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Residence Inn New Orleans Metairie

266 reviews
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Traveller (59)
Room & Suite (52)
Dining (3)
Overview
  • Excellent55%
  • Very good30%
  • Average10%
  • Poor4%
  • Terrible1%
Travellers talk about
“new orleans”(84 reviews)
“social hour”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (266)Write a Review
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Traveller rating
138
79
27
11
4
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138
79
27
11
4
Show reviews that mention
All reviewstwo bedroom suitenew orleanssocial hourfront deskfrench quarterliving areawafflesthe sofa bedbasketball courthome away from homefull size refrigeratorminute drivegreat place to staynice hotelfamily vacationfresh fruithotel of choice
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21 - 25 of 259 reviews
Reviewed 29 June 2017 via mobile

It was a very nice, clean, and beautiful hotel but their lost and found department was extremely bad. Because every time I forgot to pack something after a stay there, I called them to check on it for me they always came back saying that...More

Thank CasiHoanVu
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 30 June 2017

I am so sorry to hear of your negative experience with your lost items. This is definitely not our standard of service, and we hate that this is the impression left with you. Our AGM, Martha, would be happy to personally try to locate anything...More

Reviewed 27 June 2017 via mobile

I really enjoyed my stay with my family at the Residence Inn. The management staff went out of their way in making you feel welcome. Victoria was on top of everything she was able to anticipate your needs without you even asking. The continental breakfast...More

Thank 462jeffreyj
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 28 June 2017

Thank you so much for your feedback! It is great to know that our associates were able to make you feel so at home during your stay, and we can't wait for the opportunity to have you with us again!

Reviewed 25 June 2017

The management and staff at the front desk are excellent! Camille and Victoria always do everything they can to make your stay enjoyable. Trudy, Qianna and the rest of the restaurant staff make each breakfast memorable. Regarding maintenance, Jody and Victor do their level best...More

Thank Karl M
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 27 June 2017

Thank you so much for your feedback, and especially for naming so many of our associates! We strive to work together as a team to ensure that your "home away from home" is the best it can be, and I'm thrilled to see that you...More

Reviewed 23 June 2017

We needed a two bedroom suite since we had 4 teenagers on a family vacation to New Orleans. The room was on the first floor, by the pool and the restaurant and was spacious. We felt like we were at home. This hotel is very...More

Thank melaniepollard
Response from Martha B, Manager at Residence Inn New Orleans MetairieResponded 25 June 2017

Thank you very much for sharing what a wonderful hotel and staff members we have at the Metairie Residence Inn hotel. At Residence Inn your room is not just a room, it's a room home away from home and we love making a guest feel...More

Reviewed 10 June 2017 via mobile

Staff is very responsive, the manager was excellent. I had a large group of rooms for a month. I was there for three. I had not one complaint from my group at all for the entire stay. The hotel was very cooperative with half of...More

Thank Anderson h
Response from Martha B, Manager at Residence Inn New Orleans MetairieResponded 12 June 2017

Good Day Mr. Anderson H, Thank you very much for taking the time to let us know that we met your expectation during your time with us. My staff and I are always willing to go that extra mile to ensure that our guest expectations...More

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13456752
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$157 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Metairie
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$157 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Metairie
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (52)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
rkweatherford
7 November 2017|
AnswerShow all 6 answers
Response from romancegirl | Reviewed this property |
not far at all...less than 15mins
0
Votes
Melissalong2
23 September 2017|
AnswerShow all 4 answers
Response from romancegirl | Reviewed this property |
I would uber...much cheaper...and as far as time...no time...because of the festival, drivers are plentiful..PLENTIFUL
0
Votes
goochave
15 February 2017|
AnswerShow all 3 answers
Response from Olivia B | Property representative |
We do not have a shuttle to the French Quarter, but we'd be happy to arrange a cab for you! Uber is also active in our area.
0
Votes
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12
Room Tips
"Next time I would request a room facing the courtyard. The outside rooms face an alleyway bordered by a not..."
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"If you're on the third floor, ask not to be under a flood light"
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"I would advice a room facing the street, it can get pretty loud"
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"Every room...whatever room you get you will NOT be disappointed"
Read review
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