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BEST WESTERN PLUS Landmark Hotel & Suites

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BEST WESTERN PLUS Landmark Hotel & Suites
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278 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Metairie, Louisiana
Reviewed 4 days ago NEW

This by far has to be the best place to spend your home away time. They are so courteous and very helpful. The rooms are very nice. The hotel dinning is the best I've ..had in this area. Lovely place.

Review collected in partnership with Best Western
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Helpful?
Thank justinbE1436LJ
Montgomery, Alabama
Reviewed 1 week ago

It has been over a year since we stayed in this hotel, but another trip to New Orleans found us here again. We no longer take a room in the Annex, which is dingy and in sad need of a rehab. But the Tower is still new and its suites are very comfortable, but they come at a price. Our...

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Helpful?
Thank Talu2008
Mississippi
Reviewed 1 week ago

Great services and very nice staff. Rooms very comfort. I will be back again. Good parking area, good shopping area. Great front desk custom service and hotel lobby is beautiful. My family really did enjoyed the stay,

Review collected in partnership with Best Western
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Helpful?
Thank virginiaj303
Mphs
Reviewed 2 weeks ago

I was greeted with friendly smiles and both of the desk clerks were very helpful. The only thing I don't like is breakfast is not included. I think after you've moved to gold or higher it should automatically come with check in, if this was so I would stay every time we came to town instead of going other places.

Review collected in partnership with Best Western
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Helpful?
Thank 292rc
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Guest, Thank you for taking the time to provide us with feedback regarding your recent stay! We understand your concerns in regard to our breakfast and are working on ways to implement a complimentary breakfast. I sincerely regret that this would prevent you from making our property of choice and hope there is something I can do to change...

Miramar,Florida
Reviewed 3 weeks ago via mobile

Our first time to New Orleans and definitely won't be the last. We enjoyed every moment of this trip and this Hotel made it extra special. The appearance and entry to the hotel is inviting and in the perfect location to everything. Restaurants, shopping mall, to name a few. Our Suite Was CLEAN, and comfortable. The Staff was was very...

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Helpful?
Thank monaMiramar_Florida
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Ma'am, Happy New Year! We are so glad that you enjoyed the holiday weekend at our property. Thank you so much for this wonderful review and please be sure to visit soon! If we can ever be of assistance please call us at 504-888-9500. Best Wishes for the New Year, Teresa Munoz - Revenue Manager

arkansas
Reviewed 3 weeks ago via mobile

My friends and I stayed overnight here when heading out on a cruise in New Orleans. We had a large one bedroom room that had 2 queen beds in it and a sleeper sofa in the living room. It had a kitchen with everything you need, but we didn't use it. The staff are very friendly and helpful. My hubby...

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Helpful?
Thank msperkey
Management response:

Dear MsPerkey, We appreciate you taking the time to write this review and to paint the picture of a stay with us for other cruise travelers! We are launching a Snooze and Cruise package in 2017 in which you can call our Central Reservations at 1-800-780-6099 for the details and rates early next year. We look forward to having you...

Florida
Reviewed 3 weeks ago

I wasn't sure what to expect from this hotel. I thought it would be nice enough, but when we arrived I was thrilled. Completely renovated, amazing staff, super clean, and very comfortable. I kind of wish I could live there!

Review collected in partnership with Best Western
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Helpful?
Thank amy2016145
Management response:

Dear Amy2016145, We greatly appreciate you taking the time to write this review! We are more than pleased to hear that we exceeded your expectations and we would love to have you come stay with us again in the near future! If I can be of any further assistance please feel free to call me at 504-526-4583. Have a Wonderful...

Grand Bay, Alabama
Reviewed 19 December 2016

This hotel is conveniently located near the mall in Metairie. It is a 15 minute drive to the French quarter. Our suite was large and spotlessly clean. We had two queen beds in the bedroom and a sleeper sofa in the living area. It also had a kitchen. It was perfect for a family of five. The staff was friendly....

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Helpful?
Thank jotuer03
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your detailed review! We are pleased to hear that you loved your suite and hope you have a reason stay with us again in the future. If we can ever be of assistance please call us at 504-888-9500. Happy Holidays, Teresa Munoz - Revenue Manager

Alexandria, Louisiana
Reviewed 19 December 2016

Very nice and we'll mannered employees. Will definitely stay here again. The restaurant also had a excellent choice of food on the menu. Also isn't a very good location down the road from the mall and fast food restaurants. Also would be a excellent hotel to spend Mardi gras being that the parade happens right down the street.

Review collected in partnership with Best Western
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Thank 661reginaldt
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, Thank you for this helpful review! We are so proud to have earned your loyalty and always look forward to your return. Please reach out to me if I can ever personally assist you with anything. You can reach me at 504-526-4589 or via email at teresa_munoz@acihotels.com. Best Wishes, Teresa Munoz - Revenue Manager

Aldan, Pennsylvania
Reviewed 17 December 2016

Hotel is beautifully taken care of, staff is very kind and courteous. Exceeded my expectations. Beds extremely comfortable!!! There is a beautiful deck with barbeque grill that has a gorgeous view of the sunset and sunrise. Full moon was beautiful.

Review collected in partnership with Best Western
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Helpful?
Thank VG318
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for the time you took to write this review. We are so proud to hear such wonderful feedback about our new deck! New Orleans is famous for our "Cotton Candy Sunsets" and are happy you were able to enjoy such a pretty view. Thank you so much for choosing to stay with us and we hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002
Region: United States > Louisiana > Metairie
Price Range: $154 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
7 questions
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Baton Rouge, Louisiana
20 days ago
11 months ago
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Knoxville, Tennessee

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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Tower”
 of 5 bubbles Talu2008, 17 Jan 2017 | Read review
“8th Floor was wonderful”
 of 5 bubbles revia6, 13 Dec 2016 | Read review
“Bring earplugs, do have a lot of industrial trucks nearby, but that is a problem throughout New Orleans.”
 of 5 bubbles JamesB477, 9 Dec 2016 | Read review
“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
“The rooms in the tower are gorgeous and huge!!!”
  • Copeland's Tower Bridal Shower
 of 5 bubbles nolabreed, 7 Nov 2016 | Read review
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