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It was a very nice, clean, and beautiful hotel but their lost and found department was extremely bad. Because every time I forgot to pack something after a stay there, I called them to check on it for me they always came back saying that...More
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 30 June 2017
I am so sorry to hear of your negative experience with your lost items. This is definitely not our standard of service, and we hate that this is the impression left with you. Our AGM, Martha, would be happy to personally try to locate anything...More
I really enjoyed my stay with my family at the Residence Inn. The management staff went out of their way in making you feel welcome. Victoria was on top of everything she was able to anticipate your needs without you even asking. The continental breakfast...More
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 28 June 2017
Thank you so much for your feedback! It is great to know that our associates were able to make you feel so at home during your stay, and we can't wait for the opportunity to have you with us again!
The management and staff at the front desk are excellent! Camille and Victoria always do everything they can to make your stay enjoyable. Trudy, Qianna and the rest of the restaurant staff make each breakfast memorable. Regarding maintenance, Jody and Victor do their level best...More
Thank Karl M
Response from Olivia B, Manager at Residence Inn New Orleans MetairieResponded 27 June 2017
Thank you so much for your feedback, and especially for naming so many of our associates! We strive to work together as a team to ensure that your "home away from home" is the best it can be, and I'm thrilled to see that you...More
We needed a two bedroom suite since we had 4 teenagers on a family vacation to New Orleans.
The room was on the first floor, by the pool and the restaurant and was spacious. We felt like we were at home.
This hotel is very...More
Response from Martha B, Manager at Residence Inn New Orleans MetairieResponded 25 June 2017
Thank you very much for sharing what a wonderful hotel and staff members we have at the Metairie Residence Inn hotel. At Residence Inn your room is not just a room, it's a room home away from home and we love making a guest feel...More
Staff is very responsive, the manager was excellent. I had a large group of rooms for a month. I was there for three. I had not one complaint from my group at all for the entire stay. The hotel was very cooperative with half of...More
Thank Anderson h
Response from Martha B, Manager at Residence Inn New Orleans MetairieResponded 12 June 2017
Good Day Mr. Anderson H,
Thank you very much for taking the time to let us know that we met your expectation during your time with us. My staff and I are always willing to go that extra mile to ensure that our guest expectations...More