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BEST WESTERN PLUS Landmark Hotel & Suites

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264 Reviews from our TripAdvisor Community

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Showing 261: English reviews
A TripAdvisor Member
Level Contributor
7 reviews
4 helpful votes
Reviewed 1 August 2016 via mobile

We stayed in Louisiana for 3 days and we had the pleasure of staying here! It's about a 15 minute drive to the French quarter so you don't hear all the loudness and partying going on all hours. It was me, my husband, and our 14 and 11 year old sons, so to be able to sleep at night was...

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Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your glowing review! We are so pleased that you and your family were comfortable in our suites. Please know we are looking into cost-effective​ ways to offer a free breakfast for all of our guests. We are happy to have earned a loyal guest and hope to have you stay with us again sooner rather...

Fort Smith, Arkansas
Reviewed 31 July 2016 via mobile

This is a good hotel! It is an older hotel, but still good. It is in a safe location. I had to stay here with just the kids and felt very safe! It is in a nice area. The rooms were clean. Next door was a bar with sand volleyball courts that they let us use. Kids had a lot...

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Thank GreatFamilyTime5
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your feedback. We are happy to hear that you and your family enjoyed yourselves during your stay. We hope we will have the chance to host you all again before the end of the summer. Please let me know if there is anything I can do to assist you with your accommodations. I can be...

New Orleans, Louisiana
Reviewed 28 July 2016

Great customer service from beginning to end. I would like to thank Erika for the wonderful accommodations. I would not stay any where but here with visiting the Metairie area. The check in and check out staff was wonderful, The room was clean and even though i stayed one night everything was excellent.

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Helpful?
Thank colemanamc
Baton Rouge, United States
Reviewed 27 July 2016

This is a very good hotel, which I use nearly all the time when I am in the Metairie/New Orleans area. The rooms are very nice and quite large, there is plenty of parking, and it is near many good restaurants and shopping areas. The staff is friendly and helpful.

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Helpful?
Thank Stephan K
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your review! We take pride in providing exceptional customer service and are so thrilled this shines through during your time with us. We hope circumstances will permit you to visit with us again very soon. Thank you for choosing the The Landmark! Best Wishes, Teresa Munoz - Revenue Manager

Hessmer, Louisiana
Reviewed 26 July 2016

I stay at hotels 11 months out the year, this is by far the best hotel I have ever stayed at. very nice people and very nice rooms . I have been staying there for about 6 or 7 years and they are always great at accommodating, and its always nice to see Ms. Sybil she is great and helpful.

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Helpful?
Thank alexmichel10
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to review our property. We are so pleased that we have been able to take care of your over all these years. Please know that your patronage to our property is greatly appreciated and we look forward to seeing you during your trips. If there is ever anything I personally...

Reviewed 19 July 2016

I don't usually do review, but based on my stay...I had to. I stayed at the Best Western this past weekend. This was my family first time in New Orleans. I was supposed to stay somewhere else and due to circumstances I ended up here. Orrin was my first encounter. He was awesome, helpful and accomodating. We also had to...

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Helpful?
Thank LaRita L
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your stellar review! I am so happy that our staff took such good care of you during your time with us. I will be sure to pass along your praise to our entire team. Please be sure to call us if we can be of assistance during your next trip to our area....

Medicine Park, Oklahoma
Reviewed 13 July 2016

My wife and I stayed here for three days on a visit to New Orleans. Our room was nice, large and clean. The staff was friendly and helpful. For some reason our room was not cleaned or restocked on our first day. Never did get and answer why, but the house cleaning staff was more than willing to give me...

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Helpful?
Thank jdartart
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for you review! I am so happy that you were pleased during your time with us, however, we are disappointed that our location was not convenient for you! None the less we hope we can accommodate you at our sister property in the French Quarter. Please let us know if we can assist you with creating...

Schertz, United States
Reviewed 12 July 2016

The hotel looks like it has done some renovations lately so the exterior and lobby areas look really nice. However, for the price of the room, I felt like I was paying for the lobby and not the room because the lobby was so updated and the room wasn't matching the updates.

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Helpful?
Thank Krystalle S
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback after your departure. I am truly sorry that you were not impressed with your accommodations during your time with us. Please give me a call so I can be of assistance in correcting this matter for you. I can be reached directly at 504-526-4589 or via email...

Mandeville, United States
Reviewed 11 July 2016

The room was dirty, the carpet was disgusting, like needs to be pulled out disgusting, my foot stuck to the carpet - years of not cleaning! The bathroom was "ok" needs an overall SPRING CLEANING! just horrible...very nice hotel, great location, but needs to fire EVERYONE on their cleaning staff and hire ALL NEW PEOPLE...because they don't care.

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Helpful?
Thank Joann E
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete this survey. On behalf of our entire team, I would once again like to apologize for your experience during you time with us. I am glad we were able to resolve this matter to your satisfaction and look forward to you to having you back in the future. If I...

Lithonia, Georgia
Reviewed 11 July 2016

Ms. Sybil was very knowledgeable of the hotel, kind and helpful. Ms. Sybil has great customer service. She was very friendly with the Checking in process and thereafter. I would recommend anyone to stay at this hotel. I really enjoyed my room. The room was very clean and comfortable. Most of all, I enjoyed the view. Being a Platinum member,...

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Helpful?
Thank shalandamajor
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your feedback! Miss. Sybil will be thrilled to receive such high praise from a valued guest. Please be sure to give her a call when you plan on returning so she can assist you. Our Front Desk team can be reached at 504-526-4589. Thank you for choosing to stay with us and we hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002-5934
Region: United States > Louisiana > Metairie
Price Range: $145 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring earplugs, do have a lot of industrial trucks nearby, but that is a problem throughout New Orleans.”
 of 5 bubbles JamesB477, 9 Dec 2016 | Read review
“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
“The rooms in the tower are gorgeous and huge!!!”
  • Copeland's Tower Bridal Shower
 of 5 bubbles nolabreed, 7 Nov 2016 | Read review
“Try for a room in the tower. They are awesome”
 of 5 bubbles constanced756, 27 Oct 2016 | Read review
“suites are exceptionally spacious!”
 of 5 bubbles nolajael, 19 Oct 2016 | Read review
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