviews for New Orleans Marriott Metairie at Lakeway
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Showing 397: English reviews
Minneapolis, Minnesota
Reviewed 17 December 2015

Stayed here for 3 nights. Hotel lobby has an modern feel to it. front desk staff is average. Room was comfortable. Similar to other Marriott properties. Basic furnishings. Bathroom was not good. The shower was the worst. Room walls are thin. You can hear everything from room next door. One night a loud party was going on next door &...

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Helpful?
1Thank KRJain
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for choosing to visit our property. We appreciate your feedback. We will definitely utilize the comments you have provided to ensure our service levels are up to our guests expectations as well as our standards. We sincerely hope to host your next visit to our city. Thank you, Marriott Metairie at Lakeway

Abbeville, LA
Reviewed 16 December 2015

This was a great hotel. I visited the bar and they were very nice too. The only draw back on this hotel (and almost all Marriott's) is the beds....they do not have queen size beds. They have full size beds. So if you are traveling with family and you are used to a king or queen sized beds...you are going...

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Helpful?
Thank 123forme
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for your visit and review. We are so happy that you enjoyed your visit with us. Our team is our greatest and most valued amenity. We look forward to hosting your next visit to our city. Sincerely, Marriott Metairie at Lakeway

Baton Rouge, Louisiana
Reviewed 13 December 2015 via mobile

The worst ever Marriott hotel I have been to. Being a platinum elite member and despite check in via mobile app, I had to wait for more than 20 mins to check in. Service at hotel is horrible and room condition is more horrible than staff. Executive Bedroom suite is cozier than normal hotel standard room. Bathroom was worst than...

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Helpful?
Thank Mindhedreamz
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. We would like to speak to you personally in reference to your experience and have sent you a private message to obtain the best method of...

Kansas City, Missouri
Reviewed 11 December 2015

A pretty typical Marriott, however, maintenance and housekeeping, I expect better quality in Marriott. The fixtures in the shower were loose, the caulking around the tub had mold underneath (one would think they would get rid of it before re-caulking) and the air intake vent for the central air/heat had so much lint, I spend a few minutes cleaning it...

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Helpful?
Thank Becky K
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to share feedback on your experience with us. We apologize for the deficiencies present during your visit with us. We would like the opportunity to speak to you further in reference to your visit and have sent you a private message to discuss further. We look forward to reviewing the details...

Reviewed 7 December 2015 via mobile

My husband and I checked in on 12.5.15 and everything went well, except for one thing. First the good, the hotel itself is very nice, check in desk person was nice too. + we felt save on the account that the elevators only move with your room card. For the price we paid its pretty good for this kind of...

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Helpful?
Thank Honey M
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for staying with us and for sharing your feedback. We are delighted you enjoyed the accommodations and the service from our team. We do apologize that the view from your room was obstructed. We will definitely share your feedback with each of our team members. We hope to have you with us again...

Kenner, Louisiana
Reviewed 2 December 2015 via mobile

Hello in August my daughter and I as well as few of her friends stayed at this hotel to celebrate her birthday. I must say from the time we pulled up everything was nice and clean. As we walked in the lobby is elegantly decored. The front desk staff wasn't the friendliest but nice enough. The hallways, elevators as well...

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Helpful?
Thank ajacobs1987
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your visit. We take great pride in our product and level of service. We have shared your feedback with both our team as well as the leadership in the fitness center. We look forward to having another opportunity to host your visit to our city. Sincerely, Marriott...

Louisville, Kentucky
Reviewed 2 December 2015

It gives me no pleasure to write this review. I have attempted to address this review with management and two phone calls and voicemails have been left with the General Manager and they have not been returned. First, there are some good things about this hotel. The valet guys are among the best I have ever seen. The room service...

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Helpful?
Thank KeithAHall
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to share your honest feedback on your experience with us. We are disappointed to hear that your experience with us was below your expectations as well as our standards. We have sent you a private message in order to address the concerns you had during your experience with us. We look...

Reviewed 29 November 2015 via mobile

Very nice hotel. Stayed one night while in town for a concert. Stayed in the deluxe king room with a view of the lake & city. Very spacious & clean. It was quiet. We ordered room service for breakfast, the food was bland. Breakfast for 2 was $55 but didn't taste good. Other than that this will be my hotel...

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Helpful?
Thank Fabulisa23
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share. We appreciate your visit and review. I have reviewed your feedback on our food and beverage with our leadership team. We hope to have another opportunity to have you with us again soon. Sincerely, Marriott Metairie at Lakeway

Haughton, Louisiana
Reviewed 28 November 2015 via mobile

We use the mobile check in & check out through Marriott. We haven't been here since the remodel. The hotel looks great. The food was much better than before. I personally didn't want to eat at the hotel before because it didn't look inviting. When my husband went by the front desk to pick up the key cards, the staff...

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Helpful?
Thank RxHunter
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for your visit and taking the time to share feedback on your experience with us. I am delighted to hear that you like the remodeled lobby but extremely disappointed to hear that your experience with our team members did not meet your expectations as well as our standards. We take great pride in...

Austin, Texas
Reviewed 24 November 2015

We had a pretty outstanding room. Nice view, clean and comfortable. However, there were some issues with the property. For one, the restaurant was not good-- they obviously were not set up for business, and didn't really try to offer good service and above average food. The internet had constant issues for the two days we were there- consistent disconnects...

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Helpful?
Thank JrMushroom
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for visiting our property. We appreciate your honest feedback on our product and service levels. it is our goal to ensure each guests expectations are meet while with us. We will utilize your feedback to ensure our product and service levels are up to guests expectations as well as our standards. We sincerely hope to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: $190 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Skegness, United Kingdom
Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the Lake is lovely....”
johnlc2013, 3 May 2017 | Read review
“Lake facing higher floor”
Doubleplay4, 2 May 2017 | Read review
“Choose a lake view room if possible, it's better than City view.”
  • actual view from my room #1103
invue, 20 Apr 2017 | Read review
“Executive Suites overlooking the causeway”
62cyrilp, 31 Mar 2017 | Read review
“THe 16th floor was amazing”
cpreef, 28 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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