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Our entire family stayed here for a funeral. The hotel is great,comfortable and has excellent customer service. At first glance the breakfast selection was impressive until you taste it. It's all cold or Luke warm and there is no microwave to heat it up. The...More
We booked this hotel since it was close to the Shreveport municipal auditorium. Was very surprised with it being so close to a train track that we never heard the train. Has a parking garage for additional parking which made it nice. My only complaint...More
As others have notdd this hotel has seen better days. Definitely needs to be updated. Carpeting in the halls was showing its age Staff was nice. Computer was down to make receipts. Not sure if it also was okd.More
Response from Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 27 September 2016
Thank you for your feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More
My husband and I stayed one night during a trip and found the staff to be very accommodating. We checked into the hotel in the middle of the night, but the staff was great! The hotel, however, wasn't well kept and it had a very...More
Thank Stephanie R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 6 October 2016
Dear Stephanie R,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. It is good to read that you were satisfied with the customer service received from our hotel staff. On the other hand, I apologize for the disappointments...More
The staff at this IHG hotel was 100% AMAZING!! They were super accommodating and friendly. I would love to see them at any hotel I stay in. We travel quite a bit.
Our only problem was that the hotel simply needs a complete renovation. Upon...More
Thank Marcia J
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 26 September 2016
Dear Marcia J,
Thank you for staying with us and for leaving a review. I am delighted that you found our staff very commendable. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you and we are...More
US$99 - US$141 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since... More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since you are about three minutes from the airport. Hope this helps.