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I check in approx. 6:55pm on a Friday evening. Tonya I believe her name was very pleasant & made it run quick & smooth. That's when my trip went sour. My room was filthy. There where potato chips in the middle of the floor. Which...More
2 Thank MissRRM23
Response from Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 23 June 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More
My husband and I stayed here on our way to our honey moon. It was so wonderful. Lobby was clean, staff was very pleasant, rooms were clean. We were greeting with smiles. Everything overall was incredible. It was a little noisy, but it's not their...More
The hotel was clean and comfortable; breakfast was average; staff was friendly. On the down side, there is significant road construction surrounding this hotel, and the airplane noise was loud at times. The road construction is obviously not the hotels fault, but if I needed...More
1 Thank Edd D
Response from Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 31 May 2016
Thank you for staying and giving some feedback about your stay. Please come back and stay next time your in the area.
We selected the unit because it had a laundry and was close to the expressway. When we drove up we would have cancelled the reservation once we saw it but the policy would have charged us anyway. The desk staff was lackadaisical and not forthcoming...More
1 Thank dbw45140
Response from Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 23 May 2016
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you...More
I picked this hotel due to my daughters going up there for a softball tournament, and it was on the same street as their hotel. First of all, it's by the airport and off the interstate, which depending on the time of day and placement...More
2 Thank nsj2016
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 14 May 2016
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind...More
US$102 - US$149 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since... More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since you are about three minutes from the airport. Hope this helps.