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Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
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289 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Reviewed 3 weeks ago

This is the second time we stayed at this hotel the night before our cruise. The hotel is clean and the staff is friendly. The best part is, free covered parking while we were on our cruise. The cab to the cruise terminal was $10 per person which was cheaper than the parking fee at the terminal. We will definitely...

Thank ThatCookieLady
Management response:

Dear ThatCookieLady, Thank you so much for the great review. Glad you enjoyed our staff, rooms and covered parking! We cannot wait to see you again!

Tylertown, Mississippi
Reviewed 4 weeks ago via mobile

We stayed here for my birthday get a way. We selected this location because it is near the shopping stores and restaurants. It has a great parking garage with easy access and large spaces. The room was nice and clean. The king bed was very spacious. The staff was friendly and located in a safe neighborhood. Would definitely recommend.

Thank Vacationer3312
Management response:

Dear Vacationer3312, Thank you so much for the review. With a username like that, I can only assume you know what a good stay is like and I am glad we met your expectations. Hope you had a wonderful birthday and we would love to see you again!

Victoria, BC
Reviewed 21 November 2016

I chose this hotel over a downtown hotel due to the price. I had a rental car and parking was free so driving into New Orleans for sightseeing was not a problem for me. The rooms are of really good size and the Sheraton Sweet Sleeper bed - what can I say?? I want one. . . SUCH a good...

Thank Victoria_BCTall_Guy
Management response:

Victoria_BCTall_Guy, Thank you so much for the review and feedback. Glad you were able to get a good night's sleep! We will definitely use your notes regarding the breakfast to enhance the guest experience. Thanks again and have a wonderful Holiday!

Reviewed 6 November 2016 via mobile

The rooms at this hotel are massive! Plus has a nice walk in shower too! Gym is a bit limited but OK. Pool is tiny, just 10m long, maybe 4m wide? And chilly! TV needs a real quality news channel like BBC.

Thank Kevin P
Management response:

Kevin, glad you enjoyed your room. Thanks for the feedback!

Reviewed 26 October 2016

Really nice Metairie hotel. Nice size room that isn't overly big, but gets the job done. The downstairs area is really nice. There's a bar area and an "office" area with some working computers if you have to do internet work. The best part of this hotel is probably the conference room. I attended an event here and the room...

Thank Marielle S
Management response:

Thanks for the review Marielle, glad you enjoyed the conference room!

Reviewed 18 October 2016

I stay frequently at Sheratons nationally and know what to expect. Highlights: - New, recently renovated decor - including the room and lobby - Friendly staff (although moving at the speed of mañana) - Club food options are better than usual - Club lounge is immediately off the elevator - you pass through it on your way to your room....

Thank Darrell R
Management response:

Darrell, Thank you so much for the review and we are glad you enjoyed the Club Level. Come and see us again!

Reviewed 8 October 2016 via mobile

My wife and I come to NO every month or two to visit family. Over the years we've stayed at a number of different hotels both downtown and the Quarter. For one of our trips all the hotels we normal use were booked; after searching the internet we found the Sheraton. That was 2 or 3 years ago and we...

Thank Randy G
Oak Park, California
Reviewed 2 October 2016

The hotel is about halfway between the Airport and Downtown. Its an easy Uber/Lyft/Taxi ride to anywhere - i used Uber and it was great. The hotel has a small gym, rooftop pool, a bar and on site restaurant. The food is good, nothing special. The service is fast and friendly. For a Sheraton this is an average hotel.

Thank Terry T
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Terry and we are delighted that you enjoyed your visit at Sheraton Metairie! We think you are nice, too!! Please come stay with us again soon. All the best, Kathleen

Sequim, Washington
Reviewed 28 September 2016

I booked 2 rooms for 4 days while attending my military unit's annual reunion. We choose a different city every year and negotiate a room rate and banquet deal based on expected attendance... which usually amounts to 70 rooms plus or minus a few. Typically we get room rates in the $100 - $130 range and, often we end up...

Thank W1419ZDstever
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your very kind review of Sheraton Metairie!!! I was lucky enough to meet several of the members of the MCB-7 Reunion last week and I have to tell you that every staff member here commented about how nice the members were! We enjoyed your group so much - I know you rotate the reunion but...

Dallas, Texas
Reviewed 20 September 2016

When I first checked in the staff was nice and all but when I got to the room the TV was not working. Called the desk and they said cable people were working on it so I did not want to sit in a hotel with nothing to do so I left to go shopping. Later come to find out...

Thank indian2lady
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for letting us know about the problem you encountered while staying with us - I wish we would have known while you were here so we could take steps to move you and address the problem. We did have some cable issues recently but that has been corrected. I hope you will give us another opportunity to provide...

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Region: United States > Louisiana > Metairie
Price Range: $181 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Metairie New Orleans staff and other travellers.
10 questions
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Maynardville, Tennessee, United States
Colfax, Washington
over a year ago
Overton, Texas
Memphis, Tennessee

See all questions (10)

Questions? Get answers from Sheraton Metairie New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper levels are quieter.”
 of 5 bubbles W1419ZDstever, 27 Sep 2016 | Read review
“Sign up for the rewards program. Even with zero stays, you still get some decent perks.”
 of 5 bubbles johnhY1422AP, 27 Jun 2016 | Read review
“Club level for sure”
 of 5 bubbles Docsports, 16 May 2016 | Read review
“Choose a room on 6th or 7th floor”
 of 5 bubbles 860miah, 10 May 2016 | Read review
“Loud, worst stay, dirty”
 of 5 bubbles Spdtrap, 9 Apr 2016 | Read review
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