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This used to be one of the paces we always liked to stay in Shreveport, but this visit was horrible, the room was dank and smelly, the light fixture flickered all night and there was dead bugs in the hallway and stairwell! We were in...More
Construction on back hotel
Dumpsters and trash piled everywhere hardly and parking spots left
Main entrance to back hotel glass door is missing the glass and wide open to hallway of rooms
Ceiling in hallway is missing
Hallways are hot and dingy
Room smelled awful...More
My reservation was for 9 nights. There were problems daily, none of which had anything to do with renovation. First night a puddle of brown oooze came from under the microwave. Another puddle was beneath the microwave. The phone was inoperable and appeared to have...More
Booked a room through groupon and showed up for check-in but was told they didn't have any rooms available and that "we told groupon". I had to contact groupon to have them contact the hotel (not sure if the man working the front desk was...More
Do not ever consider staying here. I think trip advisor needs to have a do not stay here sign posted by the lobby that show the trip advisor sticker. I have never in my over 50 years experienced something this bad. The door was not...More
2 Thank Patricia V
Response from ramadagm2016, General Manager at Chateau Suite Hotel, Downtown ShreveportResponded 11 April 2018
I do apologize that our staff fell short in meeting the expectations of your stay, again I will address your issues with our management team and I assure you this will be corrected promptly.
Guest Relations Manager
The lady at the front desk was very helpful and friendly but unfortunately the hotel SUCKS BIGTIME! It's nasty and outdated with black nasty bathroom floors(I wiped it with a washcloth and it was BLACK when I got done)