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My family stayed two nights and were very pleased. They have a great hotel and the staff is excellent.
My wife went to the main desk at very early and asked for an umbrella. The gentleman working the night shift at the desk offered to...More
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 23 October 2017
Thank you for staying with us, and for taking the time to leave a review! Our staff will do whatever it takes to make our guests feel at home - we'll be sure to commend our night auditor for going out of his way to...More
We spent one night in this hotel--clean, pleasant, staff were very nice, hotel was clean, breakfast was good. We took a cab into the French Quarter from the hotel--about $25 one way with a tip. But parking down there is such that we thought taking...More
Thank Sheila A
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 13 October 2017
Thank you so much for choosing to stay at the Residence Inn Metairie, and for taking the time to leave a great review! We're so glad you enjoyed your stay with us, as well as your time in the French Quarter, and hope to see...More
This was not my first choice for the area, however the stay was comfortable, clean and convenient to my customer location.
My check-in was a little odd, in that I requested a king bed in a one bed room. The desk agent was not certain...More
Response from Camille H, Operations Supervisor at Residence Inn New Orleans MetairieResponded 17 October 2017
Thank you for staying here at the Metairie Residence Inn. We greatly appreciate your feedback. I will speak with the desk agents to make sure they know the differences between the rooms types. When your travels bring you back to the Metairie area it...More
I booked a stay at the Residence Inn in Metairiee from 9/16 - 9/19. The location is perfect. 15 minutes from the airport, and 15 minutes to the French Quarter.We had 9 rooms. Half were studio and the other half were 2 bdrm suites. It...More
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 21 September 2017
Thank you so much for your kind words - I'm thrilled to hear that your group loved the hotel! We are located just close enough to everything you could want to visit, but far enough from the craziness to feel serene and peaceful. We look...More
The hotel is nice and the rooms are beautifully decorated. Kitchenette with everything you need to feel at home but the front desk staff needs some customer service training. Unfriendly and not helpful at resolving a simple mix up with a possible extension. Residence Inn...More
Management response:Responded 17 September 2017
Thank you for staying with us here at the Metairie Residence Inn. Our full kitchens are one of the many highlights of the hotel. As far as the mix up with the extension I would really like to talk to you and get further...More