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BEST WESTERN PLUS Landmark Hotel & Suites

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260 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Pineville, Louisiana
Reviewed 2 days ago NEW

Such a great place to stay. The Tower rooms are wonderful. Clean and comfortable. The staff is always friendly and helpful. We've eaten from the downstairs lounge quite a few times. The food is great and the price is affordable. Would definitely recommend this hotel to anyone traveling to the area.

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Helpful?
Thank christinamI2647FS
Reviewed 5 days ago NEWvia mobile

Stayed at this place multiple times and it is the best hotel you can get at this price. The location is great and the rooms are decent. Parking is a little tough and could use more lighting as some areas are dark at night but overall great experience.

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Helpful?
Thank Dang N
Orlando, Florida
Reviewed 1 week ago

Staff was average with that one person who redeems everyone else's crap attitude. Textiles linens furnishings in the room were hard and felt really cheap room literally faced the roof of the building and the heat off the roof reflecting into the room made mid day unbearable. Tv was stuck in display mode and was hard to enjoy. Such a...

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Helpful?
Thank markeyth
Management response:

Dear Markeyth, I apologize for our staff and products not exceeding your expectations during your stay with us. I would like to speak with you about your stay if you would please call my direct line at (504) 526-4583. Sincerely, Kara Kokser Assistant General Manager

Reviewed 2 weeks ago

We were from outta state. There for funeral for husbands mother. This place reek of old nasty carpet the air conditioning smelled staff were rude. Do Not stay here. It could be a nice place but change the carpet , linens paint for petes sake do something. And need to has staff meeting on being polite and helpful. They made...

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Helpful?
Thank 377donaldt
Management response:

Dear 377Donaldt, I would like to apologize on behalf of our entire staff for not meeting your expectations during your stay with us. We take great pride in ensuring our guests are able to enjoy their time with us while having a convertible stay. Please feel free to either call my office at (504) 526-4583 or e-mail me at kara_kokser@acihotels.com...

Kentucky
Reviewed 3 weeks ago

I am typing this from my 10th floor suite in this property, and while I have not checked out I am comfortable with this review. First...the negative. This won't take long and has little to do with the hotel itself. Access to the hotel by vehicle is a bit weird and a little confusing...but NOLA in general is like that....

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Helpful?
Thank John C
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, We cannot begin to thank you enough for this incredibly complimentary review! We are so happy to have earned your loyalty and look forward to having you and your family stay with us again! If we can ever be of assistance you can reach us at 504-888-9500. Thanks and Best Wishes, Teresa Muñóz - Revenue Manager

Reviewed 3 weeks ago via mobile

Enjoyed my stay at this older hotel. The room was clean and the staff was very helpful. This place has a little bar that is well stocked but closes around 9. Would like for it to be open a little later but I understand it's close to New Orleans the party capital. The restaurant had great food. Would recommend this...

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Helpful?
Thank Chris C
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, Thank you for reviewing our hotel! We are so glad you enjoyed your stay with us. We are currently looking into extending our Food & Beverage service/hours so it is possible that we may grant your wish! Please stay tuned to the many changes you will see at our property over the coming months & call us whenever...

Reviewed 3 weeks ago

I have business New Orleans approx.. 7 months a year and have to be away from home a lot for work. The Best Western Landmark has become my home away from home I love the spacious suites and the staff treats you more like honored family then guest. If you need a place to stay while in NOLA you wont...

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Helpful?
Thank Maureen M
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Ma'am, Thank you for your kind review. Please know that you are a valued guest and we truly care about your time spent with us. We know how difficult it can be away so often and we are glad you feel at home with us. Thank you for always staying with us and please reach out whenever you need...

New Orleans, Louisiana
Reviewed 4 weeks ago

Dear Melissa, My family and I really enjoyed our entire experience at Best Western Landmark Hotel! The room was spacious and homey; and the view was lovely. Your staff was very helpful and pleasantly answered all of our questions. Everything that we asked for was provided timely. The two guys and lady that helped to set up the room for...

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Helpful?
Thank nolabreed
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Mrs. McCormick, Thank you so much for this glowing review! We are so happy that they shower was such a success. I will be sure to pass along your kind words to our entire team and I know they will be so proud to receive such high praise. Thank you so much for hosting this special celebration with us...

Atlanta, GA, United States
Reviewed 4 weeks ago

Good hotel, but the location made traveling to and from Voodoo Fest nearly IMPOSSIBLE. Literally NO TAXIS will take you that direction after the festival grounds close, when you and about 500 other people are trying to catch a cab. If it hadn't been for a kind stranger, my husband and I probably would've had to walk back to the...

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Helpful?
Thank Kelvin W
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for reviewing our property! I regret that our location was not convenient for your needs as we are actually closer to the venue than downtown hotels! I do understand how frustrating it must have been to deal with the stress of getting back so late at night and would like to apologize for this inconvenience. Please...

South Carolina, United States
Reviewed 4 weeks ago

I've stayed at the Best Western several times in the past during a family Thanksgiving vacation as well as during the NCAA final four. This by far was the worst stay. The rooms are dated and in need of refurbishing. The front desk staff lacked the training to deal with several issues we encountered during our stay. The air conditioning...

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Helpful?
Thank James F
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, I would once again like to apologize for your experience during your time with us. Please know that we will be talking about this at our next meeting as promised. I hope I was able to resolve this matter to your satisfaction. Please reach out to me at 504-526-4589 whenever I can be of assistance. Best Regards, Teresa...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002
Region: United States > Louisiana > Metairie
Price Range: $149 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
“The rooms in the tower are gorgeous and huge!!!”
  • Copeland's Tower Bridal Shower
 of 5 bubbles nolabreed, 7 Nov 2016 | Read review
“Try for a room in the tower. They are awesome”
 of 5 bubbles constanced756, 27 Oct 2016 | Read review
“suites are exceptionally spacious!”
 of 5 bubbles nolajael, 19 Oct 2016 | Read review
“Suite in the tower”
 of 5 bubbles K2636RHronaldd, 5 Oct 2016 | Read review
5 of 5
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